BBB Accredited Business since
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Casanova Remodeling Company, LLC offers home improvements, specializing in gutters, roofing, and siding.
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A BBB Accredited Business since
BBB has determined that Casanova Remodeling Company, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Casanova Remodeling Company, LLC include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Casanova Jr., Managing Member
Remodeling Services Windows - Installation & Service Handyman Services Hardwood Floor Contractors Doors - Cellar/Basement/Bilco Windows & Doors - Installation & Service Windows Fire & Water Damage Restoration Pressure Washing Pressure Washers Wall & Ceiling Texturing Garage Doors & Openers Contractors - Flooring Kitchen & Bath - Design & Remodeling Kitchen Remodeling Kitchen & Bath Design Carpenters Carpet Layers Contractors - Ceiling Basement - Contractors Basement - Finishing Drywall Contractors Floor Laying, Refinishing & Resurfacing Gutters & Downspouts Gutter Cleaning Gutter Leaf Guards Contractors - Gutters Home Improvements Home Improvements - Additions Mason Contractors Painting Contractors Painters - Commercial or Residential Deck - Repair Patio Design Deck Builder Patio, Porch & Deck Enclosures Roofing Contractors Siding Contractors Tile - Ceramic - Contractors & Dealers Basement Waterproofing Basement - Remodeling Bathroom Remodeling Residential Remodelers (NAICS: 236118)
Alternate Business NamesGutter Topper of CT Leaf Terminator of CT Magic Brush Painting
655 Main St
Plymouth, CT 06782 (860) 283-4039 (860) 283-8158 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (860) 283-4039(Phone)
- (860) 283-8158(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: They installed a sliding glass door last Fall. There was a small round piece missing. They stuffed the whole with loose insulation. I called to ask about this hole and was told the door was missing a small piece, they had ordered the piece and they would be out to install it once the piece arrived. I have spoken to them a few times since then and been promised they would be out within "one or two weeks" etc... They were in the area a few weeks ago for a home show and could have done it then. The weather has been bad and I've been more than accommodating. I covered the hole with masking tape to prevent water and snow from getting inside the door.
Desired Settlement: I want them to install the tiny, little cover over this hole. It's paid for and the time to complete this project has been excessive and totally unacceptable.
A member of the Casanova family came to my house yesterday and installed the missing piece, thereby completing the work. I also had the opportunity to speak to the owners and would like to apologize to the BBB and ask that the complaint be rescinded. The full story, as explained by Casanova, is that the manufacturer forgot to complete the order and deliver the part to Casanova. I cannot confirm this independently, but I would like to mark the complaint, first, as complete and second, as possibly due to a miscommunication. It may have been the fault of the manufacturer, not the contractor.
I will also ask Casanova to respond to the complaint to ensure it is closed properly.
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|3/12/2014||Problems with Product/Service | Complaint Details Unavailable|
|7/22/2013||Problems with Product/Service|