BBB Accredited Business since

Post University, Inc.

Phone: (203) 596-4500 Fax: (203) 596-4579 View Additional Phone Numbers 800 Country Club Rd, Waterbury, CT 06708 http://www.post.edu View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Post University Inc. offers on campus and online higher education plus accelerated degree programs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Post University, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Post University, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 44 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

44 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 26
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 44

Customer Reviews Summary Read customer reviews

1 Customer Review on Post University, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 18, 2002 Business started: 01/01/1890 Business incorporated 10/14/2004 in DE
Type of Entity

Corporation

Business Management
Mr. Scott Allen, CFO Mr. John L. Hopkins, CEO Ms. Patti Jennings, Executive Assistant to President Ms. Melisah Kochera, Executive Assistant to CEO Dr. Donald W. Mroz, President
Contact Information
Customer Contact: Mr. Scott Allen, CFO
Business Category

Schools - Academic - Colleges & Universities Colleges, Universities, and Professional Schools (NAICS: 611310)

Alternate Business Names
Online Education Institute of Post University Post University Online

Additional Locations

  • 800 Country Club Rd

    Waterbury, CT 06708 (203) 596-4500 (800) 345-2562

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/25/2016 Problems with Product/Service
8/16/2016 Billing/Collection Issues
7/6/2016 Billing/Collection Issues | Complaint Details Unavailable
6/27/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I graduated from Post University and enrolled in their graduate program, by the advice of an advisor with stated company. A month into the curriculum I landed a job that demanded a Bachelor's Degree which I had yet to receive. A month into my job I was informed by my employer to display said degree in which I informed him it would be on it's way. Shortly after this, I received communications from financial aid that it had been cut because I could not be enrolled in a graduate program since I needed to take one more class. I had to lay out cash out of pocket, and concequently lost the respect of my immediate manager and ultimately my job/career.

Desired Settlement: I want a considerable refund of my tuition costs since this incident as it has cost me a job and considerable amount of wages.

Business Response:

We have reviewed the student’s records and the activity.  Students are provided with a degree plan upon entry into a program and work with Academic Success Counselors who review progress and recommend coursework.  Students are allowed access to view their own completed coursework, credits and grades in the student registration system and they are encouraged to monitor their progress. 

 

This student began the enrollment process into a Graduate Program while still completing the requirements for his Undergraduate Degree.   His Undergraduate courses ended on June 21, 2014 and he began Graduate courses on June 23, 2014. Prior to conferring his degree, the Office of the Registrar conducted the review of his academic records to verify that all requirements were met.  He was notified on July 17, 2014  that he was required to complete a final course to meet the 120 credit hour requirement and receive his Diploma.  He remained enrolled in the Graduate course that began on June 23rd and registered in the following module for his final required Undergraduate course.  In accordance with the University Catalog, degree completion is not a requirement for students to enroll in a Graduate level course.  A student may begin taking courses prior to matriculating into a Graduate Program and apply those courses toward the degree requirements.

 

The student completed his Undergraduate degree requirements on October 18, 2014 which was conferred on December 13, 2014.   Upon the request of the student, written confirmation of degree completion can be sent from the Office of the Registrar.   We cannot speculate the reason the student “lost the respect of his immediate manager” based upon his inability to supply his potential employer with proof of completing his bachelor’s degree.

 

As we want to ensure the student has a positive experience and success in completing his Graduate Degree Program, we are removing the charges for his graduate coursework completed prior to his official undergraduate degree conferral.  This will apply to his enrollment in ****** ** **** ******* Charges in the amount of $2190 will be reversed from his account for his ****** ** **** *********** Charges incurred for enrollment in the graduate program after the completion of his bachelor’s degree in December 13, 2014 will not be adjusted.

 

6/14/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I attended this university since 2012. I was told I wouldn't have enough financial aid towards the end of my degree, but I told the financial aid office to keep me well-informed about when the aid would run out. I received a last minute e-mail last March 2015 that my financial aid would run out. I have 9 courses left, and I had trouble paying the tuition. As of May 1st, according to ******* for Post, I now owe $2,030 and the school never contacted me to let me know they charged interest to towards what I owe and according to the FTC, interest is not "automatic". Also, they don't give the students the option of receiving their books through the mail and add extra tuition for electronic books against the students will. This should be a choice of the students, not the school.

Desired Settlement: I would like a decent payment plan so I can graduate. This school wants me to pay a large deposit and then payments in order to fulfull my obligation with the school. I have worked hard to get to where I am, and I think this school should work with me and other students who can't afford to pay. I also don't feel I should pay interest into something I can't afford in the first place. I am only asking that they work with me to be able to graduate, but something realistic.

Business Response: As noted by her statement, this student has been enrolled at the University since 2012. When she initially began, she was informed that she would not have enough financial aid to cover her entire degree. Post University takes every measure to ensure that students understand the limitations of Federal Student Aid through counseling and annual award information. As the funding is limited to an aggregate amount over a student’s lifetime, the student’s Tuition Planner will make recommendations to the student to request increments lower than the maximum available per academic year. Included in the award notification is a link to the ******** ******* **** **** ****** where students are encouraged to review their personal loan information to determine remaining eligibility.

In the case of this student, with her most recent award beginning with Module 5 starting on April 27, 2015, she was notified in advance by her Tuition Planner of her remaining funding. At that time she was informed that while she had not yet reached her aggregate limit, she only had a small amount of remaining Federal Student Aid. The student had the opportunity at that time to drop the course at no cost but decided to remain enrolled in that module, paying directly in lieu of paying with Federal Student Loans. She planned to take time off upon completion of that module and return at a later time with an understanding that she would make payments for her remaining coursework. She returned and enrolled in a course beginning on October 20, 2015 at which time she was aware of her inability to use Federal Student Aid and need to make payment. The student does owe for this coursework and has agreed to a payment arrangement but has not submitted the agreed payment. Interest is charged for unpaid balances without payment.

Additionally, this student was notified directly on her Student Aid Report when she completed her Free Application for Federal Student Aid. The report contained the following messages:

• "Based upon data provided by the ******** ******* **** **** ****** ******* and your grade level, we have determined that you may have received subsidized student loans in excess of loan limits established for the federal loan programs. You should review the information on Page 4."

• "Based upon data provided by the ******** ******* **** **** ****** ******* and your grade level, we have determined that you may have received a total amount of undergraduate student loans that exceeds the loan limits established for the federal loan programs. You should review the information on Page 4."

• "Based upon data provided by the ******** ******* **** **** ****** ******* and your grade level, we have determined that you may have received a total amount of undergraduate student loans that is close to or equal to the loan limits established for the federal loan programs. Therefore, your eligibility for additional student loans may be limited. You should review the information on Page 4."

The student expressed an additional concern regarding the option to purchase books. The majority of the courses at the university do not require the purchase of books but instead use Electronic Course Materials. Electronic course materials are developed and customized by faculty to address specific course outcomes and to ensure the content is the most current available. These materials are not available in a single book or books. For courses which do not utilize electronic course materials, students have the option to purchase materials from an outside source. If the student had enrolled in a course which did not utilized electronic course materials, she would have had the option to purchase her materials outside of the university.

We will continue to work with the student to enable her to resolve her balance and to determine the options available for her to complete her degree.

Business Response:

The student initially enrolled at Post University with a clear understanding that she had less than her full eligibility available to complete her degree because she had already used part of her funding at a different university.  With this knowledge she had time to financially plan how she would complete her degree when her limits were met.  Periodically she was provided award letters which included the amounts that reduced her remaining aggregate loan availability.  These were issued on the following dates:

Award Letter Issued 7/26/2012 
Award Letter Issued 4/12/2013 
Award Letter Revision Issued 9/24/2013 
Award Letter Revision Issued 10/21/2013 
Award Letter Issued 3/3/2014 
Award Letter Issued 7/9/2014 
Award Letter Issued 4/9/2015 

In each instance the student was reminded to “visit the ******** ******* **** **** ****** *** ******** ******* ********************************* * to review the balances for her Federal Student Loans.  Using this website, the student was encouraged to check her outstanding loans at multiple times during her enrollment to monitor her remaining eligibility.   

The award letter issued on 7/9/2014 covered the period of enrollment beginning on 8/25/2014 and ending on 4/25/2015.  As the student’s actual enrollment could impact the amount of available aid in her subsequent award, the notification provided on 4/9/2014 was determined after all funding had disbursed and most accurately reflected the remaining available aid.  Issuing the award on this date allowed the student time to determine whether she would remain enrolled in the upcoming courses scheduled to begin on 4/25/2015 or drop at no charge while she revisited her plan to complete her degree when her Federal Student Aid funding was exhausted. At that time, she made the decision to remain enrolled in that module and take time off to return at a later time.  This action was in line with her initial expectation in 2012 that at a certain point she would no longer have Federal Aid available to complete her degree.   She was allowed to take the time off to determine alternate arrangements and was also advised of the other sources available such as private student loans.   She chose to return in a course beginning on 10/20/2015 with a full understanding that there was not sufficient Federal Student Aid available and an agreement to pay.

The student has been contacted on several occasions by the Student Accounts Department to assist her in arranging a mutually beneficial payment.  Once the student honors her agreed payment arrangement for the coursework taken in October 2015, the University will be able to remove any registration holds from her account and work with her to financially plan to complete her degree as she had initially intended.  


Consumer Response:


Complaint: ********

I am rejecting this response because:

 

I asked for a resolution, not an argument.  I had no knowledge until last minute.  Instead of trying to prove I'm wrong and taking thousands of dollars from me I still don't have my diploma.  The account went to collections and I'm receiving an 18% interest on the tuition owed.  Let's give me an affordable payment arrangement instead of fighting me.  Wouldn't this be easier?  How can you  say you're helping me with the payment arrangement and continue arguing about who said what.   In your last statement you said you would continue to try to help me with payment arrangements. But yet you forwarded my account over to collections so how did you help me? 

Sincerely,

******** ******

4/26/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I applied at this school in the beginning of February. I did all my financial aid paperwork the next day after I got off the phone with admissions. I was told I needed a transcript for my GED. So I ordered the transcript and sent it in a week or so later. I decided I was going to withdraw in the Begginning of March because they wanted a transcript in a sealed envolpe and the financial aid department at this school is a disaster. (Who has a transcript in a sealed envolope they never opened? ) I was tricked into not withdrawing with the promise that the University was going to be able to obtain an official Transcript on my behalf. So they send me a form to fill out and fax back. I fill it out and fax it back to them. They call back a week and a half later telling me that I forgot to fill in the graduation date. Why they waited a week and a half I will never know. About another week later a guy Named Nick M****** calls me back telling me they are unable to get the transcript and "It is what it is" So at this point I have been tricked into staying in this school with hopes of being able to get my financial aid approved and now its 4 weeks into the class and we still havent gotton anything done whatsoever involving my financial aid. This should have been handled by now I applied two months ago at this point. If I had been informed of their policy which requires I transcript in a sealed envolope I would have ordered it and sent it in two months ago when I applied. Now I am a month into class and still right back to sqaure one with my financial aid. I also rented a computer from rent center they day after I started this whole application process because I needed it for school and I would have 90 days to pay it at the cash price with some of the refund I would be getting for financial aid. So at this point I have less than two weeks to pay the computer off which is not going to happen because this guy Nick never bothered to inform me of the schools policy regarding financial aid transcript requirements. My second complaint is that the online class I signed up for had nothing to do with Business Management which is what I wanted to take classes for. These "Business Management" Classes all involved things that I really cant say had anything to do with my degree. Excel and power point were things I learned in the ninth grade. I could understand being required to take these classes alongside another class but not a whole 8 weeks of learning Powerpoint and excel by itself.. After all I would be paying for this and a lot of money too. The people at this school are far too concerned with signing students up to make their quota as far as im concerned.

Desired Settlement: I want this worthless $3600 dollars you are expecting from me to be dropped. I have already wasted hundreds of dollars on a computer I am not going to be able to keep because of your financial aid departments lack of communication. I should not have to pay for this school that falsely advertised Business Management classes and then gave me classes covering things I learned in the 9th grade. I want you to forget about this $3600 and not report any debt on my credit. As far as im concerned I dont owe you a penny. If that is something you refuse to do well good luck getting it ill wait 7 to 10 years for it to fall off my credit and Ill use my Business tax Id Number for my credit related needs. This has been one of the most negative experiences with schooling I have ever had.

