BBB Accredited Business since
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This company offers commercial and residential moving and storage, relocation services, warehousing and distribution services, workstation and shelving installations and reconfigurations,local, long distance and international movers.
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A BBB Accredited Business since
BBB has determined that Greene Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Greene Moving & Storage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Patrick Greene, President
Moving & Storage Company Movers Moving Services - Labor & Materials Used Household and Office Goods Moving (NAICS: 484210)
Alternate Business NamesGreene Facility Services LLC
185 Adams St
Manchester, CT 06042 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 343-5502(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: ******* and I spoke on the phone regarding the bill because his men only worked 5 hours at $155.00 an hour but yet they charged me more and he agreed he would only charge me $850.00 on my credit card. But yet I looked on my credit card today and he charged me $1007.00 that's not what our agreement was. I can't believe he would rip me off like this, I signed a paper before we came to a agreement that's why I called him when I saw this paper, His men didn't write me up a new paper with the adjusted total. I trusted ********* verbal agreement.
Desired Settlement: the amount credited to my account
Business Response: On Tuesday, February 3rd, 2015 we moved **** ****. We charged her our hourly rate of $155, and when the supervisor was going over her bill with her at the end of the day it came to 6.5 hours ( 9:30 am - 4:00 pm) for a total of $1007.50. **** **** claimed that the crew took a 45 minutes off for lunch in between the loading up and the delivering of her goods. **** **** called me at my office while going over the bill with the supervisor at which point to make **** **** happy I approved taking off 45 minutes ( $116.25). I explained to **** **** that she would only be charged $891.25 on her credit card. When the supervisor came back to the office he gave the office manager the paperwork with the initial price of $1,007.50 at which point the office manager ran the credit card before I could put the new approved total. On Wednesday, February 4th, 2015 **** **** called me and let me know that her card had been charged for $1,007.50 at which point I let her know that it was a mistake and I would immediatedly refund her and correct the clerical error. I do not know the basis for **** ****'s complaint, since it was a mistake which was immediately corrected without reservation on our part. The total she was overcharged has already been credited back to her as of yesterday. I ask that this be removed from our record because it does not merit a complaint since it was an honest mistake that was corrected immediately upon my first notification of the error.