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Connecticut

BBB Accredited Business since

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Description

Sippin Brothers Oil Company Incorporated offers home heating bio-fuel, as well as heating and air conditioning sales, service, and installation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sippin Energy Products meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sippin Energy Products include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sippin Energy Products
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 30, 2000 Business started: 01/01/1919 Business started locally: 01/01/1919 Business incorporated: 12/26/1956 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Corporation

Business Management
Mr. David Sippin, President Mr. Gary Sippin, Vice President
Contact Information
Principal: Mr. David Sippin, President
Business Category

Oils - Fuel Heating Equipment & Systems Cleaning & Repair Solar Energy Equipment & Systems Dealers Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Fuel Dealers (NAICS: 454310)

Alternate Business Names
Sippin Brothers Oil Company Incorporated

Additional Locations

  • 234 Main St

    Monroe, CT 06468 (203) 264-3040 (203) 743-5709 (203) 261-3668 (800) 994-3835

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (203) 264-3040(Phone)
  • (203) 743-5709(Phone)
  • (800) 994-3835(Phone)
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Complaint Detail(s)

9/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Although I decided not to extend my contract for heating oil delivery and furnace service with Sippin Energy for this coming fall-winter and I informed Sippin Energy personnel of my decision, Sippin delivered a tank full of oil and billed my for it and also for upcoming season service.I paid the invoice for the oil but not for service, as no service was performed.But Sippin keeps sending me invoices, asking me to pay for services I did not request or receive.

Desired Settlement: I ask that Sippin Energy stops sending me invoices for fake charges.

Business Response: This customer was on automatic delivery with a price contract for oil with Sippin Energy and although his price contracted oil was exhausted, he was still on automatic delivery, and received a delivery because it was due.  He called our office and our representative (*****) extended a generous discount on that delivery and also a generous discount on a new price contract for his oil.  At that point he decided to go with another company who offered him a low introductory price. He did not ask us to terminate his furnace maintenance contract at any time during any of these discussions (we have all phone conversations recorded).  Since receiving this BBB complaint, we have credited the account the amount due for the service plan, and I have also spoken personally to this person and indicated the same.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

**** ********



Please refer to documents

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/5/2012 Billing/Collection Issues
1/24/2012 Problems with Product/Service