Business Response:

As part of the admissions process, students are required to submit copies of official transcripts.  A transcript is considered official if it is received unaltered and in a sealed envelope.  The student was informed of this requirement when he began the admissions process and had ample notification prior to the start of class.  This information is also published in the university catalog.   When the student requested his official transcript, he had the document sent directly to him and upon the receipt of the information, he opened the envelope prior to sending the transcript on to the University.  Due to his actions, the document no longer met the requirement and it was requested that he obtain the correct copy and send the document unopened and unaltered.  The student began classes while resolving the requirement.  To expedite the process for the student, a representative from the University also attempted to obtain the document directly but did not have sufficient information.  During the process, the student elected to cease participation well after the add/drop period. 

 

In regard to the student’s initial course at the University, this class is included as part of his required curriculum.  Under certain circumstances, students may waive this requirement however in his case, he did not meet the criteria for approval. 

 

A thorough review shows the university did follow policy and the student is financially responsible for the coursework; however to ensure a positive student experience, all charges will be removed from the student’s account.

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

 

Thank you very much for your support with this matter. 

Sincerely,

****** ******

4/5/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Signed up for classes and got petitions approved and won't give full disbursement. Keep giving run a round. Was given disbursement of $1128 but was due $1443.75. Would like full amount disbursed. So that leaves $315.75 still due to me.

Desired Settlement: Disbursement of $315.75

Business Response:

Per the student’s request we approved two petitions which resulted in a reversal of tuition charges for both modules in which she was registered.  The student did receive Federal Student Aid during her enrollment which was applied to nominal course material and fees with the excess being returned to the student or sent back to the Department of Education.  There is no credit due to the student or balance due to the University.   The activity is included in the attached document.

 

 


Consumer Response:  
Complaint: ********

I am rejecting this response because: cant read  file sent

Sincerely,

***** ********

3/15/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I previously attended post university and took two classes. I took these classes and I was unaware that my student account was not finished until I finished these classes. My student account was put on hold and I was required to complete the account process. When I did complete my account I was unknowingly enrolled into more classes past the normal start date for these classes. I never attended these classes in any way. I contacted my admissions officer and withdrew from these classes because I became aware that I was enrolled almost a month into the classes and I would be severely behind in those classes. I belive I was dishonestly enrolled into these classes later than the normal start date so that if I withdrew from these classes I would have to pay directly to the university. The university has already received the federal loan instalments paying for my first two classes.

Desired Settlement: I was wrongfully charged for classes I did not take. I request for all debt to be removed.

Consumer Response:

Hello my name is ****** ******* my complaint ID# is ********. I have more info on my complaint. I contacted post university and a collections officer said that I owe money to my module 5 classes that I did not take. In a past due letter they sent me in the mail it never listed that I owe money for module 5 classes, but post university is saying I do owe money for module 5 classes. I never attended these classes.

Thank you,
****** *******
Complaint ID ********
Email: **********************

Business Response: After researching the student’s account information and enrollment activity, we see that this student enrolled in and participated in the following courses:
Mod 1 2014 CIS112
Mod 2 2014 GAM217
Mod 4 2015 CIS200 and CIS230
The student was only billed for those courses, and received Federal student aid toward the costs of those courses.  The amount that is currently owed to the school is the portion of the charges that were not covered by the student’s Federal Student Aid funding.
A student accounts processor will reach out to the student to further clarify the charges and address any additional questions.

Consumer Response:
Complaint: ********

I am rejecting this response because: I did not participate in the module 4 classes at post university.

Sincerely,

****** *******

Business Response:

Per the student's prior compliant, the student claimed claimed not to owe money for coursework in module 5.  In response to the complaint, the University performed research into the student's enrollment and billing activity for Module 5.  The research showed that the student had not been billed for any courses during that time.  

We have performed an additional review of this student's activity based upon this new response. The student is now stating there was no participation in either course in which the student was enrolled during Module 4.  After performing research into the Blackboard system, the University has record that the student logged into each class 13 times for a total of 26 times in both classes with activity beyond the first unit.  Students are responsible for enrolling themselves in courses and are sent confirmation of enrollment prior to the start of classes.  For students who remain enrolled, participate and do not drop in accordance with the University add/drop policy, those students are responsible for course charges. In this instance, the student enrolled in and participated in both courses in Module 4 and did not notify the school of intent to withdraw from these courses; therefore the student is responsible for the current outstanding charges.  

2/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was attending this educational institution and we were evicted from our house and my boyfriend has severe health conditions so we were forced to move to a place to get him the health treatment he needs and I informed the school that I was needing to drop out of the classes since I had no access to a computer. When I signed up for the classes I informed the school that I did not own a computer and would have to use a public library computer and couldn't buy a computer due to being on disability yet they still let me sign up for the classes. In beginning I was also not informed of the cost per credit hour only full cost per class. When I tried to get financial aid I was not informed that I would only receive a very small amount of disbursement and that took around 8 weeks for them to complete. I filed a petition with the school to have funds returned to the financial institutions and they denied my petition. They also keep sending me bills for classes I am not attending since I am not attending this module of classes. Please have them reimburse the funds back to the government so I do not have to pay for a class I never completed.

Desired Settlement: refund money back to student loan and financial accounts

Business Response: We have researched the account and academic activity for this student.  The student began her first course at the University on August 24, 2015.  This course was scheduled to end on October 18, 2015.  At the end of September the student experienced unusual circumstances and requested that the University review those circumstances and allow a late withdrawal and a reversal of charges.  She was offered her the option to petition. Petitions are reviewed by committee at which time circumstances, supporting documentation and pertinent policies are taken into consideration to render a decision.  Any requests should be submitted within a reasonable amount of time and with supporting documentation for special circumstances. The decision is then communicated to the student.  At the time of the petition, the student submitted a statement and supporting documentation. The committee reviewed the information and agreed to grant her request and subsequently removed her charges and enrollment.    
 
The student re-enrolled in a class beginning on October 19, 2015 and ending on December 13, 2015.  On December 20, 2015 she again submitted a petition requesting a review of her circumstances to allow a reversal of charges.  A brief statement was sent with no supporting documentation.   In the student’s statement, she noted that she moved (during the module) to a location where she did not have access to a computer.  Initially she did have access when she enrolled and participated in the course.  With no supporting documentation, the committee was unable to approve this request and the decision and the reason for the denial was communicated to the student. The student did not appeal the decision or provide the required documentation.  If the student does not provide sufficient documentation, she will be financially responsible for the course as she did not drop in accordance with the published add/drop policy.  
 
Tuition Charges for all courses offered at the University are published on the website and within the University Catalog.

.

Consumer Response:


Complaint: ********

I am rejecting this response because:

Sincerely,

***** ********

just received a letter in mail today 1/25/2016 , and it was dated 1/7/2016. tried to attach documentation just not sure they will still approve

Business Response:

The University has a policy with allows students to request a review of additional information for extenuating circumstances.  When a student provides sufficient supporting documentation, the University, through its Petitions Committee, can move forward with the review and decision process.  

In her first module of enrollment, the student did request this review and provided all supporting documentation needed to arrive at a decision.  The committee was able to review the information and provide her with a decision.  The decision in that case was for an approval of the reversal of her tuition charges.  In her second module of enrollment, after she participated through half of the course, the student again requested a review of her circumstances for a reversal of those tuition charges.  In this instance she submitted a request without providing any supporting documentation.  The student was immediately contacted by a staff member to request all required documentation in order for her request to be properly reviewed an processed by the committee.  As the student did not send the requested information, the committee had to move forward with a denial.  

Currently, the student did provide the requested information through her compliant and the committee immediately reconvened to take the information under careful consideration.  The documentation was found to be sufficient to support her request and the committee was able to approve her request.

The University strives to be empathetic to exceptional occurrences of unusual circumstances but in all cases will require sufficient supporting documentation in order to review each instance with consistency.

The matter has been resolved.

1/12/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: First off, everything was not explained properly and I kept being sent form after form to sign. I was went a financial aid as well as payment agreement form that I had multiple questions about I send 4 emails to the person in charge of my financial aid, and never, got a reply. I never signed any type of payment or repayment agreement and I received an email saying I needed to make a payment to the office. I never entered a financial agreement, a proposal was sent to me and that was all I ever recieved.

Desired Settlement: I want the charges on my account to be removed.

Business Response:

The student began enrollment in 12 credits over two 8 week modules for which she completed 6 credits in the first 8 week module and participated for two weeks past the add/drop period in the second 8-week module.   The student is financially responsible for the courses.  Several University representatives including her Tuition Planner and her Student Accounts Processor have reached out to assist her in completing the payment process in order to continue with her studies.  Additionally, the Director of the Office of Student Finance for the Online Education Institute also reached out to resolve the matter.

We will continue working directly with the student to resolve this matter.


Consumer Response:
Complaint: ********

I am rejecting this response because:

Yes, that is correct that I did recieve messages AFTER informing them that I had filed a complaint with the BBB.  Prior to that no one would reply to my messages, going back to my original message in August, requesting information about my loans and aid, and no one would ever answer my questions or concerns.  I have not signed anything, and do not intend to sign anything because no one has ever been forthcoming with all of the financial information.  


Sincerely,

******* ***********

12/23/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I'm being billed for courses that I opted out of. The administrative staff pressured me to stay longer than I wanted to and withdrew in a timely fashion. I was informed by their staff that all was sorted out regarding my complete withdrawal and that I would have no remaining balance. I'm now being harassed by their collections agents for $3600.

Desired Settlement: I want this balance to be removed.

Business Response:

This student enrolled in two 8-week modular classes which began on June 22, 2015.   In accordance with the University tuition refund policy, a tuition credit of 100% is granted for 8 week modular courses if the notice is received by Friday 5 p.m. EST prior to the beginning of classes - June 19; and a $150 per course fee will be charged for classes if notice is received by 5 p.m. EST of the first Friday of the module - June 26.  Published proc***re for students to drop or withdraw instruct the student to send a communication to ******@****.***.  No tuition refunds will be granted for withdrawals after 5 p.m. EST of the first Friday of the module. 

The student did not initially notify staff of his potential withdrawal until the second week of classes on July 1, 2015.  At the time he indicated that he was thinking about quitting,  the student was already financially responsible for charges in accordance with the published policy.  The student did not notify the designated office of his intent to withdraw until July 9, 2015 which was the third week of the module. 

The University does have a petitions process for which students may request a review of special circumstances.  The student did not request a further review of the circumstances.  At this time, the University did follow the published policies and the student is financially responsible.    As we want to ensure  a positive student experience, we have reduced the charges on the student’s account to $150 per class or a total of $300 which reflects the course fees that would have been charged for classes which were begun and not dropped prior to the start.

12/1/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I had signed up for classes with this school in June 2014, but had to put off the start of classes until August 2014 as I had a family emergency. I was told that I would get an email with the classes I was taking in August and then I could sign in. I never got that email and no one contacted me about the classes. I am being charged $150 for class cancellation fees. I signed onto the school site when I was first going to stat my classes but I never signed on again as my advisor never contacted me that my classes would begin at a certain date and time. I then never received an email stating that they dropped me out of my classes, nor did I receive anything until this past January stating that I had a $150 bill from them. I also submitted paperwork to the board for consideration of dropping all charges and they denied me bc it was over 90 days. I also submitted my paperwork back in January 2015 asking for the charges to be dropped but my paperwork request was lost.

Desired Settlement: I would like these charges dropped and my account zeroed out. I would like this taken off my credit report/score if it has been added to it.

Business Response: We have researched the account and academic activity for this student.  The student was registered for a course which began on June 23, 2014.  After the start of classes and after the student did enter the class, she had to withdraw.  A tuition refund was granted and in accordance with the University add/drop policy, a $150 drop fee was assessed to her account.  The student requested that she be added to a course in the next module of enrollment.  The University honored the student’s request and when she did not attend, all charges for that time were removed and no fees were assessed.  She later requested special consideration to remove the initial charges from her account and we offered her the option to petition.  Petitions are reviewed by committee at which time circumstances, supporting documentation and pertinent policies are taken into consideration to render a decision.  Any requests should be submitted within a reasonable amount of time and with supporting documentation for special circumstances. The decision is then communicated to the student who may appeal that decision.  The student’s petition request was submitted well over a year after the charges were applied to her account and did not include any supporting documentation for her special circumstances.  Under these circumstances, the committee did deny the request and the decision was communicated to the student. The student did not appeal the decision. 

A careful review of the student’s activity and the University policies of Adding/Dropping a class show that the student was charged appropriately for her activity.   As we want to ensure  a positive student experience, we have removed the charge on this student’s account and she does not owe a balance to the University.   We have resolved this matter.

10/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I registered for the *************** II class in August 2015 which begins on October 19, 2015. The class was dropped/cancelled without any notification. I have my previous *************** I class showing on my classes as a reference to use for the *************** II class. I believe someone may have confused the fact that the I and II classes are different and dropped me from the II. If that is the case, it goes to show that Post staff failed time and time again to pay attention to details. My ** **** pays for this class and this will only confuse the ******** ************** about payment and possibly mess up the accounting on my ** **** remaining monies. This is one of many examples of mistakes made on the part of Post University.

Desired Settlement: My class needs to be added and an explanation needs to be given to the ******** ************** in order to adjust rectify any confusion about what has been paid to the school and myself.

Business Response: A census of course registration showed that this student was registered for a course in which there was insufficient enrollment.  The University has the right to cancel courses under such circumstances.  In this case, the University was in the process of the review and notification of course cancellations in order to provide the opportunity for those students to enroll in alternate courses.  As the University was in the process of notifying students at the time of the complaint, the student has been contacted and her enrollment has been transferred to another course required within her degree plan.  As for the concern regarding the student’s ******** ************** benefits, the certification of enrollment in the course as well as billing for that course will not occur until after the University performs a census of student participation.  As the census of participation is not performed until after the start of classes, there will be no payment issues pertaining to her ** ****.

The complaint has been resolved.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *********

10/20/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been attending Post University since Spring of 2014. Financial aid (**** Grant) has covered most of my educational expenses since then; however I was responsible for a few out of pocket expenses since then which I paid promptly and in full with no hesitation. However at this time I have some concerns regarding my student account and charges which are neglected to be addressed by numerous staff members of Post University including but not limited to the President of Post University, Don M***, his executive assistant Patti J*******, Stephanie L****** (Military Student Finance Assistant Director), Michelle G******** (Director of Student Finance) as well as my personal Financial aid advisor Christos V*******. On September 1st I received a student bill for the amount of $488, since I did not understand the breakdown of the charges/credits etc. I wrote my financial aid advisor Christos V******* to ask him what this charge was for and if my **** Grant was going to cover my remaining two Mods (semesters). I did not receive any email from him or correspondence whatsoever. I have tried on multiple occasions to contact him via telephone and his machine was the only thing which picked up. I finally reached out to another member of the Military finance department and reached a woman named Felicia. I asked Felicia to breakdown my account and explain to me why I owe $488 and she said that I do not owe $488 but instead I owe over $2500. I told her this had to be a mistake as my physical Post University bill is displaying an amount owed of $488; that is quite a difference. Nonetheless she began to get aggravated as I kept questioning the details of my account and why her screen and my bill displayed two separate amounts. Felicia proceeded to inform me that she would have someone look into this and she would get back to me by the end of the business day. To no surprise Felicia failed to call me back with any information. I waited an entire week for any contact until I finally called back myself and Felicia happened to pick up again. When I reminded her that we spoke last week and I waited over 7 days for her response (which I did not receive) she said she went on training and that I now owed a completely different amount than the original $488 on my bill and different than the $2500 she mentioned when we last spoke. Felicia informed me to wait until October 1st, 2015 when the new bill came out to see if my **** Grant would post and the funds would adjust themselves. Here we are, October 2015 and my student bill shows that I owe a balance of $488. However, on Monday October 5th, 2015 Stephanie L****** sent me an email which read as follows, “Currently you have an outstanding balance of $870 in addition to an out of pocket expense of $938 for modules 1 & 2 that your ******* **** Grant does not cover. Your total account balance is $1,808. Your student account has been placed on hold for all future modules, until you contact my team to set up a payment arrangement”. I emailed Stephanie L****** back on Monday and asked for an explanation of how I owe such an amount as my student bill is asking me to pay $488 and she is asking me to pay $1808. Nonetheless, my student account information displays an amount of $2168 (****************). During this email I have courtesy copied the presidents Executive assistant Patti J******* and I also forwarded a copy to the President of the University Don M***. No one is responding to any of my concerns! On Tuesday I called Stephanie L****** on her office number and she failed to pick up, so I wrote her an email letting her know that I am still awaiting a response as well as account breakdown of the amount she is insisting I owe the University. I requested this information as the student account portal does not display a breakdown of any of the charges Ms. L****** mentioned; therefore I requested that she provide me with an explanation of how I owe the specified amount she mentioned which differs tremendously from my student bill. On her email again I have courtesy copied Don M*** (President) and Michelle G******** (Director of Student Finance) and have not received a response. This is becoming ridiculous and I am truly beginning to feel that I am not being taken seriously. This is completely unacceptable! First of all my student account does not display breakdowns of my account; if it did I would be able to calculate any/all fees, charges, credits etc. and come to the conclusion on my own rather than have to rely on staff who obviously do not care at all about the students which have dedicated their time to Post University. Second the fact that no one is even acknowledging this concern is beyond disappointing; none of the officials who “promote” themselves to be caring of their students are communicating and/or addressing this concern. Finally, I cannot simply pay an amount someone is emailing me without having a proper breakdown of all charges, fees, credits, payment etc. This would be like going to a grocery store and having the register show you an amount of $488 but the cashier telling you that you owe $1808. I don’t think any person in their right mind would pay an UNJUSTIFIED amount of money to anyone without a complete breakdown of charges! As of right now my account displays as follows: $2168 on *************** (student account) A balance of $1808 per Stephanie L****** email; and a balance of $488 on my student bill. This issue has risen upon my final MOD (semester) at Post University; and since staff are unable to provide me with a proper breakdown it seems false that I owe any of this money. Post University knows that I want to complete my education and in order to do so and take my account off a hold I have to pay them this absurd and UNJUSTIFIED amount of money! Maybe if someone reached out to me and addressed my concern(s) I would not feel this way! The lack of professionalism and their treatment of students (myself) is unacceptable. The Post University Code of Conduct Policy states that; "To outline the University's policy regarding the expectations for the conduct and treatment of those affiliated with the University including but not limited to Students, Faculty, Staff, outside vendors and other affiliates. It is the expectation that all persons and organizations directly or indirectly affiliated with the University treat each other with respect and dignity. The University is committed to promoting an environment that is supportive of each individual's right to work and/or study in an environment that is free from any form of harassment, intimidation, bullying or other unacceptable behavior." Unfortunately Post University does not seem to be following their own code!

Desired Settlement: I am requesting that I receive a FULL and COMPLETE breakdown of all charges, credits, fees and payments (both personal and **** Grant) to be provided to me since I began attending Post University since Spring of 2014. In addition I am requesting that these ridiculous fees are waived and I simply pay the original amount I owe of $488. After this is waived I will not owe Post University anymore fees.

Business Response: In reviewing this complaint, we assessed the prior communication to this student to ensure clarity of her understanding and accurate account activity.  Multiple staff members did review the account with the student in an attempt to provide her with the information she was requesting.  Due to the timing of her registration and the assessment of charges, her account balance was expressed accurately at each time during which she spoke with staff.  At the time she submitted the complaint, the assigned staff had been working with the student and preparing the information to provide her with a detailed breakdown of her account to meet her request.  Subsequently, we continued to work with the student and since the submission of this request, we have provided the information required to clarify her understanding of her account.
 

We have resolved this matter with the student.

10/19/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I inquired with this University (online campus) about becoming a potential student. I never agreed to enroll. The enrollment counselor begged me to do a risk free week to see if it was something I would be interested in. I told her before classes even started that it wasn't for me and wasn't something I wanted to pursue. Now they are continually harassing me telling me I owe $150 for classes I never wanted to enroll in to begin with.

Desired Settlement: I would like them to stop harassing me and understand that I am not going to pay for a service I never utilized.

Business Response: This student was registered for two courses beginning on 8/25/2014 and she did participate in one of the courses.  In accordance with University Policies, students may drop courses by 5:00 pm EST on the Friday prior to the start of classes with no additional fees and receive a full refund for tuition and fees charged.  Thereafter students may continue to add and drop courses until the end of the add/drop period but will be charged an administrative fee of $150 for each course dropped.   As the student dropped her course after 5:00 pm EST on the Friday prior to the start but during the add/drop period, she was charged an administrative fee in accordance with the University Policy.

We will be happy to work directly with the student to determine if there are any extenuating circumstances which would substantiate the removal of these fees.  We will contact her directly for further resolution.

Consumer Response:
Complaint: ********

I am rejecting this response because:
I have spoken to several different people with different answers and I even provided them with emails that my counselor begged me to log in and post an introduction and see how I liked the course after I told her online school wasn't for me. I forwarded these emails and never heard back from them. I have yet to get a satisfactory resolution out of them and now reading that response I feel like my counselor tricked me into these courses since she asked me to log in and post an introduction which is all I did by the way so I'm not sure how that qualifies as me "participating" in a course.

Sincerely,

**** *******

Business Response: A careful review of the student’s activity and the University policies regarding Academic Engagement and Adding/Dropping a class shows that the student was charged appropriately for her activity.   As we want to ensure  a positive student experience, we have removed the charge on this student’s account and she does not owe a balance to the University. 

We have resolved this matter.

10/14/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I inquired about the finance program at Post University. I was contacted by Luna L**** who emailed me several times before I finally decided to respond. After one email exchange she sent me an email titled "******** please reply" with this in the body of the email: Full Name: Complete Mailing Address: Date of Birth: Best Phone number to reach you: Best Time of day to contact: Email: so I completed that information, but I had my reservations regarding this entire process. I did not have my transcripts, I was not ready to start or to enroll but I kept getting urged to go ahead and do so with statements like, "everything will be fine, it is not a big deal, we can worry with the details later" being made to me. The Friday before the course was to begin, I feel like I was very pressured to go ahead and login, and was told to introduce myself, I did that but once I saw the course details I was not happy. I sent several emails expressing my concerns before finally saying I wanted to withdraw. No one ever told me I would be responsible for any charges for that introduction, I feel like I was manipulated into logging in so that I could be charged $1800. I never participated in any further discussions. I was told I had to file a petition to dispute the charge. I did that and sent all the emails backing up my claims but it was denied because I "signed an intent to enroll and introduced myself in the class" I never signed anything, not one single form, I did not even sign the award letter or acceptance letter. I feel like this was entrapment and that it is a scam. If this university operates this way, it should be illegal.

Desired Settlement: I just want my balance to go away. I want to owe them nothing!!!!

Business Response: Upon researching our information, we have found that this student provided the University with her intent to enroll on 8/17/2015.  The classes began a week later on 8/24/2015 and the student participated.  She did not notify her Admissions Counselor that she wished to withdraw until 9/3/2015 which was beyond the add/drop period per University Policies.  The University offers a process for students who believe they have extenuating circumstances which would warrant the removal of charges under certain circumstances.  Students may submit a Petition with supporting information which is reviewed by a committee.  The student did submit a Petition which was reviewed by the committee.  On the date of her complaint, the student was notified that the committee determined she did participate and did not notify the school of her intent to withdraw within the add/drop period therefore that she would be responsible for tuition fees in accordance with the University add/drop policy.  The decision was discussed with the student on 9/22 and she was informed that the decision was being escalated for further review.  During the time of the additional review, it was decided that the University would allow an exception to policy.  The student’s account is being adjusted to remove the charges and she will be provided with an updated statement. 

9/24/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Student loan paid the bill but now they are billing me for the amount and will not send me a transcript due to this issue. They are trying to double bill me

Desired Settlement: That they stop double billing and send me a receipt that it is paid in full and mail me an official transcript

Business Response: In reference to complaint ID ********, the student is of the understanding that her Federal Student Loans had paid her outstanding balance.  While the student did receive financial aid for her coursework, the amount of aid disbursed only covered a portion of the balance but not in its entirety.  During her first payment period, the student began enrollment in four courses at $1,710 per course totaling $6,840.    Additionally she was charged $90 for required course materials for one class.  The total owed to the University for tuition and course materials is $6,930.  The University received a disbursement from her federal student loans totaling $4,700.  Due to the timing of her registration, a portion of her aid in the amount of $3,510 was applied to her tuition charges and the remainder of the funding in the amount of $1,190 was returned to the student.  The remaining balance of $3,420 has not been paid by her Federal Student Loan funding.

