BBB Accredited Business since
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Admiral Moving & Storage offers moving, storage and relocation services for commercial and residential customers.
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A BBB Accredited Business since
BBB has determined that Admiral Moving & Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Admiral Moving & Storage, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. David R. Milkie, President Mr. Mark R. Milkie, Vice President
Movers Warehouses - Cold Storage Relocation Service Moving & Storage Company General Freight Trucking, Long-Distance, Less Than Truckload (NAICS: 484122)
420 Ellington Rd # 30
South Windsor, CT 06074 (860) 528-4421 (800) 553-3602 Directions
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Additional Phone Numbers
- (800) 553-3602(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We recently completed a relocation from Ct. to *******. After collecting 3 bids from 3 different companies we selected admiral moving and storage ** ***** ****** **. For work reasons we have relocated several different times and felt pretty experienced in making a choice of movers. In addition to our household goods we had a storage room where we kept things for the new house. We told all 3 contractors the same thing, we were going to have a tag sale and and our intent was to sell most of the furniture. We actually sold or donated more items than we originally intended.When offered the opportunity to see what was in the storage facility the amiral rep. just wanted to know the size which we told him. Before selecting admiral in an email I asked him what his history was with estimated cost vs. actual---his response "no more than 5%". The result in our case 50%!! I believe they did not do an honest job of estimating and when the moving van came to start packing, the driver had no knowledge that we had items in a storage facility. This resulted in in our shipment being split and delivered separately. It has been a month and we still have missing boxes.I would not with good conscience recommend this company.
Desired Settlement: I believe a fair settlement would be to split the difference between the estimated cost ($8k)and the actual cost ($12k).
We apologize for any confusion or misunderstanding that has occurred in regard to how the transportation charges apply to Mr. *****'s shipment. Under non-binding terms the carrier is obligated to collect for actual tonnage hauled and services rendered.
The estimate was based on the information provided to us at the time the request for a quote was made. Unfortunately, the information was not sufficient to provide a more accurate quote due the unknowns, i.e. the item's actual weights. Our quote indicated that the shipment should be appoximately 13,349 pounds but it actually came in at 18,280 pounds.
Although we are entitled to full reimbursement of the non-binding charges as audited on this shipment and in the interest of customer relations, we are willing to offer Mr. ***** a customer service gesture of $1,000 to resolve this complaint. Once we are advised that this is a satisfactory resolution we will ask ***** Headquarters to ensure that the allowance is processed and the payment is forwarded.
Admiral Moving & Storage
From: ****** *****
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: On August 23, 2013, Admiral Moving and Storage in South Windsor, CT moved us from a house in ********* ** to a house in ***** ******** **. We hired them because they had an A+ rating from the BBB and we wanted professional movers as to insure our belongings would arrive in the condition they were in when they picked them up. While the movers were unloading our furniture, we noticed that our leather sofa was scratched in two places and a coffee table was scratched in multiple places. Before we paid them, we pointed this out to the mover who was in charge and he was very apologetic, made note of the damage and told us they would be in touch to schedule a repairman to come out to repair the damage. He then told us if they were unable to repair it, they would replace it. After hearing nothing from them for a week, I called the office. They said they didn't know anything about the damage and that I needed to file an online claim. So, I did that, twice, with no response. I called back a few days later and spoke to someone who said he would put a note on the owner's desk. Waited a few more days and heard nothing. On September 13, I called and asked to speak with the owner and was told he was not in. I gave my name and reason for calling and was told that a letter and check had been mailed that day. I asked how that could be since they had not sent anyone out to look at my furniture. She said she did not know and that an explanation letter was included with the check. I received the letter on September 14 with a check for $100. The letter stated that at the time of my relocation, I selected sixty cents per pound per article as your insurance coverage. I did no such thing. Different levels of insurance were never explained or offered. If that were the case, why did the driver tell me they would fix it or replace it? I hired them because I wanted my items insured. I could have called some friends and family with no insurance, if that were the case.
Desired Settlement: I would like my furniture repaired to the condition it was in when they picked it up or replacement, as they promised.
I personally spoke to ***** yesterday in regards to some of the issues that she had during her relocation. We came to a mutual decision that I would personally deal with the table and sofa that had damage while we were doing her relocation. The biggest problem that we had, was that I was on vacation and my staff tried to deal with this not knowing that ***** and I were brought together by a mutual friend and recommendation. I believe that ***** and I are on good terms and there should be no issues.
