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BBB Business Review

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BBB Accredited Business since

Miller Plumbing and Heating Company

Phone: (860) 523-9966 Fax: (860) 233-1216 147 Park Rd, West Hartford, CT 06119 http://www.millerplumbing.biz


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Description

Miller Plumbing and Heating Company offers residential and commercial plumbing and heating sales, service, and installation, as well as water heaters in stock and drain cleaning. CNG approved oil to gas conversion specialists.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Miller Plumbing and Heating Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Miller Plumbing and Heating Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Miller Plumbing and Heating Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 12, 1997 Business started: 01/01/1954 Business started locally: 01/01/1954 Business incorporated 04/11/2000 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stephen Miller, Member Ms. Donna Donnelli, Office Manager Mr. Rick Doucette, Operations Manager
Contact Information
Customer Contact: Mr. Rick Doucette, Operations Manager
Principal: Mr. Stephen Miller, Member
Business Category

Plumbers Plumbers - Commercial Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Pumping Contractors Water Heaters - Repairing Water Main Contractors Water Leak Detection Leak Detection Water Heaters - Dealers Water Heater - Tankless Pumps - Service & Repair Backflow Testing Backflow Prevention Devices & Services Plumbing - Contractor Sump Pump Contractors Heat Pumps Heating Contractors Pipe Thawing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Office Hours
Service Area
Serving the Greater Hartford areas, including:
West Hartford, Newington, Bloomfield, Avon, Simsbury, Wethersfield, Rocky Hill, Glastonbury, Manchester, Cromwell, Farmington, New Britian, Windsor
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.