This business is not BBB accredited.Additional Locations
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Ace Oil Company, LLC offered home heating oil delivery.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeffrey A. Doucette, Owner
Oils - Fuel Heating Equipment & Systems Cleaning & Repair
THIS LOCATION IS NOT BBB ACCREDITED
50 High St # 1-A
Meriden, CT 06450 (203) 630-9141 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 2054
Meriden, CT 06450
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Additional Phone Numbers
- (800) 622-3645(Phone)
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|3/24/2014||Problems with Product/Service|
|12/30/2013||Problems with Product/Service|
|10/31/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: My Dad had contacted ACE Oil for a delivery of Home Heating Oil in March of this year. He was told to make the check out in advance for the number of gallons times the current price which is what he did. He was told that if the check was made out for more money then what was actually delivered that they would either mail him the refund or give him a credit for the amount the next time he required a delivery. My dad recently called to inquire about scheduling a new delivery; he was told that ACE Oil had gone Out-of-Business and if he wanted to collect his refuned that he would have to notify either the Better Business Bureau or Consumer affairs. The amount in question is only $18.19 which is not a large amount of money, but my Dad is Retired on a Fixed Income; so he watches every dollar. Whatever you could do to help bring closure to this matter would be greatly apprenticed. Sincerely*****
Desired Settlement: Payment made out for the amount owed $18.19.
|10/24/2013||Problems with Product/Service|
|10/7/2013||Problems with Product/Service|
|10/4/2013||Problems with Product/Service|
|10/3/2013||Problems with Product/Service|