BBB Accredited Business since
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Collegian Movers, Inc. offers complete moving, packing and full service storage. Residential, Commercial and Industrial. Serving the East Coast and shipping to any where. Climate controlled storage. We also offer long distance and international services.
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A BBB Accredited Business since
BBB has determined that Collegian Movers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Collegian Movers, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||8|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Matthew Fernschild, President Mr. George Desrosiers, V.P. Sales Mr. David Glass, Accountant
Moving & Storage Company Movers Movers - Office Movers - International Moving Sales Moving Services - Labor & Materials Moving Supplies Piano & Organ Moving Storage Units - Household & Commercial Transportation Services Auto Transporters & Drive-Away Companies Travel & Moving Services Used Household and Office Goods Moving (NAICS: 484210)
Service AreaConnecticut, metro New York, New England, Eastern Seabord
Alternate Business NamesA Collegian Movers
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Additional Phone Numbers
- (203) 359-8889(Phone)
- (203) 366-8882(Phone)
- (203) 869-7450(Phone)
- (800) 966-6838(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|8/19/2014||Problems with Product/Service|
Read Complaint Details
Complaint: The movers were lost because they were given the wrong address or put the wrong address in there GPS. It took them an extra hour to get there. They told us it was included in the Travel Time posted on the bill and we wouldn't be charged. They started at 10:30 AM and finished at 5PM (6.5 hours). They put 7.5 hours on the Bill of Lading. I didn't notice it until after they left. When I called the company to let them know of the difference, I was told the extra hour was for the time it took them to get there. I was told by the driver I wasn't going to be charged for this when he arrived.
Desired Settlement: Send a check for $132.60 that we shouldn't have been charged.
From: **** *******
We have received a reply from Collegian Movers, and they want to resolve the issue. They said they will send me a check ASAP.
Thanks for your help resolving this issue,
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: PAID ALMOST 1000 TO HAVE THEM MOVE ME. THEY DROPPED MY DRESSER AND RUINED IT. DRESSER WAS A FEW MONTHS OLD. ENTIRE BOTTOM BROKEN OUT DUE TO DROPPING. FILED AN INSURANCE CLAIM. **** WITH THEIR OFFICE SAID CHECK WAS IN THE MAIL, STILL HAVE NOT RECEIVED A CHECK AND IT IS TWO MONTHS. I AM GETTING THE RUN AROUND. ALSO, I PAID EXTRA TO HAVE AN ITEM DELIVERED TO A 3RD ADDRESS THE NIGHT OF THE 7TH. THE ITEM WAS NOT DELIVERED UNTIL THE 10TH. NOT ACCEPTABLE.
Desired Settlement: REFUND FOR DRESSER AND FOR EXTRA I PAID TO HAVE ITEM DELIVERED ON THE 7TH.
To whom it may concern
From: ** *
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Read Complaint Details
Complaint: We contacted Collegian Movers 2 months prior to our move for a quote. The actual cost was double the quote. Horrible sales practices. Awful business but crafty when it comes to inflating the cost and man hours.
Desired Settlement: We contacted Collegian mover 2 months prior to our 10 mile move of our 2 bedroom home. I was given a detailed quote based upon our belongings. The movers showed up with a vehicle that was too small. A second vehicle was sent for and showed up 3 hours behind schedule. The move in to the new home was a disaster. Both vehicles did not show up to unload at the scheduled time. The second vehicle was 6 hours late to extend the overtime hours. IN short the move bill was double the quoted price.
Business Response: Business Response /* (1000, 5, 2013/05/14) */ Consumer's Original Complaint : We contacted Collegian Movers 2 months prior to our move for a quote. - Original contact 3.8.13 at 10:48:47 AM The actual cost was double the quote. - Our detailed estimate emailed on 3.26.13 at 12:48:40 PM was to include - 1111 cubic feet of items, our trucks hold 1950 cubic feet to allow for some additional items not listed - the customer had a 20' trailer and was to move some of the items not listed himself - when the movers arrived they found this was not the case - after loading all of the original listed items the customer requested they move everything, at which time the foreman call to have another truck dispatched to complete the move. The second truck was only charged for at regular rates and only for the time it was used. Original estimate was for 2,143.95 which is very accurate given the customer provided list - final cost was $3,379.28 which includes all the additional items not in the estimate. Horrible sales practices. - in addition to the detailed list of items by room our estimates included this language "Estimate is provided based on your description of the items moving ... Please read the items list for accuracy and confirm that we have included all the items that you are moving, including the correct number of boxes to be moved. All charges are hourly, ..." Awful business but crafty when it comes to inflating the cost and man hours. - Customer never complained to us about any service issues. Consumer's Desired Resolution: We contacted Collegian mover 2 months prior to our 10 mile move of our 2 bedroom home. I was given a detailed quote based upon our belongings. The movers showed up with a vehicle that was too small. - estimate of detailed listed items provided for by the customer was for 1111 cubic feet - truck capacity is 1950 cubic feet? A second vehicle was sent for and showed up 3 hours behind schedule. - Second vehicle was not needed in original estimate and only sent at the customer's request to move additional items that he was originally going to move himself. Additional items were mostly in the 2 car garage, yard and the shed. The move in to the new home was a disaster. ?? Both vehicles did not show up to unload at the scheduled time. - scheduled unload was between 12:00 noon and 2:00 PM - truck was signed in at 1:15 PM The second vehicle was 6 hours late to extend the overtime hours. - no overtime was charged - all charges are at regular rates - 2nd truck was sent later so the customer would not be charged for the truck sitting and waiting to be unloaded. IN short the move bill was double the quoted price. - Again the estimate for what was listed by the customer was accurate - it's the additional items not included in the estimate (the items customer was going to move with his 20' trailer) that resulted in additional costs. In summary the cost of the move was over the estimate price due to additional items not included in the estimate that the customer was intending to move on his own. The attic was estimated at 50 boxes but had 150 boxes and items, garage was to have a refrigerator only - but we moved everything in a full 2 car garage, the shed was not to have anything but was full and we moved that also. In short the price charged was very fair giving the items originally contracted for and all of the additional items moved and work provided. Thank you in advance for your help in resolving this matter. Sincerely ****** ****** Collegian Movers Inc
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/25/2013||Problems with Product/Service|
|11/12/2012||Problems with Product/Service|
|4/10/2012||Problems with Product/Service|
|9/6/2011||Problems with Product/Service|