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BBB Business Review

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Description

This company is engaged in the retail, commercial and fleet fueling distribution of heating oil, electricity and other petroleum products and related services in the Northeast United States.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HOP Energy, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HOP Energy, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 111 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

111 complaints closed with BBB in last 3 years | 39 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 31
Delivery Issues 15
Guarantee/Warranty Issues 1
Problems with Product/Service 55
Total Closed Complaints 111

Customer Reviews Summary Read customer reviews

1 Customer Review on HOP Energy, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 01, 1954 Business started: 01/01/1913 Business started locally: 01/01/1913 Business incorporated: 10/13/1995 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stephen Loizeaux, S.V.P. of Operations Mr. Michael Anton, CEO-President Ms. Sally Hartwig
Contact Information
Principal: Mr. Stephen Loizeaux, S.V.P. of Operations
Business Category

Oils - Fuel Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Fuel Dealers (NAICS: 454310)

Alternate Business Names
Automatic TLC Energy Brinker's Energy Connecticut Refining Company CRC Energy DDLC Energy DDM Energy Heating Oil Partners Kaufman Fuel Co. Major Oil Metro Energy The Alliance Express The Oil Express
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.