This business is not BBB accredited.
MJT Enterprises, LLC
View Additional Phone Numbers 362 Industrial Park Rd Unit 2, Middletown, CT 06457
BBB Business Reviews may not be reproduced for sales or promotional purposes.
MJT Enterprises, LLC offers home improvements, specializing in roofing, siding, windows, doors and gutters.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for MJT Enterprises, LLC include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael J. Turner, Owner Ms. Maria Turner, General Manager
Roofing Contractors Siding Contractors Construction & Remodeling Services Remodeling Services Windows - Installation & Service Doors - Installation Windows & Doors - Installation & Service Windows - Repairing Building Construction Consultants Contractors - General Contractor - Remodel & Repair Doors - Repair Gutters & Downspouts Home Improvements Roofing Contractors (NAICS: 238160)
THIS LOCATION IS NOT BBB ACCREDITED
362 Industrial Park Rd Unit 2
Middletown, CT 06457 (866) 346-1689 (800) 896-4116 (877) 360-5044 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (866) 346-1689(Phone)
- (800) 896-4116(Phone)
- (877) 360-5044(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We contracted with this company for a new roof in August 2014. The work was completed and we thought all was well. Then in November 2014, we receive communication from a law firm that a mechanic's lien was placed against our home due to the failure of MJT Enterprises to pay for the materials delivered to our home for the roof project. To date, we've been unable to resolve this situation after several calls to the owner of MJT Enterprises and his attorney. The public needs to be warned of the certainly unethical and perhaps illegal practices of this roofing contractor. A complaint was also filed with the ** ********** ** ******** **********.
Desired Settlement: Removal of the mechanic's lien against our home.
Problems with Product/Service
Read Complaint Details
Complaint: MJT Enterprises installed gutters in our condos, but failed to do a decent job. I am trying to contact them for four (4) weeks to do a repair/fixing, but did not even had a phone call back. Because of the incomplete job that MJT did, the gutters are not connected to the house and the leaks are ruining our deck and the furniture on it. Needless to say, we can't enjoy the deck, because of the gutters can come down any times. Here are the words from MJT Enterprises website, that I consider as false advertising."Workmanship WarrantyWe've worked with numerous residential customers throughout the Connecticut and New England area. We've successfully completed hundreds of home improvement projects. And every project has been delivered on time, on budget, and with the award-winning MJT Exteriors' standard of excellence. We also lead the industry in customer service, and have been recognized for our work and dedication."
Desired Settlement: I would like MJT fix the problem, while I am home.
Business Response: We at MJT Enterprises apologize for the frustration **** ******** has experienced over they gutter situation. We did however try to contact the client on several occasions to set up a time to complete the repair while she was home as requested. The situation became a bit of "phone tag". We eventually were able to connect and have since made all the necessary repairs to the gutters. Again we apologize for any inconvenience this may have caused our client. Thank you.
The business did not call me and the mentioned "phone tag" is a lie. I was calling to the business 2-3 times daily and finally they fixed the problem. Thank you BBB for the help.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.