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BBB Business Review

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BBB Accredited Business since

Sunburst Plumbing & Heating, Inc.

Phone: (203) 431-0209 Fax: (203) 431-2910 View Additional Phone Numbers 703 Danbury Rd Ste 5, Ridgefield, CT 06877

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Sunburst Plumbing & Heating, Inc. we offer a variety of products and services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sunburst Plumbing & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sunburst Plumbing & Heating, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sunburst Plumbing & Heating, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 18, 1997 Business started: 08/02/1982 Business started locally: 08/02/1982 Business incorporated 11/16/1995 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity


Business Management
Mr. Thomas Gartrell, President Ms. Beth Williams, Office Manager
Contact Information
Principal: Mr. Thomas Gartrell, President
Customer Contact: Ms. Beth Williams, Office Manager
Business Category

Plumbers Plumbing - Renovation & Repair Water Heaters - Repairing Water Wells - Pumps Sales & Service Bathroom Remodeling Radiant Heating Contractor - Water Conditioning Contractors - Solar Energy Kitchen & Bath - Design & Remodeling Kitchen Remodeling Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Refund and Exchange Policy
It is our goal to provide a valued professional service. At Sunburst Plumbing & Heating we pride ourselves on being honest and fair. We want you to be satisfied with the work you have received. We will discuss the job in complete detail and answer any questions you have. We offer a 90 service guarantee on labor. Materials, parts and equipment are warranted by the manufacture.
Service Area
Ridgefield, CT and surrounding areas
Products & Services

Sunburst Plumbing & Heating,Inc. offers plumbing and heating installation, maintenance, and service. We are licensed and equipped to offer a full range of services. We have been in business for 30 years serving Ridgefield and the surrounding areas.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.