BBB Accredited Business since
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Best Oil offers home heating oil sales and service.
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A BBB Accredited Business since
BBB has determined that Best Oil, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Best Oil, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael Risucci, President Ms. Dawn Risucci, Vice President
Oils - Fuel Fuel Dealers (NAICS: 454310)
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I had 100 gallons of fuel oil delivered to my House February 24th, 2014 at 6:30 AM. I went off to work and got home and had no heat. Called our service man, not best oil, that our burner had gone out. He came out and spent two hours pumping over 20 gallons of water out of our tank. When I called their service department and explain the situation, they couldn't figure out how it happened. When I called the manager the next day they said they figured out what happened. They had pumped someone elses tank out because they had water in their tank and forgot to purge the truck. When I explained not only did I feel I should pay $4 a gallon for at least 20 gallons of water, plus my service man's time, plus getting rid of the waste water, I was assured that it would all be taken care of. I was to call back when I received my service man's bill. So I received the bill today and called and was belittled by the manager, *****, that we should have used his service department and he thought the bill was too high. I did not ask for this situation. They gave me bad product which in turn caused a problem with our system. I decided that I did not want them on my property any more, and refused them to come out and deliver any more oil, for fear of what else they would put in my tank. I believe I should get paid for at least the bad product I was provided, as I do not want them here in case they put something else in my system. I have agreed to pay my service man, since is dependable and reliable and has always come out and given us fair pricing and service. That is unlike Best Oil.
Desired Settlement: I would like a check refund of the at least 20 gallons (at $4.00 per gallon) of water they put in my tank. Not only do I have pictures of it coming out of my tank, I have documentation of the bill from best oil for that day as well as the bill from my service man and pictures of the buckets of water. Their service man also came out and witnessed the buckets of water, and they admitted the mistake was on their part. I do not want them on my property for fear they will damage something else
On sat. 2/24/2014 best Oil did a pump out of an oil tank and had no idea that there was water in the tank, the tank should of been oil only
and no water in it. Yes it is Best Oil"s fault for not checking it for water and taking the customers word on it.
The service tech was working extra hours and it slipped his mind to check for water.
Unfortunately in this world we live in humans do make mistakes and have accidents
Best Oil will send out today a check for the oil 20 gals @ 4.00 plus $175.00 to cover service work done
**** ******* President
BBB's Final Determination: Consumer accepted resolution offered by the business.