BBB Accredited Business since
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Sippin Brothers Oil Company Incorporated offers home heating bio-fuel, as well as heating and air conditioning sales, service, and installation.
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A BBB Accredited Business since
BBB has determined that Sippin Energy Products meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sippin Energy Products include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. David Sippin, President Ms. Roberta Convertito, Office Manager Mr. Gary Sippin, Vice President
Oils - Fuel Heating Equipment & Systems Cleaning & Repair Solar Energy Equipment & Systems Dealers Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Fuel Dealers (NAICS: 454310)
Alternate Business NamesSippin Brothers Oil Company Incorporated
234 Main St
Monroe, CT 06468 (203) 264-3040 (203) 743-5709 (800) 994-3835 (203) 261-3668 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (203) 264-3040(Phone)
- (203) 743-5709(Phone)
- (800) 994-3835(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I was on a fixed budget program with Sippin for Oil delivery and some service contracts from Oct 2014 to Sep 2015. In early March 2015, it was determined that i was going over my budget delivery amount so I spoke to ***** or ***** (they keep changing names on who i talked to) and we reworked a new monthly budget amount . The budget amount went from $392 to $545 which I've paid on time without fail since it's automatically deducted from my checking account. The decision on the revised budget amount considered if there would be a need for any further oil deliveries to be made from March to August which we agreed would be the new end of the budget term. There was an anticipated delivery at the end of March for 188 gallons which was factored into the revised budget amount. Sippin made a unexpected 'delivery' in May of 101 gallons of which i NEVER received a delivery ticket. The only evidence that i have that a delivery was made was them telling me there was one. The amount for the delivery is $275. I discovered this 'delivery' was made after i made my August payment of $545 and while on their website I expected to see a zero balance which to my surprise I didn't. I immediately called customer service and the response they gave me is that i have to pay for this delivery. I do not feel i should pay for the delivery because of the following reasons 1. Our reworked budget in Feb looked at my prior 2 years of delivery activity and no deliveries were done in May. Sippin's contention is that it was a cold winter but we've had unusually cold winters for the past 3 years including hurricane sandy and I never received a May delivery so that excuse doesn't make sense. 2. They force you to be on automatic delivery if you're on the budget program which means they can ship you oil even if you don't need it. They determine when and how oil should be shipped based on their computer models and when someone disputes t he delivery they always say the computers determine when oil is to be delivered.
Desired Settlement: I want Sippin to acknowledge that the delivered oil is not my responsibility to pay and for them to take no judicial action towards me.
*** ***** ****** has been a customer of Sippin Energy for about four years and we appreciate his business very much. ** ****** purchases his heating oil from us via our automatic delivery system whereby the oil is delivered throughout the year automatically without the customer having the burden or responsibility of monitoring their oil supply. He was also enrolled in our Budget Payment Plan which sets an estimated monthly payment to cover oil deliveries and other services. The budget payment provides the convenience of smoothing out payments during the year and is adjusted as needed. We made an oil delivery on May 14, 2015 for 101.3 gallons with a charge of $273.41. *** ****** indicated that he never received a delivery ticket for this oil delivery and refused to pay for the delivery. We always leave a certified delivery ticket at the customer’s home after each delivery, but we did mail him a copy of this ticket upon request. I have also attached a copy of the delivery ticket to this response. *** ****** did not indicate at any time that he wanted to suspend any further oil deliveries from us.
In an effort to satisfy *** ******, we offered him a significant discount of 40 cents per gallon for this oil delivery and would work with him on the payment timing. This discount reduces his balance to $232.88. He refused and still insists that he does not have to pay for the oil that we have delivered to his tank. We were never directed by *** ****** to suspend automatic oil deliveries to his home. He is in possession of and will benefit from the heating oil we have provided and we’d just like to get paid for it.
Sippin Energy Products
Business Response: We feel we have provided *** ****** with a very generous and fair concession and stand by our prior response.
I've made my case regarding why i am not liable for the oil, i have nothing further to say.
Problems with Product/Service
Read Complaint Details
Complaint: Although I decided not to extend my contract for heating oil delivery and furnace service with Sippin Energy for this coming fall-winter and I informed Sippin Energy personnel of my decision, Sippin delivered a tank full of oil and billed my for it and also for upcoming season service.I paid the invoice for the oil but not for service, as no service was performed.But Sippin keeps sending me invoices, asking me to pay for services I did not request or receive.
Desired Settlement: I ask that Sippin Energy stops sending me invoices for fake charges.
This customer was on automatic delivery with a price contract for oil with Sippin Energy and although his price contracted oil was exhausted, he was still on automatic delivery, and received a delivery because it was due. He called our office and our representative (*****) extended a generous discount on that delivery and also a generous discount on a new price contract for his oil. At that point he decided to go with another company who offered him a low introductory price. He did not ask us to terminate his furnace maintenance contract at any time during any of these discussions (we have all phone conversations recorded). Since receiving this BBB complaint, we have credited the account the amount due for the service plan, and I have also spoken personally to this person and indicated the same.
Customer Reviews Summary