A representative from the collections department sent the student a detailed account statement showing the activity, funding applied and remaining charges.  A review of the student’s academic activity reveals that grades were earned in two of her courses and she withdrew from her remaining two courses at the end of the course therefore being responsible for 100% of the tuition charges per the University policies.

After performing a careful review of the student’s complaint and account activity, it has been determined that the student was properly charged and does owe for those charges that were not covered by her Federal Student Aid.

A University Collections representative will continue to attempt to work with the student in order for her to make acceptable arrangements to resolve the debt.

Consumer Response:  
Complaint: ********

I am rejecting this response because: I only took one course, not 4. The advisor was informed to drop me from the other classes  a copy dated 10/17/2014 is attached.

Sincerely,

******* *****

7/13/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They are charging me 1800 for class that I was in for 1 week and then withdraw from. I participated for the first week. Leaving 0n 5-4-15 for *****. I realized how far behind I would be when returning. On May 3,2015, i e mailed the professor stating that I would try to keep up. I needed to know he would work with me. He never answered and so on the 5-4-15 I e mailed my advisor that I needed to drop course. The cut off for dropping was 5-2 at 5 pm. I have been denied a wavier. As I have lost my job, It would be a financial struggle to continue. I officially withdraw from the school on 6/14.Today I received an e mail threatening to put me in collections if I don't make arrangements to pay them.

Desired Settlement: I want the bill wavied.

Business Response: *********, I have reviewed your complaint and unfortunately we are unable to reverse your bill. You decided you could not continue taking your course after the requisite time frame for withdrawing and
receiving a refund had already expired. We do feel that your professor should have been more communicative with you in responding to your request for assistance. However, I was unable to find an email documenting that such a request was made. If you currently have the e-mail you are referring to in your complaint, please provide that to your Academic Success Counselor.

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

From: ********* ******* ****************************

Subject: BB Complaint

Date: July 1, 2015 at 3:52:32 PM EDT

To: ***************

Cc: ********* ******* ****************************

 

Thank you for answering. I have submitted the email several times.
Yes the professor was remiss in response to my email explaining that I
didn’t think I would be able to manage the class.

I have since sent a copy of my unemployment documentation and a
check for 212.50, more then the drop fee and enough to cover one week.
I sent this June 25th to **** *****. His name was on the denial letter.

I have spoken with my attorn who said that there is a law that says
the plaintiff is required to prove proof of loss of profit.

I don’t want to get that far, but I am willing to go there because of the lack
of reason that I have experienced.

You have already lost my future tuition because i withdrew….Its too bad.
All my other professors were professional and extremely helpful.
As was my adviser *********.

Thank you

 



Sincerely,
********* *******

Business Response: Again, we understand you have provided information to multiple people, but we are unable to find the specific email where you are asking your professor for assistance. The email you provided in your petition showed you’re informing your Professor that you were going to ********* and would be handing in the case study late. You also indicate that you understood you would be penalized and would try to keep up with your course work while you were away.  We do believe communication is important at Post University and it may have been unclear that you were seeking additional confirmation from your Professor beyond your informative communication of your situation.  We understand that you are going through a financial hardship and would like to offer you the opportunity to retake the course, at no additional charge, in order to receive the credits and continue the process of completing your program.

7/1/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 30, 2015 I received a Post University statement in the amount of $840 which should have been paid from my ** Bill as I am no longer on active duty military. I emailed ******* ******* who handles the ** Bill payments. Ms. ******* emailed me to inform me that she had no access to accounts and forwarded my email to Post U student accounts. I received the following email: Apr 30 Hello *********, Since you are using CH33 we have released your hold. We were looking at prior modules and saw that you were using TA through GAE, and since we did not see it requested in GAE we placed a hold on your account. If you are using your ** Bill to pay for future classes please contact ******* prior to each class to certify you. V/r *** ***** *********** Military Student Accounts Processor . *** ******* **** **** ********** ** ***** Toll Free ************ e. ********************* w. ************ f. ************ On June 2, 2015 I received a statement of charges in the amount of $750. I am not currently re**stered/enrolled in Post University, so I should have a zero balance. I emailed Ms. ******* and Ms. ******** ******* to inform them of this error in billing. Ms. ******* emailed to inform me she forwarded my email to ********* ******* who is in military finance and can handle this situation. I received an email from Ms. ******* providing me the email for military finance along w/their phone number. I called and everyone I spoke w/refused to provide me the requested information I asked for including **********? (hung up the phone), *****? (hung up the phone), ***** *****? (only polite one in the bunch) who connected me to Ms. ********* voice mail. I never received any communication from Ms. *******. I have had many customer service issues, billing issues, class re**stration (enrollment/unenrollment) issues, grading issues, personnel advisor issues with Post U going back to 2012. There seems to be confusion among Post U personnel that customer service does not apply, fixing issues does not apply, accepting responsibilty for their actions does not apply, passing the buck to someone else does apply.

Desired Settlement: Post University is a good learning institition, however, Post U needs to do some serious house cleaning. Post U students deserve better customer service than they receive as of current. I know I am not just speaking for myself. I have addressed my many issues past and present with The Dean, The President, and many of the many advisors at Post U. Nothing ever seems to get addressed until I make a huge issue out of whatever is the issue at the time. I want my account fixed and I do not want any further issues from Post U regarding any further/other issues. I am currently three classes from finishing my BA and I do not like drama.

Business Response: *********, we understand your frustration with your ** benefits and getting your tuition paid at Post University. After further review of your complaint and the events that have occurred, we understand you have been in contact with several employees. Issues arose while speaking to these employees and your situation was immediately escalated to management for resolution after which time you have been in close
and constant contact with our VA Certifying Official and the Director of the Office of Student Finance, OEI at Post University who worked to provide guidance for the resolution of your missing requirements with the Department of ******** *******.

As explained, you needed to contact the VA office due to the change in your eligibility status to provide the necessary information for the approval of your benefit under the new status.  It is our understanding that the request was sent directly to you from the Department of ******** ******* in March and Post University was not directly made aware of this issue at the time by either party.  This correspondence was not sent to the University and we did not become aware that your benefit, which had previously been approved without issue, would be denied due to your needing to provide the VA with additional information as they had requested.  We were happy to assist you in determining the issue and advising on the resolution.  We understand that you have now contacted the Department of ******** ******* and provided the necessary information for approval of your benefit.  With this information, we have been able to confirm with them that the issue has been resolved and the University will be receiving your payment shortly to settle your account.


Consumer Response:  
Complaint: ********

I am rejecting this response because:  Post University staff blocked my access to higher management with hang ups and not listening to my issues.  I addressed the issue of eligibility with Post University staff in February 2015.  At no time did Post University change my status for eligibility for the ** Bill.  Post University was still actively trying to collect Tuition Assistance the whole time.  I brought the issue of Tuition Assistance and my no longer using/eligible up again and again. The response I received from Post University staff/personnel is typical of all the reponses I have ever received from Post University.   This response proves my point about a breakdown in communication among Post University personnel with each other and not ever accepting any responsibility for their role in any issues that occur.  This is the treatment or lack of treatment I have received from Post University since I first enrolled there in 2012.  My complaint stands as written and it is way overdue as well... 

Sincerely,

********* *********

Business Response: ********, again I am sorry for the way you feel Post University's staff has treated you in resolving this issue.  Your complaint does not go unnoticed, helping students from the beginning of enrollment until the day they graduate is a priority for our staff and University. After speaking with the Director of Student Finances it looks like your issue was resolved. It seems that our staff had been working closely with you in order to ensure that your status as a service member was changed with the VA and you were able to receive your tuition benefits. If your issue was not resolved, I urge you to contact the Director of Student Finances who you have been previously been working with.




Consumer Response:  
Complaint: ********

I am rejecting this response because:  My issues with Post are three years old now.  Post U has always passed the buck with my complaints just as they are attempting to do now.  

Sincerely,

********* *********

6/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I signed up for classes for 2014-2015 semester, and I was mislead, I fell behind in classes and I wanted to opt out so I wouldn't fail.. and my advisor said sure no problem he would take care of it. Now they are telling me I never sent in my transcript or did a promissory note which I did I wen to the ***** ** ********* 4 times and emailed the ***** to mail my transcript and mail not fax them to the university. I had got conformation that they was sent out and they was received and spoke to maryelis and she said she got them and would give them to my advisor **** ********.. i actually spoke to this man a total of 2 times he said that they system was always updating and it could have been lost and to send the transcripts again which I did and he would say I will get back to you and never would 2 weeks I called no answer nothing... all they want is money never really helped me with nothing this has been the worst experience ever I never had this problem.

Desired Settlement: I would like them to waiver the payment they always gave me the run around and it was the worst

Business Response: ******, I have reviewed your complaint and unfortunately we cannot refund your money. We are happy to continue working with you in order to matriculate into the University and if you qualify receive financial aid to help with cost. We want all of our students to have a positive experience and I understand and apologize that this has been a frustrating process for you. As stated in previous correspondence, you must have an official transcript submitted by mail and no other forms of delivery can be accepted.
 
I see that you did contact your advisor in order to withdraw from classes, but this was over a month after your courses had started. If you read the withdraw policy, in Post University’s Catalog, in order to receive
100% of your funds back you are required to drop courses by Friday 5 p.m. EST, prior to the beginning of classes. If you wish to continue the enrollment process, both your Academic Success Counselor and Admissions Counselor are aware you may reach out to them and are ready to assist you.

 

5/19/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Hi, I am ********* **** a student of Post University Online. Approximately 4/14 - 4/15 I received a notice that refunds were being distributed to the students. I called for info about my refund to find out they needed school transcripts from my high school. They've explained to me that I could not get my refund until Transcripts have been received which I can understand. Which with my previous online school I did not get denied my refund money, but this school has not submitted for my refund nor did this school inform me during the whole time they were still waiting for my transcripts. I've explained to Post University that there was a fire at this school that destroyed a lot of the school records. I've called the high school from which I graduated from and asked if they can please get those transcripts to the school (Post University) and this took several attempts to do. The school has received transcripts but has claimed they did not get all of them and still refuse to honor my refund. During my last conversation with the school (Post University) they frustrated me so bad and also finding out they're on the list of scams I said I quit and I will transfer to another school just to get a letter from the president of the school sending me a threatening e-mail talking about policy that if I do not continue schooling I will not receive and also if I get a F I will not receive it. I would like for this school to honor paying out my refund like that say they would....

Desired Settlement: I would like to get my refund as during my school I do have bills that need to be paid or i can not continue school.

Business Response: *********, I understand your frustration and hopefully can provide some clarity regarding your current situation. After reviewing your issue with the University, I regret to inform you that we cannot pay you your requested refund. On or around April 14th, you stated that you received notice that your refund was being distributed to students. I apologize for the misunderstanding, what you received was an award letter that explained the amount that would be awarded to you, not that your award was being distributed. It also explained that in order for the money to be disbursed, you would need to submit an official transcript. This is a University policy, not only in order to receive financial aid, but to matriculate as a student. We did receive transcripts from your high school, but they do not indicate a graduation date. In addition to receiving your transcripts, we did call your listed high school.  After
speaking with a member of your listed high school, they also stated you did not graduate. If this information is incorrect, or you can provide different documentation which states you have your GED, we would be happy to work with you in order for you to continue taking courses at Post University and receiving your requested financial aid.

5/11/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This school received financial aid for my mod 4 class which I informed my advisors weeks before that I was in the hospital and had no idea when I was going to able to come home so when I called them to with Drop the class I was told I would had to forfeit my monies because I did so after classes were start when I told them on 1/21/15 I wanted to drop my class and again 1/23/15 they still didn't drop that class until 3/19/14 it's unfair

Desired Settlement: i would like for your school to drop the charges and return my funds

Business Response: ********, we are glad to hear you are doing better. Unfortunately, in order to resolve your balance with the University, both your Tuition Planner and Academic Advisor explained to you that you must submit a
Petition.  The initial Petition you submitted was denied because you did not verify the additional evidence submitted.

