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BBB Business Review

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BBB Accredited Business since

Hartford Courant

Phone: (860) 241-6200 Fax: (860) 241-6206 View Additional Phone Numbers 285 Broad St, Hartford, CT 06115

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Hartford Courant offers newspaper publishing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hartford Courant meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hartford Courant include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 111 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

111 complaints closed with BBB in last 3 years | 46 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 36
Delivery Issues 53
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 111

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Hartford Courant
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1928 Business started: 12/15/1980 in CT Business started locally: 12/15/1980 Business incorporated 12/15/1890 in CT
Type of Entity


Business Management
Mr. Michael R. Vanacore, Regional Sales Mgr. Mr. Thomas J. Anischik, Senior Vice President Mr. Richard Daniels, Publisher Mrs. Sheryl Hatten, Customer Service Quality Manager Ms. Susan Kerr, Circulation Director Ms. Mary Lou Stoneburner, V.P. Advertising Ms. Carmen Torelli
Contact Information
Customer Contact: Mrs. Sheryl Hatten, Customer Service Quality Manager
Principal: Mr. Michael R. Vanacore, Regional Sales Mgr.
Business Category

Newspapers Newspaper Publishers (NAICS: 511110)

Alternate Business Names
The Hartford Courant Co.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.