BBB Business Review
BBB Accredited Business since
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Kayak.com is a travel search engine that allows users to search hundreds of travel sites to find and book flights, hotels, vacations, rental cars and cruise lines.
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A BBB Accredited Business since
BBB has determined that Kayak.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Kayak.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 115 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||74|
|Total Closed Complaints||115|
Type of Entity
Business ManagementMr. Steve Hafner, CEO Ms. Esther Dogget, Director Customer Service Mr. Keith Melnick, VP Business Development
Online Travel Agency All Other Travel Arrangement and Reservation Services (NAICS: 561599)