BBB Accredited Business since
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Didato's Oil Service is a Fuel Oil Dealer offering Heating and Air Conditioning contracting as well as Sheet Metal contracting.
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A BBB Accredited Business since
BBB has determined that Didato's Oil Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Didato's Oil Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Kathleen Didato, Office Manager
Oils - Fuel Air Conditioning Contractors & Systems Heating Contractors Fuel Dealers (NAICS: 454310)
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I had been buying oil from Didato Oil for at least 7 years. Recently I have not been home much and burning a lot of wood. I was not taking automatic deliveries from Didato any longer because I did not need fuel. I have a service contract with them for my furnace which I paid for. They recently sent me a letter telling my the service contract will no longer be valid since I am not getting automatic deliveries. The contract is something I already paid for. Can the BBBB help me with this issue? thanks *** ********
Desired Settlement: The service contract should still be upheld until I believe April of 2014
Website Complaint Response:
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved