BBB Accredited Business since
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Santa Fuel, Inc. offers energy audits and expertise, home heating oil delivery, HVAC service, air duct and chimney cleaning, chimney repair and relining, tank removal and replacement, along with comfort and protection plans to keep families comfortable year-round.
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A BBB Accredited Business since
BBB has determined that Santa Fuel, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Santa Fuel, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Peter Russell, President - Santa Fuel Mr. Jason DeRosa, Sales & Admin Manager Mr. Kevin R. Lloyd, CFO Mr. Thomas S. Santa, CEO
Oils - Fuel Chimney Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Chimney Builders & Repair Heating Contractors Heating & Air Conditioning
Alternate Business NamesSanta Buckley Energy, Inc. Santa Energy Corporation
154 Admiral St
Bridgeport, CT 06605 (203) 362-3332 (800) 937-2682 (203) 367-3661 Directions
PO Box 1141
Bridgeport, CT 06601 (203) 336-3541
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (203) 362-3332(Phone)
- (800) 937-2682(Phone)
- (203) 367-2412 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Santa Fuels came to fill up my heating oil and sent me a bill for 165 gallons of heating oil. For the same amount of time last year at the same time of year, I used 66 gallons. Also, this year I have specifically taken steps to reduce the amount of oil heat I am using in my house. The amount must be a mistake. I called Santa Fuels twice, to dispute the bill and see if I could get some proof or talk to someone about the ridiculousness of the bill. I was told - no one from that department is available, I will put in a note for someone to call you. I asked if I could expect a call within a couple days. They told me they could not promise me a call period. What am I to do? I told them I would not pay the bill until I was able to discuss it. Likewise, they hassled me last month for not paying my bill on time, and I had paid it in less than 10 days of receiving the bill. They lost record that I had paid it. I explained I paid it with credit card and had the charge on my credit card bill. After they went back and researched, they said that they had found my payment and apologized for hassling me. No customer service and no attempt to fix a problem where they are trying to rip me off for a lot of fuel I did not receive.
Desired Settlement: I want someone from Santa Fuels to contact me and show me the official pump meter readings of my bill and the deliveries right before and after me. That way, I can determine exactly how much oil was actually delivered. If they find that they are in error (which I am 99.9% sure is the case) I want an apology letter for trying to rip me off almost $400
Business Response: Mr. Willard and I had a conversation about his issue today (Friday Dec. 20th). I have emailed him some information today and have told him that I will follow up with him Monday to discuss further. I am hoping that by Monday I can get back to you to let you know that we have resolved this matter.
Likewise, the company provided tremendous customer service until I was comfortable with the amount billed and provided all the backup documentation that I requested.
I consider this issue completely and satisfactorily resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/3/2012||Problems with Product/Service|