This Business is not BBB accredited
Fax: (203) 846-1776 .., Norwalk, CT 06854
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Palm Publishing, LLC dba Palm Kids offers the online retail sale of children's books and toys. They also publish children's books.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Palm Kids include:
- Length of time business has been operating
Factors that raised the rating for Palm Kids include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Claire Fennessey, President Mr. Dan France, CFO/Vice President Mr. David Henwood, Accounting Manager
Publishers - Book Books - New Book Publishers (NAICS: 511130)
Alternate Business NamesMMAC Holdings Music for Little People Palm Publishing, LLC Soundprints Studio Mouse Trudy Corporation
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: My wife and I just purchased a book titled ****** ***** *** *** for our granddaughter and there is an instruction to go to www.palmkids.com to download the included E-book and when we pull up the site there's nothing there. We tried numerous times but nothing. This purchase included this product and is not available. Please help us resolve this issue. Thank you,Robert Oberstein
Desired Settlement: We would like the e-book.
Business Response: We have sent the ebook to the customer several times. Each time the customers email account has been full or refused to accept the file. We also contacted the customer by phone, to no avail.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|4/18/2012||Problems with Product/Service|