This business is not BBB accredited.

Ace Oil Company, LLC

Additional Locations

Phone: (203) 630-9141 Fax: (203) 237-8693 View Additional Phone Numbers 50 High St # 1-A, Meriden, CT 06450 ! There is an alert on Ace Oil Company, LLC !

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Ace Oil Company, LLC offered home heating oil delivery.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ace Oil Company, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 30, 2000 Business started: 12/01/1993 Business started locally: 12/01/1993 Business incorporated 11/08/2002 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeffrey A. Doucette, Owner
Contact Information
Principal: Mr. Jeffrey A. Doucette, Owner
Business Category

Oils - Fuel Heating Equipment & Systems Cleaning & Repair

Additional Locations


    50 High St # 1-A

    Meriden, CT 06450 (203) 630-9141


    PO Box 2054

    Meriden, CT 06450


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/24/2014 Problems with Product/Service
12/30/2013 Problems with Product/Service
10/31/2013 Problems with Product/Service
10/28/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My Dad had contacted ACE Oil for a delivery of Home Heating Oil in March of this year. He was told to make the check out in advance for the number of gallons times the current price which is what he did. He was told that if the check was made out for more money then what was actually delivered that they would either mail him the refund or give him a credit for the amount the next time he required a delivery. My dad recently called to inquire about scheduling a new delivery; he was told that ACE Oil had gone Out-of-Business and if he wanted to collect his refuned that he would have to notify either the Better Business Bureau or Consumer affairs. The amount in question is only $18.19 which is not a large amount of money, but my Dad is Retired on a Fixed Income; so he watches every dollar. Whatever you could do to help bring closure to this matter would be greatly apprenticed. Sincerely*****

Desired Settlement: Payment made out for the amount owed $18.19.

10/24/2013 Problems with Product/Service
10/7/2013 Delivery Issues
10/7/2013 Problems with Product/Service
10/4/2013 Problems with Product/Service
10/4/2013 Delivery Issues
10/3/2013 Problems with Product/Service