Business ProfileforXerox Corporation

Worst company ever! The customer service is horrible!! I gave a 90 day notice of lease termination per our contract and could not get anyone to provide any information regarding the termination procedures. They try to trap you into an additional 90 day contract by not responding to emails and when you call they say someone will call you back (which they never did). They point fingers at Stewart (copier maintenance company) to say it is their fault that contract termination not finalized which is absolutely false! I spent WAY too much time on this calling and emailing and getting nowhere with them. No one has time for this type of run around! They also try to get you by not releasing you from your contract if you don't pay your full balance before your lease termination you are then thrown back into another 90 day contract. The final bill shows up just a few days before it is due. I sent my final payment via FedEx so as not to fall into this trap. I could not get return instructions for the copier after SO MANY calls and emails I finally received this over a week after our contract termination date and thankfully our new copier company was nice enough to hold this machine for us until we received the RA or we would not have had anywhere to store this. I will never deal with this company again as it is the worst company I have dealt with in my 20 year career as a CFO!