Prior to MOD 4, 2/17/15, you did notify the University you were in the hospital and wished to drop your courses.  The next day you e-mailed your Academic Advisor stating you did not want to drop your classes. After MOD 4 started, you spoke with the University notifying them of your situation and that you would not be able to continue with your courses. The Tuition Planner you spoke with outlined how to properly file a Petition to reverse your charges.  Your Academic Advisor followed up with you, through an email a week later and reattached a Petition, explaining that you must file the paperwork in order to have the MOD 4 charges removed.  Finally, an email was sent to you explaining that your Petition would likely be denied due to submitted evidence not being on official letter head from the physician or medical representative providing the statement regarding your circumstances.  Supporting documentation will be deemed official if it contains the signatory’s title, National Provider Identifier or other Identifier, and/or is issued on the
physician’s official medical stationary. 

If you can provide the following documentation it is likely the Petition Committee will be able to properly address your request: (1) Petition, and (2) verification of the dates of hospitalization, which must be
on official letterhead.  Please call your Academic Advisor or Tuition Planner who will be able to walk through the required details with you in order to fill out the Petition correctly.

 

Consumer Response:  
Complaint: ********

I am rejecting this response because: I never got an email phone call or anything from anyone this school is a scam and I am suing end of story 

Sincerely,

******** ******

4/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I'm disabled and have been trying to complete a degree online since 2010. I have had several issues with various schools, one of which is being sued by several organizations: The Art Institute of ********** Online. The recurring issues seems to be that schools reel you in, then leave you stranded after a period of time owing money without a degree. This time it's Post University Online. I only had an issues with one class due to software, then was fine for several classes. Recently, the school sent me a $5000 check which I in turn sent to ******, requesting they remit me $1700 over the phone. They said that this would not be a problem, but was never able to have them send me the money. Now, Post University is stating that I owe them $1710. ******* ***** stated several weeks ago that she could get the money from ***** without an issue. Just a few days ago, she stated that everything was ok, but today states that I now owe the school $1710 and will not be able to enroll into classes until it's paid. It's almost a if someone from a previous school is following me, making sure I can't graduate, owing the Federal government money, either that or the ********* ************** making sure I can't get anywhere. I was a high school honor student. Something is wrong with the ***** and ****** process in addition to the schools they service. They are making sure that people owe them money and can't obtain a degree.

Desired Settlement: I would like my money from ****** that was sent to them out of $5000 so that I can pay the $1710 owed Post University for classes. I requested $1700 be returned to myself for school supplies which ****** has avoided. Post University should also be to blame as they sent me the $5000 check which should have been applied to my tuition balance. This is the school and ******** fault as ****** has the money. I am unemployed on disability and feel as though these schools are taking advantage of disabled persons. I have already applied for a disability discharge of my loans but would rather complete school. These organizations are making people think they can obtain their college degrees, while all along they should be guilty of fraud.

Business Response: ******** we have carefully reviewed and considered your complaint. Unfortunately, we have concluded that we are unable to refund you the money at this time. Based on the time line you provided and after speaking with University employees, we see that you registered and enrolled with an Admissions Counselor for 2 classes in Module 6, and then spoke with an Academic Success Counselor and Tuition Planner about your financial aid. The Academic Success Counselor and Tuition Planner you worked with informed you that in order for your financial aid to cover the cost of your education you would only be able to enroll in 1 class per module.

After you were provided this information, you remained in 2 classes for Module 6. You became over-enrolled when you did not drop a class from Module 6 and enrolled in another class for Module 1. We believe that the confusion was moving forward from Module 6 you were under the impression you could take 1 class per module. that  After speaking with both the Tuition Planner and Academic Counselor, they did confirm saying that you had to be enrolled in one class per module, including Module 6.

In order to help you figure out your financial situation, in May 2015, a Tuition Planner reached out to you multiple times through e-mail, first explaining your award letter and second addressing additional cost
incurred and how to cover that amount through a Parent Plus Loan.  Both times, you did not respond to your Tuition Planner.

Although you are currently withdrawn from the University, there are still ways you can work towards repaying your balance. If you would like to get in contact with a Tuition Planner or the Financial Aid Office we would be happy to assist you in figuring out a repayment plan that best meets your financial situation and work towards fixing your outstanding balance.

 

3/31/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: When I originally signed up at Post University in 2014, I spoke with ******* ******* to start with. She was my contact point to let me know what Post University was about, as well as the type of courses I could take to get my degree. I was excited, as they had my program, as well as other things I wanted in a school. ******* asked if I wanted to talk to a financial advisor, so I could talk about financial aid, and how much I would owe out of pocket. I said yes, and I was transferred over to ******** ****. After talking with ********, I was told that I would owe no more than 200 dollars of out of pocket expenses, and I was ok with that. I wouldn’t have to pay it until later, when financial aid ran out. I was transferred back over to *******. I had gone over the course catalog, to figure out which classes I would take, and ******* signed me up for my first two classes. I was signed up for two classes in module six, and I was then told to take one class in module one, and one class in module two, and my financial aid would cover all the expenses. My financial aid only covered four classes within four modules. I figured they wouldn’t deceive me about that information, so I proceeded with my schooling. I finished my four classes, and was going to take module three off, when I received an email from my academic advisor ***** ********. The email asked me to contact him back, so I could sign up for my module three class. As I had discussed with *****, and ******** previously, I wouldn’t be taking a module three class, as I had already used up all the financial aid I had been allotted. At this point in time, I no longer had ******** **** as a financial advisor. I had gotten an email stating that ***** ***** would be my new financial advisor. ***** advised me to contact *****, and so I did. After talking to *****, and then talking to ***** again, we were all in agreement that taking another class was out of the question, as financial aid had already covered all the classes it was going to cover. I was only permitted to take four classes, and I had taken four classes. I did ask both ***** and ***** repeatedly, if not taking a class for the current module would affect my financial aid in any way. They both continuously told me no, it would not affect financial aid, and that I would be fine. At the end of the phone call between the three of us, we all agreed that I should not take the module three class, as my financial aid would not cover it. I was ok with that, and planned to take my next class in module four. Not too long later, I received an email from a woman named ******* ******, stating that I owed Post University 3421 dollars, and that I needed to contact my advisor. I was thoroughly confused, and I called *****. ***** was unable to answer my questions, and advised me to call *****, which I did. I talked to ***** for a few moments, explained what was going on, and he promised to get back to me. Which he did, a little over an hour later. What he explained to me, left me dumfounded. Because I had not taken a class in module three, I was unable to use financial aid for that part of my tuition cost. I then proceeded to ask *****, why he hadn’t explained that to me when I had asked him earlier. He said that if I had taken the time to read my financial aid award letter, I would have understood what was going on. And I get that, I do. But as I continuously asked my counselors about my financial aid, and if I would be affected, I was told no, by ********, by *****, by *****. I attempted to ask ***** again why he hadn’t explained this to me. He replied by scolding me. I asked him the question the third time, at which point the scolding turned into outright yelling. I did not appreciate this, and I don’t know who would. These two counselors were given to me, so I had someone to talk to and trust while I attended Post University. These two people misled me about my financial aid status. And the person who would have known what was going on, ******** ****, was transferred out of my school career with no explanation. After asking ***** why he had given me the wrong information again, and his continued shouts, I told him I was done speaking to him, and that I would like to talk to ***** ******** again. ***** said fine, and transferred me over. I was on hold for ten minutes, before I just hung up the phone, and called ***** myself. He answered on the first ring, letting me know that ***** hadn’t actually transferred me. I then asked ***** about the information ***** had given me, and ***** just didn’t know about it. He had no knowledge of my financial aid. This man, was in charge of guiding my school career, and in charge of giving me information on my financial aid, and he didn’t have knowledge of it. For months, I had been given the wrong information by four separate people. And when I tried to question it, I was met with someone who chose to yell at me, or someone who didn’t know what was going on. I was given information about a petition for the school. And I could petition the costs and cause, to try to get it straightened out. I was being charged 3400 dollars, because I had been given the wrong information time and time again. ***** advised me to fill out this petition, as he was sure it would be overturned, because of the errors and misinformation that was given to me by my counselors. The petition was reviewed Monday march 2nd. A few days after that, I called ***** to see if there was any word on the petition. He told me no. He hadn't received any information, but he knew it had been reviewed. He also told me that I should have received an email stating what was going on, but I never got that email. I got another email however, from someone else, saying I needed to set up a payment plan to post university, as my balance was past due. I called that number immediately, and told them I was waiting to hear back about my petition. To which I got the reply, “your petition was denied.” I was being given the wrong information again by my counselor. It is at this point in time where I decided to no longer attend Post University. I have had counselors that misled me, were wrong in giving information, were rude when on the phone. I asked to switch financial aid advisers from ***** to someone new, and was told it would be a huge hassle and that I should try to just work it out. I understand and accept the 200 dollar fee. I agree with that and I accept that. But the 3400 hundred dollar fee is absolutely outrageous. That fee would never have been incurred if I had had financial advisers that could give me the correct information It’s not fair to me as a student to be expected to pay for my financial advisers mistakes. And the petition I filled out was nothing more than a time waster, as it is judged by people at the school who listen to their advisers over the students. I am not an ATM machine for the school to take out money whenever they like. And I would like this ridiculous fee to be dropped from my account. I will pay the 205 dollars. I do not want to pay the 3400 dollars, for doing nothing more wrong than listening to the advisers given to me by the university.

Desired Settlement: The desired out come for this, would be to only have to pay the 205 dollars owed, as opposed to the 3400 dollars they claim is owed.

Business Response: After careful review and consideration of your complaint, we
have concluded that we are unable to refund you the money at this time. You
registered and enrolled with an Admissions Counselor for 2 classes in Module 6,
and then spoke with an Academic Success Counselor and Tuition Planner about
your financial aid. The Academic Success Counselor and Tuition Planner you
worked with informed you that in order for your financial aid to cover the cost
of your education you would only be able to enroll in 1 class per module. After
you were provided this information, you remained in 2 classes for Module 6. You
became over-enrolled when you did not drop a class from Module 6 and enrolled
in another class for Module 1. As stated by your Tuition Planner and Academic
Counselor, you had to be enrolled in one class per module.

 In May 2015, a Tuition Planner reached out to you multiple
times through e-mail, first explaining your award letter and second addressing
additional cost incurred and how to cover that amount through a Parent Plus
Loan.  Both times, you did not respond to your Tuition Planner.

 Although you are currently withdrawn from the University,
there are still actions you may take in order to rectify your situation. If you
would like to get in contact with a Tuition Planner or the Financial Aid Office
at this time we would be happy to assist you in figuring out a repayment plan
for your outstanding balance.


3/30/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I applied to Post back in April 2014 and was accepted into my program of choice, I was set and ready to go, but then a lot went on in my life and I called a week in advance to drop my online courses because I felt I would not be able to handle them with everything else that was going on. The guy I was talking to understood and encouraged me to stay enrolled in the classes till at least the first few days of it so I can see if I can handle it on top of everything else, I asked and was guaranteed I would not be charged anything so long as I cancelled in the first week. Well now end of febuary 2015 I get an email stating I have an outstanding balance. Obviously this took me off guard it being almost a year later from when this all happened especially after being told I would not be charged for anything. The charge turned out to be from not unenrolling in the alloted time. I emailed back and explained how I was told I would not be charged, she told me I needed proof of being told this. But I had no proof stating this since 1. I was guaranteed I would not be charged and 2. It's been almost a year. Even though I had never received a bill or notification prior to this of pending charges they threatened negative credit being reported and my account being turned over to a collection agency or possible legal action. After 3 emails back and forth she stopped replying so 2 days later I called her and after a VERY unprofessional phone call I ended up paying the $304.50 because I didn't want this to interfere with my credit score. I don't understand why I was lied to and manipulated by a transfer advisor, some one I should have been able to trust. I also don't understand why it took almost a year to be addressed. I'm disappointed that a university would conduct business as such when the purpose is to promote education for a better life.

Desired Settlement: I would like to receive a full refund of 304.50 on the basis that I was lied to. I would like them to be honest to potential students instead of lying to them to get a few extra bucks.

Business Response: ******, we have investigated your claim and have carefully reviewed the facts. At this time Post University will be unable to provide you with a refund.

On May 7, 2014, the institutional representative you spoke with noted in our CRM system that you did withdraw from class. The class started on April 28th, and there is no indication of prior conversations regarding your attempt to withdraw. Based on Post University’s refund policy you do not meet the requirements for a complete refund.  If you can provide additional evidence regarding conversations between you and the institutional representative you spoke with, please submit this to the University and we would be happy to look into the claim further.

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Well I'm glad everyone made their commission off me. This is ridiculous why would I have stayed enrolled if I was going to be charged? I was lied to but since they work off commission it makes sense as to why the guy I talked to would tell me that. From other complInts on here you guys obviously do this a lot.  Thanks for ruining the college experience for me and stealing money from prospective students.

Sincerely,

****** *******

Business Response: ******,  at Post University we would never want to ruin yours or anyone’s college experience. We dounderstand your frustration, but we had to base the amount of your refund on the University Refund Policy. If you have any documentation showing that you spoke with someone previously to starting your course, we will be able to work with you in finding a solution. I also want to personally assure you that at Post we do not pay any of our employee's commission for enrolling students into the University. We only enroll students solely based off of their credentials, applications and ability to thrive in a post-secondary education.  I urge you to reach out to your Admissions Counselor or Tuition Planner if you have any questions or can provide more documentation.

 

 

2/25/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In January 2011, my son was accepted to Post University in ********** **. Due to the cost of the school, I suggested that he go to a community college and he refused. He proceeded with the application process and unfortunately-I had to complete the financial aid application based on my information. I am a single mother-STRUGGLING daily to keep a roof over my head and was not prepared at all to contribute to a college education. So he applied for and was granted very limited financial assistance, he had to apply for student loans which unfortunately still did not cover the total cost of tuition either. The financial aid department at Post, contacted me about a Parent Plus Loan. I was very very reluctant in applying for the Parent Plus Loan-because I was already in the midst of filing bankruptcy and trying to clear up my debts. I was contacted by **** ***** on 01/04/2011. She explained the loan to me and ASSURED ME THAT #1-ONCE MY SON COMPLETED SCHOOL-THE LOANS COULD BE TRANSFERRED TO HIS NAME AND HE COULD TAKE OWNERSHIP AND #2 THERE WOULD BE NO PAYMENT DUE UNTIL 6 MONTHS AFTER HE COMPLETED HIS DEGREE. I questioned it over and over again and explained that I did not have the means to be stuck with these loans and she assured me over and over again that I would not be responsible. Thinking I would be helping him initially, I agreed but still with the clear understanding that the loans could be transferred to him. On 12/9/2011, I spoke with ****** ****** at the school, and she too advised me of the same information that **** had advised me of initially. So I checked my credit report and noticed the 2 parent plus loans are on my record, after further research and checking the***** system, I learned that although repayment of the loans is deferred until November 2015, the loans have accrued interest since they were disbursed in 2011. I contacted the agency servicing the loans and was told that #1-there is no "in school status" for parent plus loans-meaning payments are due immediately after the funds are disbursed, #2-there is no such thing as transferring loans to noone elses name-the social security number at the time of application will be the person totally responsible until paid in full, #3-although the payments are deferred, I am responsible for all interest accrued on a "daily" basis. The total interest so far is $4,158.09, the principal is $15,200.00 and the total payoff as of today is $19, 358.00...that is way more than any debt I have incurred for myself in the last 25 years. I was TOTALLY misled by everything that was told to me by the financial aid department at Post.

Desired Settlement: After reviewing the documents, I have noticed that the address that was supplied to the agency for the loan IS NOT the address that I put on the applications that I submitted. I have NEVER resided in ********, ** and that is the address that was used because that is where my son was living with his friends. I dont feel I should be responsible for any portion of these loans since being told that they could be transferred to him for responsibility. I further feel that the people involved should be held accountable for providing false information for the benefit of the school. My son was a valuable asset to the football team and they used that to do all they could to get him there and keep him there. I feel they should pay off these loans directly themselves. I am not expecting a refund to me-but direct payment to ******* servicing to bring the balances to zero.

Business Response:

After a careful review of our files, we did not find any evidence that this parent was provided with incorrect information about her PLUS loan.  In addition, the master promissory note she signed accepting the loan included details on its terms and conditions.  Her lender also would have provided her with loan statements and payment instructions. If she changed her mind once the loan was issued in 2011, we could have worked with her to cancel the loan at that time.  However, given that several years have passed, there is not much we can do.  We trust this explanation fully resolves this complaint.

Consumer Response:  
Complaint: ********

I am rejecting this response because: of course since I was giving misinformation by ********* and ****** ******, it would not be documented in my sons file.  I had made it very clear to them that I did not want to sign the loan and they made it appear that there was no other option for him.  The school is saying that had I notfified them that I wanted to cancel the loan in 2011-then they could of assisted me in doing so?!  But does that mean my son would of been forced to leave the school or would they at that time have done the dependency override to allow him to file as independent.  Its funny, because after I signed the first 2 semesters and declined all after that-they approved the override for him.  It makes no sense that if I were already in debt with a student loan, that I would of signed for a plus loan for more than my student loan balance.  Furthermore, the only reason why it is years later is because I was led to believe that once he FINISHED school, the payments would be due and could be transferred to him.  Regardless of what the paperwork said, they verbally led me to believe that there were additional options not on paper.  I am usually very very thorough in getting things in writing, but because of the pressure I felt-I overlooked that request at the time.  I will just pursue with speaking with legal counsel regarding this issue. 

Sincerely,

******* ******

11/11/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I applied to post in August for the B.A in pshucology program not only did they ask for high school transcripts from 7 years ago I had to pay OUTTA pocket for books needless to say I follow the directions any way knowing the school district in my state would no longer have my transcripts I requested them however they were never received and now I am being told I am financially responbility for classes when I clearly asked to be with Drew from classes because I couldnt afford them with financial aid

Desired Settlement: I ask that they process my financial aid without my high transcripts

Business Response: After reviewing this student's file, it's clear that she understood that she needed to submit her transcripts in order to be eligible for financial aid.  We had number follow up communications with her about the need to submit her transcripts, and she indicated that she had contacted her high school. The student participated in her courses for several weeks before she indicated that she was having difficulty obtaining her transcripts.  Since the student participated in the classes in which she was enrolled, she is responsible for the tuition charges.  If she would like to submit a petition and provide additional information on why the tuition charges should be removed from her account, she is welcome to do so.  We trust this information fully resolves this complaint.

Consumer Response:  
Complaint: ********

I am rejecting this response because:neither my student advisor followed up with the high school district when I filled out the form for him to request them 

Sincerely,
******** ******
  

Business Response:

In each of our communications, we made it clear that it was the student’s responsibility to have an official copy of her transcripts sent to Post University.  We also took the added step of contacting her school district on her behalf.  The District indicated that it would take 4-8 weeks for the request to be processed, and we instructed the student to follow up with the local Board of Education to ensure the transcripts were sent to the University.  Without a copy of her transcripts, we were not able to disburse any financial aid.  Since the student participated in her courses past the ADD/DROP date, she is responsible for the tuition charges per university policy.  If she would like to submit a petition with additional documentation as to why these charges should be removed, she is welcome to do so.

10/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I receive financial aid to help pay for my education, and one of my loans say that I have a bachelor degree from post university. I call ****** ****** to have this corrected but it has not and without a job I can not pay for my education. It has been two months and only received two phone calls from *** ******, my last contact with her I was told that my case was out of her signing limit and she was passing it on to her manager.

Desired Settlement: Fix my financial aid.

Business Response: We have contacted the appropriate government agency on this student's behalf to have the necessary information corrected.  The government agency has not yet provided a timeline for making of the change, which must be done manually by someone in their offices.  We continue to follow up with both the student and the agency, and sincerely hope the issue will be resolved shortly.  

8/19/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I called to talk to them about a $14,000 + dollar debt that they said I owed and I did not take all the classes they said I did. When I called to speake to ******** ****** she told me that I was irresponisble and that I should be reasonable and take responsiblity. She hung up on me 3 seperate times. She also told me that she was marking my account as refusing to pay when I was trying to talk to her to figure out how to do this. I ask to speake to her supervisor about the matter since we were getting nowhere and she was treating me horribly. She told that he was out of town and it would do no good to talk with him and that she was marking my account as refusing to pay and sending it to the credit bureau. I told her multiple times I was not refusing but trying to talk to her about the matter. She refused to give me her supervisors phone number.

Desired Settlement: After being bullied and her refusing to work with me with my limitations I would like to see that the account balance is zeroed because of her bullying of myself and that ******** ****** loses her job. If she is talking to me like this and I was trying to work something out how is she speaking to everyone else. This is the kind of stuff that has people commiting suicide. I also want this taken off my credit statement if she has placed it on there already.

Business Response:

This student enrolled in and received grades for five classes over a two-module period, and is responsible for the charges associated with these courses.  The student also enrolled and participated in two additional classes past the ADD/DROP period in a third module, and enrolled in but did not participate in two more classes the following module.  According to university policy, she should be responsible for the charges associated with all classes in which she was enrolled past the ADD/DROP period – a total of nine courses.  However, we will remove the charges for the four courses in which she did not earn grades as a courtesy.  We ask that the student get back in contact our Office of Student Finance to make a payment arrangement to cover the balance due on the five courses in which she earned grades.  It’s also important to note that we have tried on a number of occasions to work with this student to establish a reasonable payment plan to cover the balance due, and we will continue to work with her in a professional and respectful manner and ask that she do the same.  We trust this explanation fully resolves this complaint.  

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

 Date Sent: 11/25/2014 12:00:00 AM

 
Complaint: ********

I am rejecting this response because:

post university would like me to pay a remaining balance which I have told them I am willing to do but they refuse to provide me with the ability to make online payments. When I log into my account online it says that I have a $0 balance. They told me I have to give them my account # to be able to pull money from or I have to send them a check which I do not have. I have ask multiple times for them to allow me to pay online and they keep telling me no.

Desired Settlement / Outcome

Desired Settlement:
Desired Outcome:
I would like them now since they have refused to allow me to pay my debt to write off the $7875 that they have refused to allow me to pay online as I have requested to do more than once. I have been told by ****** ******* that he is going to turn my account over to collections but that is his title *********** *********** **** ****.

 

Sincerely,

***** *******

Business Response: Although we understand that this student would like to make payments through her online student account, the ability to pay online is provided to currently enrolled students only.  Since this student is not currently enrolled, she no longer has access to an online student account.  As we have explained to her, she is welcome to make payments on her account by credit card, check or money order.  We have held off on sending her account to an outside collections agency as we prefer to try and resolve account issues directly with students whenever possible.  We encourage the student to follow up with our student accounts office as quickly as possible to make arrangements to pay her outstanding balance.

7/18/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am filing a complaint because I was not given all the information I should have been given, I was hurried to fill stuff out and felt like I was rushed by ***** *******. She told me fill out paperwork so we can get you in asap for the June 23rd class and if you don't want that we can always change it to August later. So I did and put on my registration form I want to start August because June was way too soon and I needed time to do some research. Then when I found out she started me June 23rd I wasn't to happy. She said I was with the orientation class which I was fine with only because I thought it was a free class like other schools give and if I didn't do the work it wouldn't matter it was free. Then I found out that the orientation class was a paid class after I was already enrolled and did one little work assignment thing on the blackboard to check it out. ***** told me it would take 3 and a half years to get my bachelor's degree and I showed her the site****************************************************where I saw it would take 18 months. That's why I chose this school and that is false advertisement to future students. Then I saw it would take a lot of money that I don't have to pursue this so I decided I wanted out. ***** says there would be $150 fee for dropping class. I should not have to pay because I was not given all the information and I am a new student that doesn't know the ropes. After going threw this mess I'm not sure if I will ever want to deal with another college again and that's very disappointing. I've called like 3 different people and they never want to answer their phones and they don't want to answer my emails back either. I've been waiting for ***** ******* email back for like a week now. There's some major miscommunication going on with that school as well. Then ***** ***** says for first week its only 150 and after that its 1710. ***** never told me if I didn't pay by a certain time it would cost more. I am hugely disappointed with this school and frustrated.

Desired Settlement: I would like for all fees to be waived matter what they may be for and to let me out of this horrible school please. I told ***** I would pay the 150 but only because her supervisor is taking to long to give her answer back about waiving it and I can't wait anymore. But if I end up paying any kind of money then I would like a refund back please.

Business Response: This student enrolled in, and was correctly charged for, the course in question.  However, based on her apparent misunderstanding of the nature of the orientation course, we will remove the charges from her account as a one-time courtesy.  

