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          Invisible Fence has 1 locations, listed below.

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            Business ProfileforInvisible Fence

            Pet Containment System

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Canine Company serves pet parents across New England, New York and New Jersey with the Invisible Fence® brand systems, Manners dog obedience training, and Mobile Grooming and Pet Sitting in select markets. Its charitable Canine Love™ campaign supports pet rescue groups and donates pet oxygen masks to first responders.

            Business Details

            BBB File Opened:
            12/16/1997
            Years in Business:
            40
            Business Started:
            11/17/1983
            Business Incorporated:
            11/17/1983
            Type of Entity:
            Corporation
            Alternate Business Name
            • Canine Fence
            • Canine Company
            Additional Contact Information

            Fax Numbers

            • (203) 834-0605
              Primary Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/09/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased this expensive fence for my pet. All of a sudden, I stopped receiving support or replacement batteries for the pet collar. The app on my phone is out of order, they disappeared with my money leaving me high a dry and my pet able to escape my yard.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gabi F

            06/15/2023

            Absolutely the worst. My parents have had a fence with this company for almost 20 years. My dog is staying with my parent during an upcoming deployment, so I called to get her training. I thought the $450 I was charged for training was absurd, but I paid it upfront, and was asked to schedule 3 2-hour training blocks. At the first one, I realized what a scam this was. The “trainer” worked with the dog for less than 10 minutes. The flags she put up all fell down by the end of the day. At the second session, the person didn’t even bother to show up until 15 minutes after the 2-hour block ended. When I called to complain and try to get my money back, the employees tried to gaslight me into thinking that it was me who had missed the session for not still being available at 2:15 for my 12-2 appointment. The manager, Steffy, was rude, pushy, and completely useless. She threatened to retaliate against my parents by cutting off their service package if I challenged the charge for their completely useless and wildly misleading “training” package. In summary, find someone, ANYONE else— this company should be ashamed of existing!!!

            Local BBB

            BBB Serving Connecticut

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