This business is not BBB accredited.

Driveway Solutions, LLC

Phone: (860) 228-8888 2716 Boston Tpke, Coventry, CT 06238


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Description

Driveway Solutions, LLC offers paving and snow removal for both residential and commercial properties.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Driveway Solutions, LLC include:

  • Failure to respond to 1 complaint(s) filed against business
  • Failure to have a required competency license

Factors that raised the rating for Driveway Solutions, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Driveway Solutions, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 28, 2007 Business started: 11/01/2006 Business started locally: 11/01/2006 Business incorporated 11/28/2006 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
http://www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us
On 3/7/2014 BBB confirmed that Driveway Solutions, LLC had not obtained a necessary license from Department of Consumer Protection.

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lisa McMahon, Owner Mr. Nicholas McMahon, Owner
Contact Information
Principal: Ms. Lisa McMahon, Owner
Business Category

Paving Contractors Brick - Concrete, Pumice Concrete - Stamped & Decorative Driveway Installation, Paving & Repair Snow Removal Service Snow Removal Service - Commercial Contractor - Decorative & Specialty Concrete Landscape Architects Landscape Contractors Landscape Contractors - Commercial Landscape Designers Buildings - Concrete Concrete Breaking, Cutting, Sawing Concrete Removal Concrete Contractors Concrete - Custom Concrete - Restoration, Sealing & Cleaning Patio & Deck Builders Patio Design Patio, Porch & Deck Enclosures


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2716 Boston Tpke

    Coventry, CT 06238 (860) 228-8888

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We live on a driveway shared by 4 houses. We hired Driveway Solutions to tear out the old driveway and replace (10/2013). This entailed of removing the old asphalt, installing 6" of process gravel, graded flat with grader, and paving with 3" of class 1 asphalt. Unfortunately it became apparent the job was not performed correctly 2-3 weeks after completion. The sub grade was not graded smooth and the new asphalt is too thin in most areas. Sections of the driveway quickly fell apart as they are less than .5" thick. We contacted the owner to discuss the situation. He responded stating he had issues on the job and received a "bad mix" and would make the situation right. He added the asphalt plant was now closed and he would repair when they reopened in May 2014. At that time I asked for something in writing and received nothing and no response to my messages. Located contractor at a gas station later in the winter and was told it was too wet to pave in May and the job would now be repaired at the beginning of June. We eventually received a predated "Letter of Credit" from the contractor for "an overlay of asphalt of driveway paved in 2013". June came and went with no response, even after dozens of phone messages. Called contractor from an alternate number in early July after several no answers and surprisingly the phone was answered. Contractor claimed his equipment was under repair and he had hired a partnering contractor to work with and complete the job. A date was promised by the close of the next business day. That was June 30th and we have received no response or commitment. Our driveway is now in worse condition than prior to hiring Driveway Solutions and will be impassable if not fixed prior to winter. This is the only method of entrance to the property and we can not risk the winter without repair.

Desired Settlement: We have been attempting to professionally resolve this issue since November (7 months). We request the repaving be completed to a confirmed thickness free from rough surfaces and defects by the close of July 2014. A written warranty is required after repair. If the contractor cannot finish the job as committed, we request full refund to hire another contractor to start over. An alternate contractor will not pave over the existing and stand behind their work, hence the full refund request.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Driveway Solutions, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)