This business is not BBB accredited.Additional Locations
Phone: (203) 488-2525 Fax: (203) 488-5233 View Additional Phone Numbers 1 Summit Pl, Branford, CT 06405
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Branford Hall Career Institute offers specialized career training in high demand career fields in Allied Health, Information Technology, and general business.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Branford Hall Career Institute include:
- Failure to respond to 1 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Higher Education, Dept. of
61 Woodland St, Hartford CT 06105
Phone Number: (860) 947-1801
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Joe Chadwick, Regional VP Mr. Rodney Amadori, School Director, Windsor Location Ms. Patricia Martin, Regional Vice-President Mr. Mitch Soriano, School Director, Southington Location
Schools - Business & Vocational Other Technical and Trade Schools (NAICS: 611519)
Alternate Business NamesPremier Education Group, L.P.
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Additional Phone Numbers
- (860) 276-0600(Phone)
- (860) 683-4900(Phone)
- (860) 276-0611 (Fax)
- (860) 683-4907 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|11/16/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I went to Brandford Hall and completed my Certification for Professional Medical Assistant. I went to career services and I was never given any career help. I went to them on multiple occasions and no one ever helped me the person that held that position her name is Nancy. She has since resigned and a new person is in her place. I went to the new person and she said she was there for a year and a half but it had only been 2 weeks. Regardless she also did not help. I was not asking for the career counselor to make the calls for me or anything I just wanted leads as to what positions are available so I could apply. I have since moved on and have never worked as a pma. It is impossible to get a job in this industry because the doctors just get the free pma interns the school provides and never hire any of them. That is an issue as well because the school should not let the doctors use the students and never have to pay. I am now $16,000 in debt with nothing to show for it except a worthless certification. This is a widespread problem as only two people in my graduating class got jobs and they only got them because they already knew someone at the hospital or clinic. I would like my debt dissolved for this because I essentially earned nothing.
Desired Settlement: I would like my student loans of $16,000 erased. I am not requesting the money I would like them to give it back to the federal loan company that it asking me to pay.
Problems with Product/Service
Read Complaint Details
Complaint: when I was accepted into Branford hall career institute I was told that my FAFSA was granted and they gave me a papers to sign,stating what the FAFSA is going to cover and how much I have to pay a month for what the FAFSA didn't cover. three weeks into school the financial aid advisor call me into her office to tell me that there is something wrong with my FAFSA and I need certain information to fix the problem, I gave her the information. a day later she told everything is ok your find, a week later she call me back into her office to tell me my FAFSA is not granted, and that I'm going have to pay for the time I was at the school and for the books I use. which got me confuse because I was told and I sign paper stating I was granted for FAFSA. If I knew that in beginning before I started classes that I was not eligible for FAFSA then I would have not started the classes. Then the financial advisor continue to say you can applied for a loan we will give you 3 days to do that but then after 3 days we will have to pull you out of class, she then gave me a web site to applied for a loan at (****** *** ).I was denied which result into me leaving the school. When I called in to withdraw from the program the director of the school wanted to speak to me to see if there was anything we can figure out so I can continue. when I went to the meeting I told him that there's no way I can continue and pay out of pocket and he said ok then my mother ask him what's the estimate of what we will have to pay he said 1,300 because we are not charging you for the books because we understand this a ware mistake. few weeks later I got letter in the mail that I need to pay 2,018.18 then two weeks later another letter came saying I need to pay 3,345.79. I do not have that amount to pay I cannot pay for a mistake that was not my mistake. I shouldn't have to pay when I was told a false information.
Desired Settlement: I would like this the be resolve in the right way.
Re: BBB Complaint for ***** ********
We have reviewed the complaint for ***** ********. In reconstructing the events and based on internal documentation, we feel the student was aware of her financial situation.
Based on her citizenship status, Ms. ******** was ineligible to receive Federal Financial Aid. The school assisted Ms. ******** in exploring other loan options to enable her to remain in school as a paralegal student. There is documentation of meetings and phone calls that show the history of contacts, as well as the solutions that were proposed.
While we feel that we did everything possible to assist the student, we are also sympathetic to her situation. As an organization, we have maintained an excellent customer service record. With this in mind, we have adjusted her account to a zero balance. This includes a credit for the books and supplies that were issued to her. In addition, we have decided that the student is entitled to a refund of $99.20. A check has been requested and will be mailed to Ms. ********. We feel the settlement is extremely fair and in the best interest of the student.