BBB Accredited Business since
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Globe Equipment Company offers restaurant, catering and kitchen equipment and supplies.
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A BBB Accredited Business since
BBB has determined that Globe Equipment Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Globe Equipment Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jay Ringelheim, President Mr. Brian Ringelheim, VP
Restaurant Equipment & Supplies Service Establishment Equipment and Supplies Merchant Wholesalers (NAICS: 423850)
Products & Services
Globe Equipment Company offers the following product(s): Blenders, Char Broilers, Freezers, Griddles, Mixers, Ovens, Prep Tables, Refrigerators, Sandwich Units, Sinks, Slicers, Stoves, Tables
Method(s) of PaymentCash, Check, Visa, MasterCard, American Express, Discover, ACH, Wire Transfer
Refund and Exchange PolicyWe accept refunds 30 days after purchase as long as the items are new, and unused. All equipment must be in it's original packaging with valid serial numbers. For any non-stock or special order item, restocking fees may apply.
Products & Services
We are a family owned and operated business specializing in wholesale restaurant equipment and supplies. We have a showroom open to professionals and the public, as well as an Internet site for customers not located in CT.
300 Dewey St
Bridgeport, CT 06605 (203) 367-6611 Directions
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Additional Phone Numbers
- (800) 972-4972(Phone)
Additional Email Addresses
- - Customer Service
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I purchased an item on the www.globeequipment.com site and the vendor is failing to honor the advertised price despite receiving an order confirmation and credit charge. Order # ****** Item: Bloc de Foyer Butcher Block SKU: BOO!RN-BF Price: $176.00 Qty: 1 Subtotal: $176.00 Shipping & Handling: $0.00 Grand Total: $0.00
Desired Settlement: Honor the advertised price ($176.00) and order confirmation for the transaction conducted on site.
To whom it may concern,
Sorry for the delay in response, I was traveling for the past 2 weeks and am just back in the office. My office staff made me aware of a bug we had in our system over the weekend of April 2nd. There were a group of of about 1000 products that there was a compound calculation and rounding error where were were off by around a factor of 10, so $176.00 should have been closer to $1760.00. ($1801 to be exact). Monday morning when the development team was in and could look at this the problem was rectified. For the couple of orders that did go through, we immediately credited back the customer and informed them of the error in the system with a link to the corrected pricing.
This order was placed on Sunday evening and we credited back the full amount Monday morning (Attached are the transaction receipts)
On our terms and conditions page (https://www.globeequipment.com/terms-and-conditions) we state that we are not responsible for such errors (see section "Other Terms and Conditions")
I am sorry that the customer felt that we failed to honor the order, but we did credit back the funds on Monday morning as soon as the customer service team was back in the office and found the error. I am willing to give the customer a 25% discount on this item with free shipping, but unfortunately unable to do it at the $176 price.
Any questions, please feel free to reach out to me at ************************ or via phone at ###-###-####