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This Business is not BBB accredited

Sham Shield Powerwashing, LLC

Phone: (860) 952-9160 View Additional Phone Numbers   http://www.shamshieldpowerwashing.com

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Description

Sham Shield Powerwashing, LLC offers pressure washing, as well as roof cleaning and snow removal.

BBB Accreditation

On 12/18/2013 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Sham Shield Powerwashing, LLC include:

  • Length of time business has been operating
  • Failure to respond to 5 complaints filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 7

Additional Information

top
BBB file opened: June 29, 2011 Business started: 05/16/2011 Business started locally: 05/16/2011 Business incorporated: 05/16/2011 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Zachary Grunberg, Owner
Contact Information
Principal: Mr. Zachary Grunberg, Owner
Business Category

Pressure Washers Snow Removal Service Snow Removal Service - Commercial Snow Removal Service - Roof Roof Cleaning & Stain Removal Pressure Washing

Service Area
Connecticut
Products & Services

We are a veteran-owned and operated company. We pride ourselves on professionalism and punctuality. We serve our customers with quality of work and satisfaction. We will make your house shine!

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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This company offers coupons for powerwashing services through Groupon and Living Social. BBB has recently received complaints alleging that chemicals used by the company during the powerwashing process have damaged the siding of customers' homes. These complaints are currently pending as BBB is waiting for the business’s response.