BBB Accredited Business since
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Branford Hall Career Institute offers specialized career training in high demand career fields in Allied Health, Information Technology, and general business.
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A BBB Accredited Business since
BBB has determined that Branford Hall Career Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Branford Hall Career Institute include:
- Length of time business has taken to resolve complaint(s)
Factors that raised the rating for Branford Hall Career Institute include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||9|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Higher Education, Dept. of
61 Woodland St, Hartford CT 06105
Phone Number: (860) 947-1801
Type of Entity
Business ManagementMr. Joe Chadwick, Regional VP Mr. Rodney Amadori, School Director, Windsor Location Ms. Patricia Martin, Regional Vice-President Mr. Mitch Soriano, School Director, Southington Location
Schools - Business & Vocational Other Technical and Trade Schools (NAICS: 611519)
Alternate Business NamesPremier Education Group, L.P.
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Types of Complaints Handled by BBB
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- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: when I was accepted into Branford hall career institute I was told that my FAFSA was granted and they gave me a papers to sign,stating what the FAFSA is going to cover and how much I have to pay a month for what the FAFSA didn't cover. three weeks into school the financial aid advisor call me into her office to tell me that there is something wrong with my FAFSA and I need certain information to fix the problem, I gave her the information. a day later she told everything is ok your find, a week later she call me back into her office to tell me my FAFSA is not granted, and that I'm going have to pay for the time I was at the school and for the books I use. which got me confuse because I was told and I sign paper stating I was granted for FAFSA. If I knew that in beginning before I started classes that I was not eligible for FAFSA then I would have not started the classes. Then the financial advisor continue to say you can applied for a loan we will give you 3 days to do that but then after 3 days we will have to pull you out of class, she then gave me a web site to applied for a loan at (****** *** ).I was denied which result into me leaving the school. When I called in to withdraw from the program the director of the school wanted to speak to me to see if there was anything we can figure out so I can continue. when I went to the meeting I told him that there's no way I can continue and pay out of pocket and he said ok then my mother ask him what's the estimate of what we will have to pay he said 1,300 because we are not charging you for the books because we understand this a ware mistake. few weeks later I got letter in the mail that I need to pay 2,018.18 then two weeks later another letter came saying I need to pay 3,345.79. I do not have that amount to pay I cannot pay for a mistake that was not my mistake. I shouldn't have to pay when I was told a false information.
Desired Settlement: I would like this the be resolve in the right way.
Re: BBB Complaint for ***** ********
We have reviewed the complaint for ***** ********. In reconstructing the events and based on internal documentation, we feel the student was aware of her financial situation.
Based on her citizenship status, Ms. ******** was ineligible to receive Federal Financial Aid. The school assisted Ms. ******** in exploring other loan options to enable her to remain in school as a paralegal student. There is documentation of meetings and phone calls that show the history of contacts, as well as the solutions that were proposed.
While we feel that we did everything possible to assist the student, we are also sympathetic to her situation. As an organization, we have maintained an excellent customer service record. With this in mind, we have adjusted her account to a zero balance. This includes a credit for the books and supplies that were issued to her. In addition, we have decided that the student is entitled to a refund of $99.20. A check has been requested and will be mailed to Ms. ********. We feel the settlement is extremely fair and in the best interest of the student.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|12/3/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|10/7/2013||Problems with Product/Service | Complaint Details Unavailable|
|1/31/2013||Problems with Product/Service|
|1/28/2013||Problems with Product/Service|
|7/27/2012||Problems with Product/Service|
|7/2/2012||Problems with Product/Service|
|9/27/2011||Problems with Product/Service|
|8/11/2011||Problems with Product/Service|