Business ProfileforSacred Heart University

Wedding 10.19. There was 0 integrity as the event unfolded that we planned for 7-8 months mostly via email due to having busy work schedules and the flexibility from the planner was not there. The communication from the start was poor. We were told at one point, already under contract: “we don’t do weddings this size.” We had about 30 people so it was a smaller wedding. Also finding out the day of our event, Caitlin had put in her week notice to resign! We were told ***** ****** hosts 1 event a day, this was not the case either. Nothing was setup or planned accordingly with another event still setup when we arrived to get ready! Caitlin was completely unprepared. She assured us it would be already setup a day prior, the rest of the family arrived around 2:15pm to get ready with, after wading through the large dinner party (that was not ours) outside as our guests were short to arrive. Caitlin busy with the large party outside that was not ours and was not directing any of our party and guests upon arriving. Not one of our guests arriving received any refreshments. There was no ushering people to where they were suppose to go, family had to do so. Guests were to come in and sign books, drop off gifts, receive refreshments that they never got before the ceremony. As that was included in our contract, did not happen! Caitlin the assistant/planner, that we paid good money for, was with a different party! As we were getting ready, in the hallway, they are checking in an entire rehearsal dinner of 40-50 people. None of this went unnoticed by guests, and by our vendors that I saw paying while waiting for Caitlin! When you have vendors asking you where the coordinator/planner is and why they are absent that’s not a good representation. We had the venue under contract until 9:30pm and they began to wheel in more tables and break down what we had at 8:30pm to setup for another party. I feel bamboozled for what we paid and the treatment. SacredHeart needs to know about this!