This Business is not BBB accredited
Affordable Professional Painting, LLC
Phone: (203) 500-8470 37 Elm Court Ext, East Haven, CT 06512 View Additional Web Addresses
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Affordable Professional Painting offers interior and exterior painting services for both residential and commercial properties. They also perform power washing and wallpaper hanging.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Affordable Professional Painting, LLC include:
- Length of time business has been operating
Factors that raised the rating for Affordable Professional Painting, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Joseph Depino, Owner
Painting Contractors Painting - Faux Finishing Painters - Commercial or Residential Deck - Repair Plastering Contractors Wallpaper Removing Bathroom Remodeling Bathtubs & Sinks - Repair & Refinish Doors - Installation Baths Acoustical Ceiling Removal Fire & Water Damage Restoration Pressure Washing Deck Cleaning and Waterproofing Deck Cleaning & Sealing Kitchen & Bath Design Drywall Contractors Drywall Taping and Texturing Home Improvements
THIS LOCATION IS NOT BBB ACCREDITED
37 Elm Court Ext
East Haven, CT 06512 (203) 500-8470 Directions
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Affordable Professional Painting, LLC failed to live up to BBB standard of TRUST and failed to complete job as agreed. I reviewed the list of BBB accredited businesses and contacted Affordable Professional Painting, LLC (APP, LLC)for painting services. After speaking with *** ****** I agreed to have APP, LLC paint my deck on June 1, 2013, the price agreed upon included labor and materials. The deck was painted on June 1, 2013 and a check payable to Mr. ****** was issued for the full amount for services rendered. A couple of days later I noticed areas of the deck where the original paint was coming through as well as sections underneath the deck which were not painted at all. I contacted Mr. ****** on 6/5/2013 to express my concerns, Mr. ****** agreed to stop by to assess and asked that I leave a gallon of paint outside as he would personally correct the problem. On 6/17/2013 I contacted Mr. ****** to remind him that the paint was left outside and the issue was not resolved. He asked to come by that morning, I was at work and although inconvenient I agreed to have my father meet with him that morning to go over the issues with him. After speaking with my father, Mr. ****** admitted that the work performed was unsatisfactory and would contact me with a resolution. Mr. ****** contacted me and agreed that the work performed was unsatisfactory and failed to complete the job. He agreed to paint the sections that had been missed underneath the deck with the leftover paint, however, to fix the remaining issues would require an additional $500 for the cost of additional paint to complete the job. I strongly disagreed and refused to pay an additional $500. I hired a professional painting company and clearly expect that the original estimate factored in the cost to complete the job. I did not agree to a price that would not complete the job in an acceptable manner. Clearly, I would not agree to those terms and would not have hired APP LLC. I asked Mr. ****** at a minimum to complete the sections underneath the deck that had been completely missed with the remaining paint. To date I have not heard from Mr. ****** and the issue has not been resolved.
Desired Settlement: I would like to be reimbursed for the work that was not completed as well as the gallon of paint that was left outside, under his direction, which has dried out due to weather conditions. Also, I would like to see APP LLC removed from the BBB list of accredited businesses, this was a key factor in my decision to hire APP LLC and they do not live up to the BBB standard of trust.
Business Response: Business Response /* (1000, 8, 2013/08/27) */ The job was done as agreed upon One coat of deck Floor and rails. With color change 2 coats ended up Being required for the desired look the customer Did not want to pay the extra cost required to complete the Work to the proper standard. Consumer Response /* (3000, 12, 2013/08/29) */ Affordable Professional Painting LLC has failed to address all issues, response incomplete and not provided within the required timeframe. Job was not completed as agreed upon. Consumer Response /* (-5, 15, 2013/08/30) */ No written contract. Verbal agreement.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|11/27/2012||Problems with Product/Service|