BBB Accredited Business since
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Sippin Brothers Oil Company Incorporated offers home heating bio-fuel, as well as heating and air conditioning sales, service, and installation.
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A BBB Accredited Business since
BBB has determined that Sippin Energy Products meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sippin Energy Products include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dave Sippin, President Mr. Gary Sippin, Vice President
Oils - Fuel Heating Equipment & Systems Cleaning & Repair Solar Energy Equipment & Systems Dealers Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning
Alternate Business NamesSippin Brothers Oil Company Incorporated
234 Main St
Monroe, CT 06468 (203) 264-3040 (203) 743-5709 (800) 994-3835 (203) 261-3668 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (203) 264-3040(Phone)
- (203) 743-5709(Phone)
- (800) 994-3835(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Although I decided not to extend my contract for heating oil delivery and furnace service with Sippin Energy for this coming fall-winter and I informed Sippin Energy personnel of my decision, Sippin delivered a tank full of oil and billed my for it and also for upcoming season service.I paid the invoice for the oil but not for service, as no service was performed.But Sippin keeps sending me invoices, asking me to pay for services I did not request or receive.
Desired Settlement: I ask that Sippin Energy stops sending me invoices for fake charges.
This customer was on automatic delivery with a price contract for oil with Sippin Energy and although his price contracted oil was exhausted, he was still on automatic delivery, and received a delivery because it was due. He called our office and our representative (*****) extended a generous discount on that delivery and also a generous discount on a new price contract for his oil. At that point he decided to go with another company who offered him a low introductory price. He did not ask us to terminate his furnace maintenance contract at any time during any of these discussions (we have all phone conversations recorded). Since receiving this BBB complaint, we have credited the account the amount due for the service plan, and I have also spoken personally to this person and indicated the same.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|1/24/2012||Problems with Product/Service|
|9/13/2011||Problems with Product/Service|