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BBB Business Review

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BBB Accredited Business since

Burr Plumbing & Heating, Inc.

Additional Locations

Phone: (860) 442-7940 Fax: (860) 443-7829 38 Gurley Rd, Waterford, CT 06385 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Burr Plumbing & Heating, Inc. offers plumbing and heating contracting services, complete new house plumbing & heating, kitchen & bathroom remodeling, alterations, repairs, fixture & faucet replacement, electric pipe thawing, gas heating, sewer & drain cleaning, hydronic & hydro-air heating installations, radiant in-floor heat and oil fired boilers, city water hookups, sewer hookups, and are water pump specialists. Visa & MasterCard and Discover accepted!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burr Plumbing & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Burr Plumbing & Heating, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Burr Plumbing & Heating, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 29, 1998 Business started: 06/01/1986 in CT Business incorporated 01/22/1986 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity


Business Management
Mr. Thomas E. Burr, Owner Mr. Harold Burr, Owner
Contact Information
Customer Contact: Mr. Harold Burr, Owner
Principal: Mr. Thomas E. Burr, Owner
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Radiant Heating Water Heaters - Dealers Heating Equipment & Systems Cleaning & Repair Pumps - Service & Repair Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Burr Plumbing & Heating, Inc. sells the following brand(s): Moen Faucets,Kohler Faucets, Bradford and White Water Heaters, State Water Heaters, Buderus Boilers, Peerless Boilers and many other brands as well.

Burr Plumbing & Heating, Inc. offers the following product(s): Fixtures, Faucets, Heating Equipment and Repair Parts.

Method(s) of Payment
Cash, Check or Credit Cards.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.