BBB Accredited Business since
Phone: (888) 497-4498 Fax: (203) 775-5138 PO Box 5298, Brookfield, CT 06804
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Northeast Dog Fencing, LLC offers electronic underground pet containment.
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A BBB Accredited Business since
BBB has determined that Northeast Dog Fencing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Northeast Dog Fencing, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Hal Kessler, President
Pet Fencing & Containment Systems Fence Contractors
Alternate Business NamesFreedom Fence
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Fence has barely worked since purchase date in October 2012. Company impossible to deal with disorganized. Continual fees when asked to repair. Product poor quality. Refusal to refund money and repair in reasonable time frame. Product_Or_Service: Electric Fence
Desired Settlement: DesiredSettlementID: Refund Refund they come get their equipment
Business Response: Business Response /* (1000, 5, 2013/07/30) */ In response to complaint #XXXXXXXX, Consumer ***** **** ****** On 8/12/12 we installed our Freedom Fence Pet Containment System. The installation went fine. On 4/4/13, 8 months later, she called and said that she was having a problem with the fence. We drove 1 hour to her house and DIDN'T CHARGE her for the service call. The problem turned out to be a dead battery, which is her responsibility. She purchased 2 batteries for $40.00. We also loaned her a receiver because she claimed that her receiver wasn't working properly. This was also done at NO CHARGE. On 4/18/13 she needed 1 battery that was sent directly from the factory, which she never paid for. On 6/21/13 she purchased 2 batteries for $40.00. Mrs. ****** is mad because she claims that she had to purchase too many batteries from us. That is why she wants her money back. On 7/17/13 she had a receiver problem which we addressed immediately. We loaned her a receiver to use while her receiver was being repaired. That was 11 months after the installation. We did not hear from her from 8/2/12 until 4/4/13. Her repair was under warranty. THIS ALSO COST HER NOTHING. The disorganization that she claims is due to a delivery error. We inadvertently sent her batteries to a customer with a similar name and spelling, who also lives in the town of Woodbridge. We rectified this matter immediately. Her total out of pocket cost in the year since her installation was $80.00. From the date of installation until her first contact with us was 8 months. How can she say that the system has barely worked from the time we installed our system since she never contacted us regarding any issues. SHE HAS NEVER HAD A PROBLEM WITH HER DOG ESCAPING. *** *******, Owner, Freedom Fence
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|4/22/2013||Problems with Product/Service|
|6/8/2012||Problems with Product/Service|
|2/24/2012||Problems with Product/Service|