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In Connecticut

BBB Accredited Business since

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Description

Best Oil offers home heating oil sales and service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Best Oil, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Best Oil, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

top
BBB file opened: September 24, 2002 Business started: 09/01/2001 Business started locally: 09/01/2001 Business incorporated: 12/30/2011 in CT
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Risucci, President Ms. Dawn Risucci, Vice President
Contact Information
Principal: Mr. Michael Risucci, President
Business Category

Oils - Fuel Fuel Dealers (NAICS: 454310)


Additional Locations

  • 237 Huntingdon Ave

    Waterbury, CT 06708 (203) 574-4050

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

3/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had 100 gallons of fuel oil delivered to my House February 24th, 2014 at 6:30 AM. I went off to work and got home and had no heat. Called our service man, not best oil, that our burner had gone out. He came out and spent two hours pumping over 20 gallons of water out of our tank. When I called their service department and explain the situation, they couldn't figure out how it happened. When I called the manager the next day they said they figured out what happened. They had pumped someone elses tank out because they had water in their tank and forgot to purge the truck. When I explained not only did I feel I should pay $4 a gallon for at least 20 gallons of water, plus my service man's time, plus getting rid of the waste water, I was assured that it would all be taken care of. I was to call back when I received my service man's bill. So I received the bill today and called and was belittled by the manager, *****, that we should have used his service department and he thought the bill was too high. I did not ask for this situation. They gave me bad product which in turn caused a problem with our system. I decided that I did not want them on my property any more, and refused them to come out and deliver any more oil, for fear of what else they would put in my tank. I believe I should get paid for at least the bad product I was provided, as I do not want them here in case they put something else in my system. I have agreed to pay my service man, since is dependable and reliable and has always come out and given us fair pricing and service. That is unlike Best Oil.

Desired Settlement: I would like a check refund of the at least 20 gallons (at $4.00 per gallon) of water they put in my tank. Not only do I have pictures of it coming out of my tank, I have documentation of the bill from best oil for that day as well as the bill from my service man and pictures of the buckets of water. Their service man also came out and witnessed the buckets of water, and they admitted the mistake was on their part. I do not want them on my property for fear they will damage something else

Business Response:

On sat. 2/24/2014 best Oil did a pump out of an oil tank and had no idea that there was water in the tank, the tank should of been oil only

and no water in it.    Yes it is Best Oil"s fault for not checking it for water and taking the customers word on it.

The service tech was working extra hours and it slipped his mind to check for water.

Unfortunately in this world we live in humans do make mistakes and have accidents

Best Oil will send out today a check for the oil 20 gals @ 4.00 plus $175.00 to cover service work done

 

               Thank You    

                       **** *******    President

 

 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

****** **********

BBB's Final Determination: Consumer accepted resolution offered by the business.

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