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

6/9/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I enrolled in Post University (ONLINE) so long ago that I don't even remember when it was. It was more than a year and a half ago, for sure. I was put into a class which I explored but did not participate in. I determined that I did not like the set-up of the online environment and that it would not be conducive to my learning style. I opted to withdraw and return to the University of *******. Upon withdrawal I was told by my enrollment advisor that there was "usually" a withdrawal fee of $300, but that she would waive it since I had not participated in class or submitted any assignments and I had been there such a short time. Just recently I began getting collections calls and e-mails from a Ms. ***** ******** (v*****************) regarding my "unpaid debt" of $300. First of all, this is the first contact I have had with them since I enrolled which, like I said, was over a year and a half ago AT LEAST. If I had a debt I would think that someone would have contacted me to let me know long before this. I received no bills in the mail at any time, no acknowledgement of my withdrawal outside of my phone conversation with my enrollment advisor, nothing. I did not pull this understanding of the fee being waived out of thin air and I don't appreciate basically being called a liar because THEIR STAFF did not document the contact appropriately.

Desired Settlement: I want the $300 fee to be waived and I want their repeated email and telephone harrassment to cease completely. I want to hear nothing from them except to say, "the fee has been appropriately waived AS WAS DISCUSSED PREVIOUSLY, have a nice day." I will not pay what I do not owe.

Business Response: This student was charged the fees in accordance with our clearly stated university policy on dropping classes.  However, as a one-time courtesy we have removed the charges from her account.  We trust this fully resolves this issue.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much.

Sincerely,

***** *************

5/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been in the graduation program at Post University, I have been in this program for the past three years and I now that I am at the point of getting ready for graduation I have a mentor that had been assigned to me that provides me with incorrect information with my assignments resulting in unsatisfactory grades. There is little to no information on how to complete this assignment or what these mentors are looking for and yet they grade and give there critical comments. Now there are trying to prevent me from graduation by claiming I did not respond to an e mail from the Dean and have been in violation of some "civility code" all I tried to do was get the help I needed from the incompetent instructors at this university. The feedback received from the mentor was very vague and unsatisfactory and I feel I should not be penalized for it.

Desired Settlement: The desired settlement I want is for my dispute to be reviewed and my grades changed immediately. I also want to be graduating on May 10th and I do not want this school to prevent me from finally graduating.

Business Response:

We have been working closely with this student to address her concerns, while also adhering to the University’s policies and procedures. Unfortunately, until recently this student has repeatedly violated our civility code, despite a number of requests from the University Provost and other members of our faculty and staff to change her behavior. She also has not met the graduation standards for the MBA program. Thus, she will not be able to graduate in May.  We have asked the student to submit a formal appeal by May 15th explaining how she will meet the standards required for graduation from the MBA program and why she should be granted special dispensation to retake her capstone course.  Until the appeal has been filed, and the student has demonstrated her commitment to abiding by the University’s Civility Code, there is not much more we can do. We trust this explanation fully resolves this complaint.

3/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I made an inquiry to apply to this school to get the proper papers for to enroll, the paper work was not processed in time for me to enter the class, nor to purchase a book, on contact with the professor, who informed me that the class was already in process and the testing was in the second to third stage, at that point she recognized that there was some problem with blackboard where information and students work was been lost, so at that point I informed the professor that perhaps when there is some solution I would become fully enrolled, so the professor let me know that in the future blackboard should get better, also on the blog there was a post that work was being done to correct blackboard, and in the future this problem should be resolved, other students lost their work also, but the professor did apologize for the trouble. So I deceided to wait and enroll at another time, because blackboard was new to me. I never took the course there fore I have no grade which they insist that I failed a course I didn't take.Thank You******* *********

Desired Settlement: I would like settlement of this situation to have it resolved, and enroll in another school, the continued misinformation trying to collect a debt which is not owed,this is not a school where They Hold true to their word. This situation was a major problem that upset not only myself also other students who was on my email looking for the class, and their work. The professor was apologizing for this situation, and hoped that in the near future there would be resolution and blackboard would run

Business Response:

We regret that this student is unhappy, but she did not provide any specific documentation in her petition to warrant the removal of the charges from her account.  In reviewing her account, the only record we have of her experiencing difficulty submitting an assignment was in the last couple of weeks of the course; we have no evidence that she requested an incomplete or extension.  The paperwork to which she refers was to be provided by her, and thus any delay was on her part.  We also have no record of her ordering her book through the online bookstore, and we can’t be responsible for delays that may have resulted from an order placed with an outside vendor.  In accordance with university policy, she is responsible for the charges for the course she took in 2011.  We trust this information fully resolves this complaint.

3/4/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was informed by the advisor that in order for me to be accepted by this school, I'll have to take a class that is non-creditable and that I won't be charged due to the fact I would have to be accepted. I took the class. Once I finished the class I was told that I had to type a paper on why I should be accepted into the school which I did provide. I was told at this point that I was accepted but I honestly didn't like and wasn't comfortable with the online classes and how the curriculum was arranged. I was told I had to be in school with them for a year before I receive financial aid and also that I won't qualify due to his many classes I would be taking. I informed the teacher and school that I will not be attending and that I might attend next semester. I get a call from a really rude person from their collection department in the school and she said I would have to pay this money because my instructor signed me up for these classes so I'll be charged for them. I never authorized anyone to sign me up in any class. I'm really upset that I'm being charged $3,150 for a class that I was told was free due to getting accepted into the school. I got accepted after the class was complete & I sent the letter on why I should be accepted. I have proof of this.

Desired Settlement: I want this amount to be dismissed due to not signing up for classes, not attending, and also being told that b the 1st & only class I took fir a non creditable class because I would have to be accepted into the school and not to ever be contacted by this online school ever again.

Business Response:

The “free” course to which the student refers is a non-credit online orientation course that all new students are encouraged to complete.  She is correct in stating that there was no charge for the orientation course.  However, this student was enrolled in two credit-bearing courses.  She completed the first course in which she was enrolled (******), and received a grade and academic 3 credits.  Thus, she is responsible for the charges in the amount of $1575.   This student also was registered for a second 3-credit course (******) in the next module, and was billed accordingly.  Although we did not receive a withdrawal request per University policy, we see that she did not participate in the second course.  As a courtesy, we will remove the charges in the amount of $1575 for this second course only.  As a result, the student is now responsible for an outstanding balance of $1575 for her first course. We trust this explanation fully resolves this complaint.  

2/6/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I NEVER attended this college. The advisors chose to take it upon them selfs to place me in classes. I never recieved any information about this. Now I am receiving messages that I have been placed in collections. I wouldn't even know how to pay for something that I never used. I have been calling for two weeks trying to speak to someone and have yet to receive help. I advise that you stay far far away from this place.

Desired Settlement: I want this removed from my credit and removed from post university. I have all of the emails stating that they messed up and that I wouldn't be charged.

Business Response:

Within the first week of this student’s enrollment at the University, she contacted her ********** Counselor and asked to move her enrollment from one *** to the next ***.  Her request was granted and she signed a “New ******* **** Agreement” indicating that the $150 drop fee usually charged when a student drops a class would be waived as long as she took the same class in the next ***.  When she did not take the course in the next *** per the agreement, she was charged the $150 drop fee.  On January 17, 2014, our Office of ******* ******* contacted her about the need to cover the $150 in charges.  On January 21, 2014, she paid the $150 fee by credit card.  Since the charges have been paid and her account balance is $0, we are not sure what else she would like us to do at this point.  As explained to her on January 20, 2014 by someone in our ******** ******** office, she is welcome to file a petition that provides additional documentation as to why the charge should be refunded.  We trust that this explanation fully resolves this complaint.

2/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I took 2 classes last '***'. These classes have what they call discussion boards. It's basically busy work, requiring you to post and comment on other people's posts 5-7 times per week, and not on the same day. This is ridiculous! These classes do not provide a learning environment, they are a waste of time and are extremely over priced! ($1650 per class!!!!!) Do not expect to get any sort of tuition refund as well, they have you call in to drop the classes, while you can register for them online. I am extremely unhappy with the dealings I've had with Post University and I would not recommend this college to any student!!

Desired Settlement: I would like my money back for both ****, *** 2 that wasn't worth completing and I do not want to be charged for *** 3.

Business Response:

The discussion board component of our classes is a critical part of the learning experience, which was explained to the student when she enrolled.  Information on the discussion board requirements also is explained in the Getting Started Guide, in the new student orientation program that she was asked to complete, and in her course syllabi.  Despite the fact that the student chose to stop participating in her *** 2 classes, she is still responsible for the tuition costs.  In addition, she didn’t ask to drop her *** 3 classes until well past the ADD/DROP period.  Per University policy, which is clearly explained in the University Catalog, students are responsible for tuition costs if they drop classes past the ADD/DROP period.  This student is welcome to file a petition if she would like to provide additional documentation as to why she should not be responsible for the charges.  We trust this explanation fully resolves this complaint.  

1/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have never received service from and school, university or college I have ever been to. when it came to letting me know what I needed in order to enroll in the school, all the information I received was not fully correct. I was told many things from that financial aid would cover my one class, the one class that they told me I could enroll in to see if my financial aid would process. after calling to see if I could drop the class I was told that I would have to pay full cost for the class even though financial aid was supposed to cover everything, my admissions counselor continued to manipulate me into keeping the class after I told her I wanted to unroll from the school period. Nevertheless the problems kept going after been hung up on 8 times before then for trying to unroll, I was transferred countless times before I got someone respectful with the right information to help me unroll. what I really don't understand is why I was able to enroll after the dead line and the reason I needed to drop the class was because I didn't have the right technology for the class. IN A NUTSHELL , this school is a scam and they just want your money. horrible customer service and I don't plan on paying this school any money for this expensive school.

Desired Settlement: I Do not want to pay for the one class I signed up for. I enrolled 3 days to late for the semester any way and I don't not have the right tools and software to complete the course. I was also told that financial aid would cover my class, and it didn't and when trying to get information on how to unroll i was hung up on. when i told them i was going to report them to the BBB, i was hung up on. they don't deserve any dime i have!

Business Response:

This student signed his intent to enroll form and received his welcome letter prior to the start of the course.  Both these documents included information on the University’s ADD/DROP policy.  He also logged into his class prior to the end of the ADD/DROP period using the username and password provided in the welcome letter.  In addition, he had a conversation with his admissions counselor indicating that he was going to go to ******** *** to order the needed software; and he had a conversation with his tuition planner about his ***** and high school transcripts, so it’s clear to us that he had the information he needed to move forward.  Although we sent him a financial aid award letter, he did not sign and return it as required.  It’s also important to note that we received several phone calls from someone other than the student who yelled at our staff to the point where a supervisor was called in for assistance. Given ******* ******* regulations (*****), we were unable to provide any information about the student to this other caller.  However, we did explain the University’s ADD/DROP policy.  This student’s request to drop the class came 5 days (3 business days) after the ADDP/DROP period had ended.  Thus, the student is responsible for the charges.  He is welcome to file a petition providing additional documentation as to why these charges should be dropped.  Instructions for filing a petition can be found in the University catalog and on the website. We trust this detailed explanation fully resolves this matter.

1/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I attended Post University in 2011 for one class and I passed with a B. I am now enrolling into another school so I needed my transcript from Post. Upon receiving that transcript, I was made aware that there were six classes on my transcript instead of the one I was aware of. The other five classes had F's. I did not know about these classes but since they are on my transcript, I am unable to attend college with financial aid because I do not meet the satisfactory requirements. I have contacted Post University on more than one occasion and I was told that normally I would be able to appeal those grades but that's only up to 90 days from the end of the semester in question. Being that I was just made aware of the situation almost three years later, it's too late to appeal. I have to be in school and school starts in a week so these grades are preventing me from going this semester.

Desired Settlement: I need Post University to take those 5 classes off of my transcript so that I will meet the academic requirements for my school and if my financial aid amount was affected, I need that to be fixed as well.

Business Response:

After reviewing our records, we have confirmed that this student enrolled and participated multiple times in each of the six classes that appear on her University transcript. Thus, her University transcript reflects her performance during the time she was enrolled at Post University.  In addition, this student was notified back in 2011 that she was put on probation and then dismissed for failing to meet satisfactory progress standards.  She is welcome to file an appeal, but given the length of time that has passed and the fact that she not only enrolled in, but repeatedly participated in her courses, it is unlikely that her petition would be approved at this time.  We trust this response fully resolves this complaint.

