BBB Business Review

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This business is not BBB accredited.

Best Friends Pet Care, Inc.

Find a Location

Phone: (888) 367-7387 Fax: (203) 849-1092 View Additional Phone Numbers 520 Main Ave, Norwalk, CT 06851

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This company offers pet care - boarding, grooming, training and day care services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Best Friends Pet Care, Inc. include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Best Friends Pet Care, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on Best Friends Pet Care, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 26, 2001 Business started: 01/01/1991 Business started locally: 01/01/1991 Business incorporated 04/21/1995 in DE
Type of Entity


Business Management
Mr. Dennis Dolan, President/CEO Ms. Robin Williams, District Mgr, North Carolina
Contact Information
Principal: Mr. Dennis Dolan, President/CEO
Business Category

Pet Boarding & Kennels Pet Grooming Pet Training Sitting Services

Alternate Business Names
American Pet Motel, Inc. Animal Care Center-San Diego Balmoral Kennel Best Friends Animal Hospital Best Friends Berlin Best Friends Brockton Best Friends Chestnut Ridge Best Friends Cinnaminson Best Friends Duluth Best Friends East Cobb Best Friends Galthersburg Best Friends Greenville Best Friends Indianapolis Best Friends North Plainfield Best Friends Oklahoma City Best Friends Pineville Best Friends Sudbury Best Friends Tyngsboro Best Friends Wakefield Briarwood Pet Motel Carmel Pet Inn K9 Bed & Board Kamber Kennel Kauffman Kennels Kenar Pet Resort Keystone Kennels Keystone Pet Care Center Montrose Pet Hotel-Fairfax, VA Montrose Pet Hotel-Rockville, MD Mountain View Kennel Pet Village Shady Grove Kennel Steward's Pet Resort The Pet Hotel The Pet Quarters Weloset Kennel

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.