Admiral Moving & Storage, Inc.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: Admiral Moving did not complete the requested actions in our quote and attempted to overcharge us (double our quote). They will not return my calls. We hired Admiral Moving & Storage of South Windsor to move our apartment belongings on April 27th. We got a quote prior to moving (ON LOCATION) for $800 to move EVERYTHING including the garage, wall hangings & glass items (lamps, etc), and the shrink-wrapping of all furniture. Our quote included three men and a truck at $130 per hour (which equals roughly 6.25 hours). The man who wrote our quote (*******) was instructed that we wanted our garage items put onto the truck first so that they could unload them (on their return trip to South Windsor) into a 10 X 20 storage unit that I requested on their premises. We also requested that our waterbed be loaded onto the truck last so that we would have time to set it up in our new home while our dogs were being boarded for the day. Our bill says that they started work at 7:30 a.m. but they did not arrive at our home until 8:40 a.m. (it's a 20 minute drive). Upon arriving they decided to pack the apartment items on the truck first despite my protestations. They were totally unorganized & unprofessional. There was no staging and they seemed to wander in circles. For example I watched one mover taking one tiny wicker basket down the hallway, onto the elevator, out to the truck, back into the building, up the elevator, down the hallway and back to our apartment only to take another tiny item back down the hall...down the elevator...etc. At 1:00 p.m. they were not even close to finishing the apartment and had not touched the garage. They informed us that they could not move our pictures, glass items or television as per our quote. At that point I told them it was taking far too long and I thought they should skip the garage but they insisted that it was part of our quote and they would get it done. By this time I had to leave and come to the new apartment (a 20 minute drive) because I was having my telephone installed. I waited here for my furniture to arrive for FIVE HOURS and have no idea what they were doing during that time. I tried calling their office numerous times but got no answer. I had to pay extra to keep our dogs at the kennel during this time. When they finally arrived, one of the young kids that was moving the items into the apartment was humming about how wonderful his paycheck would be with all the overtime he was getting, and was acting totally unprofessional. They unloaded things randomly, putting boxes where furniture should go. I requested that the boxes be put into the rooms that were labeled upon them and that the furniture be placed against the walls but was told that whatever was coming off the truck next would be placed first--right in the way of the furniture. None of our furniture was shrink-wrapped. They did not move the television, wall hangings or glass items; they told me that special packaging needed to be requested for these items, but I did request the packaging during our quote when ******* visited our home. They finished unloaded at approximately 7:45 p.m. and gave us a bill for $1640. This did NOT include the 10X20 storage unit that I requested--I was told that our items were in a 10X10 unit (I don't know where) and were stacked "from floor to ceiling." I told the man who wrote up the bill that I was quoted $800 and that's what I would pay him. He said he was "too tired to argue and someone would contact me" and he took my check. The following day my husband had to hire an independent laborer to finish moving the items out of the apartment. (We moved the TV ourselves.) We finally got our bed, which was piled in the living room, put together at 10:30 that night. Many items arrived broken or damaged. I have been calling them every single day leaving messages for ******* to call me, but to this date nobody has returned my calls. I don't know where our storage unit is or the condition of the items in it, and a hope chest that my late husband built by hand is among the missing items. Nobody will return my calls; it has been two weeks. What should I do?
Desired Settlement: I would appreciate a return phone call to let us know where our stored items are, why I did not receive the storage unit that was promised to me (on ********************************), why they took double the time to move us (and billed us for double our quote), why they insisted on doing the garage last which tripled their driving time, why they charged us an extra hour and ten minutes on the bill when they arrived late, why our furniture was not shrink-wrapped, why they did not complete the job, who is responsible for the extra money I had to pay to board my dogs for the extra time, and who is responsible for the extra money we had to pay when we hired someone else to complete their job, and why I wasted two weeks calling their company trying to get some answers with no return phone call. Why was this move the biggest nightmare of my life?
Business Response: Consumer Response /* (-5, 8, 2013/06/04) */ Consumer indicated they have not heard from the company Consumer Response /* (-5, 9, 2013/06/04) */ I am growing concerned that Admiral Moving & Storage is going to sell my belongings because more than 30 days have passed since they were placed in their storage unit. I still have not received a bill or statement, and my husband is continuing to attempt to contact them by telephone with NO RESPONSE. Business Response /* (1000, 14, 2013/06/28) */ Contact Name and Title: **** ******, President Contact Phone: XXX-XXX-XXXX Contact Email: *******@*************.com Thank you for sending the letter dated 6/25/2013 in regards to ****** relocation that was done on 4/27/13. 1. Although ***** did go out and review the job it was our impression that this would be a move ready scenario, it is my understanding that there were lots of loose tools and items that needed to be packed, which took a lot more time. 2. Our office should have dealt with this in a more timely basis which I apologize for, as I stated we are a very reputable company with an outstanding track record. 3. We did try to reach out to the ******'s with a letter and invoice and it was returned. 4. All local moves are predicated on an hourly basis it is for the reason of the uncertainty that we face on move day. In closing, I believe I am a reasonable business person and can work out the details with the ******'s I would have them call my office and set-up an appointment and I will meet with them after the first week of July.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/27/2012||Problems with Product/Service|