1/17/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I enrolled in Post University on 08/2012 and since then I have had nothing but problems that were seem to be resolved but actually were not. When I enrolled they asked for my transcript in which I requested for it to be sent to them 3 times, all the while post allowed me to enroll in school and take the classes. I took like 2-3 Mods of classes to later find out that they did not receive my transcript and I was never contacted about it until April, when I tried to register for classes again only to find out that I had a balance that I was not even aware of, when I questioned my academic advisor at the time she reffered to speak to ****** from financial aid office, he then told me that the balance was for the previous mods that I had taken because my financial aid had not been submitted and technically I was paying out of pocket because my transcript was not received, at the time of the incidident post had my transcript and I was told by ****** that the balance would be taken care of and I was allowed to continue as a student. Every month since then I checked my balance and has been at zeoro until 11/18/13 when all of a sudden I was getting a refund and all of a sudden there appears a balance of $3150 charging me for the first or second MOD that was suppose to be taken care of back in April of 2013. I check the blanace 2 weeks later and saw that it went down to $1950.00 so I made a payment of $1579 which supposedly left a balance of $350 and so now I checked the balance again and it shows a credit of $2,000 and change when I tried to get my transcript I was told that I had an over due balance of $1,500 and when asked why the balances keep changing I could not get a straight answer.

Desired Settlement: I don't care about getting a refund, I just want the balance to be cleared. I should not have a balance.

Business Response:

This student does not currently have a balance due Post University.  It’s important to note that a student’s enrollment status and the time at which financial aid is disbursed both have an impact on a student’s account balance.  This student’s account balance fluctuated based on her enrollment status and eligibility for aid, in accordance with federal regulations and University policy.   A member of our Office of Student Finance has left this student a voicemail to let her know that he is happy to answer any additional questions she may have about her account.  We trust this fully resolves this complaint.

12/9/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was recently contacted by student accounts and informed that I have over a 3,000 dollar balance for module 1 because fund were returned to my lender. This was almost 3 weeks after it was done. The problem with this is that the assistant director of student accounts ******** **** was suppose to take my file to **** specialist and have it reviewed. To my understanding this was completed because a total of 611.00 was subsequently released to me as being owed to me from module one because ******** informed me that I met my period of enrollment. The fact that I owe this balance, is not the problem. If I owe the balance, I owe the balance, the problem starts when the school has failed to respond to my numerous emails and won't set up a payment plan when this error is not my fault. If ******** would have known what she was doing and took my file to a **** specialist and they did their job, I wouldn't owe this balance. My major complaint is the fact that they are not giving me a reasonable payment plan that I can afford and my only option is to let them take my entire next disbursement check that I need to purchase my books and other essential things to continue my enrollment at Post. This is completely an unfair business practice because two people dropped the ball and didn't do their research before releasing the funds and advising. If ******** **** would have known what she was doing and the **** Specialist properly viewed my account, I wouldn't have this balance and I would've remained in classes. Unfortunately I was under the incorrect impression and thus this is no fault of my own I should be allowed to set up a payment plan, get a response from the 10 plus people I have emailed. I just want a resolution so I don't have to forfeit my entire disbursement because post universities staff FAILED to properly advised. I have emailed ******** ****'s supervisor to no avail, after I was informed that ******** **** didn't have a supervisor. I have emailed the director of financial aid to no avail.

Desired Settlement: I want a reasonable payment plan that I can afford instead of my entire next disbursement being held. All I want is a payment plan so that I can purchase my books and a new computer for school.

Business Response: The disbursement of federal financial aid funds must adhere to federal regulations.  We have been working closely with this student to explain the rules we must follow in accordance with federal Title IV regulations. 

Consumer Response:  
Complaint: *******

I am rejecting this response because: this doesn't resolve the issue that it was.

Sincerely,

******* ****

Business Response:  We don't quite understand why this student has "rejected" our response to her initial complaint.  According to our records, this issue has been fully resolved.  The student is enrolled in her courses, is receiving her aid, and has thanked us for our assistance.  

11/26/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was never informed of the billing polacies and never received statements. For over three months never received any call back from the financial advisor that I was assigned to. No one else in the whole university could help me. I still haven't heard from her. Now they want to hold me financially responsible for the two classes that I dropped this semester only because I believe this school is running a scam on collecting money fraudulently from student loans that I have to repay. I was never instructed on polacies and prociedures including my obligations.I reached out to several counslers when I was having problems in these two classes and never heard back for a week of me constantly calling. Therefore I was forced to drop the class, because no one could assist me in a timely fashion.They gave me the run around ever since I was enrolled. I am a straight A student and a military student. I waited to this point before pulling out because I had faith that they would do the right thing. Unless they are collecting your money, they take no intrest in you. They falsly advertised. Lied about my graduation date and never sent me paperwork to declare my concentration. They said that they would give me military credit on my transcript but they did not. They charged me full price even after I signed a contract for the half price military fee, and I had to wait two more months for them to straighten this out and give me a refund, after I had to refax the documents that they lost. Even is this situation no one called me to inform me of anything. I had to constantly call them for my money. These telemarketers sell you a good game and then when they hook you in-they leave you out to dry. They even made me take the classes that are nontransferable first so I basically waisted my time and money there. No one cared about helping me to get the best deal on federal aid or showed any concern on helping me achieve success in my field of study.

Desired Settlement: I will dispute my financial obligation in the dropping of these courses because the university is to blame, when they set me up to fail. Stop billing me.

Business Response: According to our records, our finance department reached out to this student 14 times between August 10 and September 18.  We encourage her to submit a petition in accordance with University policy if she would like us to further review the charges to her account. 

Consumer Response:  
Complaint: *******

I am rejecting this response because: What they're saying is not true I called the finance department I spoke to ****** ****** voicemail I make calls to my counselor left voicemail I spoke to the original admissions person left a voicemail and he said he couldn't help me ****** ****** was the only one and they never return my calls and when I did finally get in touch with them right before I filed a complaint they still didn't give me over in itemized letter explaining the charges that they took from my account. I have emails to verify these communications with no responses that I could send to you
For proof
Sincerely,

******** *********

10/24/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I contacted Post University to attend online courses for a degree in counseling. I worked with an advisor, **** *********, to get financial aid and sign up for a light class load consisting of entry courses due to the unstable situation with my health. August 24th I received a voicemail from **** ********* stating I was ready to begin classes. He did not notify me of a required book for class, or the fact that financial aid was not complete.On the first day that classes began (Monday August 26) I contacted **** ********* regarding withdrawing from class as well as what options I would have given that I'd just found out my wife was laid off. I also informed the Professor that there were problems and that I would not be able to afford going to school. At that time I was busy with handling a court case for disability (in October), my wife's high school class re-union, as well as handling a prescription for a very expensive alternative therapy (**********). I did not receive a reply to either voicemail or e-mails sent to **** ********* or any other faculty or staff members.On September 3rd I received an e-mail from **** ********* stating that I'd been dropped from all classes and that an advisor would get in touch with me. That same day an advisor called me to let me know that I would be required to pay $150.00 for each class dropped or I could credit the money to the next term but I would have to file paperwork that day as apparently it was the final day to file that paperwork. Given the loss of my wife's job as well as my health and disability issues I could not guarantee that I would be able to resume courses next term.I spoke with *******, another person assigned to me, and she said she would see what she could do given that I was rushed into class and the lack of financial resources. I attempted to contact student services at the school but the e-mail was automatically rejected so I contacted every person on the faculty list that listed their e-mail address. Ms. **** contacted me and let me know that the decision would have to be made by a committee that meets every other Thursday. I filed voicemails, e-mails, and all information regarding my case.It is now October 1st and I have just now received a response by mail stating that my request was denied. It states "Student is responsible for following add/drop policy and is responsible for administrative drop fee." The letter provides information to re-submit a petition but only by fax.In short Post University has committed fraud, does not assist student's (disability or not) in beginning classes rather than throwing them in with a complete lack of information. I will not pay money for services that were not rendered and furthermore will most definitely not be returning to Post University given how they handle their students. I have not violated any of the schools policies, and there is no mention of a $150.00 fee in any documentation found on the Post University website or document to which my signature is on.Furthermore Post University Code of Conduct Policy states that; "To outline the University's policy regarding the expectations for the conduct and treatment of those affiliated with the University including but not limited to Students, Faculty, Staff, outside vendors and other affiliates. It is the expectation that all persons and organizations directly or indirectly affiliated with the University treat each other with respect and dignity. The University is committed to promoting an environment that is supportive of each individual's right to work and/or study in an environment that is free from any form of harassment, intimidation, bullying or other unacceptable behavior."Post University's lack of communication has lead to the current situation, even after multiple attempts at contacting admissions, student advisor, or any other department has failed. I am not held responsible for a fee that was not, and is not stated in any documentation. Finally I have been treated poorly, and without any respect or dignity in resolving such a simple problem.

Desired Settlement: Given the amount of time and paperwork involved in a mistake by Post University as well as the lack of respect or dignity from staff or faculty members I request financial re-imbursement. I leave it to the school to decide exactly in what form (ie, gift-card, book, or other). I've attempted to be as polite as possible however I did notify them that if the problem was not resolved I would be contacting the Better Business Bureau.

Business Response: This student's petition was brought to the CFO's office for appeal.  After reviewing the student's file, the CFO has reversed the initial petition decision.  As a result, the withdrawal fees will be removed from this student's account.  We trust this action fully resolves the issue.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

9/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This University claims that I owe an outstanding balance of $1,575for modules I did not go through in 2012. I repeatedly told them I waslooking for a job online, not going to school. I'm not able to pay.I have a mental disability and live on a fixed income. I do not needthe stress of going through this. I can't pay and I think that this is causing undue stress in my life. I take anti-anxiety medicine and getirritated at these letters from Post University demanding I pay forclasses I didn't go through. I would like for the letters to stopbeing sent to me

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for this to be over and done with. No letters fromPost University ever again. No phone calls from collections departments or anything negative in my credit report.

Business Response: This student spoke with his Student Success Coach on July 25, 2013.  At that time and and in accordance with stated University policy , he was asked to submit a petition with any pertinent documentation requesting that the charges be removed from his account.  We have not yet received a petition from this student.  As soon as we do, we will review and respond to it promptly.  The petition form can be found at ***********************************************.

9/25/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have made complaints about the confusion on coursework. I have disability papers on file that I did not receive any correspondence on . I am currently in a course where i could not see my initial grades until today and they are 59's because the discussion rubric changed -- in only my second course in this program. I followed the rubric the way it is directed according to official rubric on file within the course - I did what was required for 100% grade on rubic listed on the courses page I just started. However, it has been explained to me that it does not matter and the grade of 59 for excellent work done over 5 different days - taking hours and hours of time - would result in f's -- and was told it had nothing to do with my actual work- this is not ethical and I don't know how a Ethics class can stand by and allow this to happen to the majority of students in 1 class.I have taken steps to resolve issues and I am ignored because everyone stands behind Post but no one is an advocate for the student. I should not be charged for this class and it is only the second week. I was told they will charge me the full amount for the entire course which is over $1500.00 However, if I am charged.. I will surely express my distrust in Post university. I was mistreated by adviser ******* ****. He accused me of fighting with my prior professor, which I never did and he was argumentative. He never gave me information on how to contact disability dept and he told me to withdrawal from my prior class without being my advocate or helping me. Grades should reflect integrity and I was not granted the disability claim from my case manager at **** ***** ******* ******... that I be called to get proper guidance on coursework due. I believe 100% that the school wants to confuse students and get money even if they withdrawal because of improper treatment. Product_Or_Service: courses at an online school

Desired Settlement: DesiredSettlementID: Refund I want the money refunded for the 2 courses I took and I think it should go back to financial aid. They are charging the government money too. I will struggle to pay back for the courses because it will take me longer to get my degree.

Business Response: After a careful review of this student's complaint, we have determined that the Discussion Board requirements were clearly defined and communicated with all students in this course, and that the professor highlighted the changes in her communication with students.  Although the student acknowledges that she accessed those materials, she did not fully follow the guidelines and thus did not receive full credit for the assignment in the first week of class.  In addition, each professor has office hours where students can seek additional guidance if they have questions about any course requirements.  Since the student did not withdraw from the course before the stated ADD/DROP period, she is responsible for the tuition.  She is welcome to file a petition and provide supporting documentation if she would like us to take another look at her records.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Post University, Inc.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
Fusion Chart
Fusion Chart