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          Astacio Plumbing & Heating LLC has 1 locations, listed below.

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            Business ProfileforAstacio Plumbing & Heating LLC

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.6/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/30/2009

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Astacio Plumbing & Heating LLC offers plumbing, heating and boiler services.

            Business Details

            BBB File Opened:
            2/13/2009
            Years in Business:
            20
            Business Started:
            2/7/2004
            Business Incorporated:
            2/17/2004
            Accredited Since:
            3/30/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Astacio Plumbing & HVAC
            Business Management
            • Mr. Richard L. Astacio, Member
            Contact Information

            Principal

            • Mr. Richard L. Astacio, Member

            Customer Contact

            • Mr. Richard L. Astacio, Member
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/11/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            I called the business and got an appointment for some electrical work to be done. I asked for the fees and I was told the electrician will come and give the quote right then and there. I asked what is the hourly charge? I was told it is by the job. Next I had to call and cancel ahead of the scheduled appointment as I had to go to work. I called back following week to schedule again. Again I asked is there a cost for getting an estimate? What is the hourly charge. I was again told electrician will go and see the job and give you a quote. Finally when the electrician came he was looking at the things to be done. He said did the girls tell you my hourly rate? I answered in negative. He then mentioned these girls are great but they did not tell you the rate? As he was still looking at the patio connection s to be done I asked him if he needed me any more . He mentioned he will send the quote for each job separately and I can choose what I want first and what can wait. He did not let me know that he will charge me for giving me an estimate. I got the quote in a few days and I was trying to figure out which one to get done now and which job can wait. Then in a few days to my surprise I received a bill for giving me an estimate. If I was told there is almost $200 fees to give me an estimate- I would not have asked him to come at all. Before Astacio, I called camsan and they mentioned free estimate. I was trying to take 2 or 3 estimates and choose the one I thought reasonable. I think without telling rates/and or fees for estimate it is deceiving. Even if the girls did not know the rate, once the electrician was scheduled, he could have called to let me know his fees for giving an estimate/quote and or hourly rate. This is deceiving and in my knowledge cheating. I would be out $600 for 3 estimates before any work got done! Those who asked for fees for giving an estimate I politely thanked them and ended conversation.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Me K

            02/19/2024

            Tech came out on time and was very helpful explaining and answering my questions.

            Local BBB

            BBB Serving Connecticut

            BBB Reports On

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