Business ProfileforAmerican Institute For Foreign Study, Inc.

I was a student in AIFS Fall 2023 ***** Study Abroad program. One requirement was to purchase trip cancelation insurance, it was not mandated in anyway that we must purchase their trip cancelation insurance. Our flight was canceled and we were instructed to file a claim with our insurance and if I we needed help to contact Karen W****** who was out AIFS point of contact. I did file a claim, however my insurance requires a written verification of cancelation, proof of ticket purchase from the airline, and full-trip itinerary. I reached out to Karen W******, but she felt no need for me to have that information and essentially "ghosted" me. I also contacted AIFS and they are also ignoring me and have not contacted me (all emails between AIFS, Karen W****** and myself are attached). I thoroughly read the terms and conditions, as well as the contract before signing. Nothing I signed started that they would not provide documentation for things we orchard through them. I am also being audited and proof of ticket purchase from airline was something requested. Should I tell the *** that they just have to accept AIFS' receipt and I can't do anything because the feel no need fit me to have that information? The three documents aren't an unreasonable request, in my opinion. I see no logical reason for AIFS to be so difficult in this matter. I'm not requesting money, I'm not requesting other students information either. I'm only asking for information that would pertain to me. It feels as if they're retaliating against me for not purchasing their insurance or trying to hide something.