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2 Young Studs Moving, LLC offers residential household moving, local and interstate, specialty is loading and unloading your moving truck and/or storage unit. POD rentals are also available for storage.
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A BBB Accredited Business since
BBB has determined that 2 Young Studs Moving LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for 2 Young Studs Moving LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Christopher Monks, Member
Movers Moving Services - Labor & Materials Storage Units - Household & Commercial Storage Units - Portable Travel & Moving Services
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Additional Phone Numbers
- (855) 278-8376(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On June 17 Two Young Studs Moving damaged my washer, and refused to provide insurance information to cover the almost $400 repair needed. On June 17, Two Young Studs damaged my washing machine during a move into my new house. The two movers needed help from my friend to even get the machine into the house, and then proceeded to bang the machine down the basement stairs, damaging the stairs slightly, as they brought it down. It wasn't working, so I called a repair person, who discovered that one of the stabilizers was cracked and needed to be replaced. The repair person said that the movers should have installed bolts before moving the machine. I called *****, at 2 Young Studs, and he was rude, saying "Whatever" and yelling at me, refusing to pay the almost $400 repair cost. He spoke to the repair man, was rude to him, and then was so rude to me, and then abruptly hung up the phone after telling me it was not his fault the machine was damaged. Note please that this was the second time I had used his company in three months. My friend, who had to help them move the washer in, could testify to the rough treatment the washer received, as could the repair man.
Desired Settlement: I want Two Young Studs moving to cover the cost of the house call and repair of the machine.
Business Response: Business Response /* (1000, 5, 2013/06/26) */ My assistant ****** received a call from a man angry demanding we pay for the washer. He wasn't our customer, instead, he was the service technician that our customer hired. He said the washer and drier broke because it was moved without the bolts that stabilize the suspension. No one told the movers about the bolts. ****** asked the repair man if the customer was aware that bolts needed to be installed prior to the move. He said that she was not aware the bolts needed to be installed and that we should have read the manual before moving it because this drier cant be moved under any circumstance without the stabilizing bolts. the customer did not know that, she obviously didnt read the manual either, and thus, did not bring to this our attention. we moved the washer/drier combo just like we would any other washer drier combo. after being talked down to and practically yelled at by the service repair man, she referred the call over to me. immediately the service repair man gets on the phone with me and starts demanding to me that i pay for the service repair call. i asked the same questions that shaina presented. were the bolts installed? were the bolts present? did the customer know that the bolts needed to be installed prior to moving them? He basically said it wasn't the customers responsibility to know anything about the product that she purchased and owns and that it was our responsibility to read the manual instead. perhaps the technician was trying to pass ***** onto us. it sounds like he should have informed the customer about the bolts when it was originally installed. all we did was move a very heavy piece just like we normally would. the customer supervised us the whole time and made no mention whatsoever about installing bolts. that is not our responsibility. the customer didn't install bolts or read the manual, the services technician didn't inform the customer that special bolts were needed, and no one made any mention to that to us. When ***** finally got on the phone she was saying how its my fault over and and over again. She kept saying "listen dude, i used you twice now and you're going to pay my $400 bill". No way. I am not paying for the bill, we are not liable in any sense. the bolts should have been installed and it's not the movers responsibility especially if we didn't even know the bolts existed. just because she had a thug technician call and try to bully/intimidate me and my assistant doesn't mean i am more likely to pay for something that isn't our fault or responsibility. the technician said the damage would happen no matter what anytime it was moved without the stabilization bolts. the customer never asked us once to install any bolts. never gave special instructions. we carried it the same way we've carried hundreds of other washer/driers over the last 10 years. maybe we never ran into a problem with an other customer's machines because they thought enough to install the proper pieces, just a thought. as for the floor, that is false. shes trying to claim the floors are damage to justify that the machine was slammed down, which it wasn't. yes, i hung up on her because her and her technician were belligerent. hopefully ***** will be more accountable for her own oversight going forward. Consumer Response /* (3000, 7, 2013/06/27) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) Professional movers were hired to move my washer and dryer. They banged the washer through the door and down the stairs, using nothing to hold it. They should have used straps - instead, the mover said to me - "Sorry, we have to get this down the stairs and we are gouging your stairs." A professional moving company would A) know that front load washers need to be treated with delicacy, just like any computerized system and B) would use straps to hold the washer to prevent it from slipping and sliding and gouging the stairs. The washer was damaged not because of bolts or no bolts, but because the movers did not carry the washer down the stairs, but let it slide and bang down. They also required the assistance of my neighbor to get the washer in the door; again, because they didn't use proper handling. In response to the comments above, I was totally polite, as was the repairman. ***** was literally yelling at me on the phone, refusing to pay without hearing the description of the problem. Movers have insurances in case property is damaged. I was really distressed to have ***** yelling at me on the phone, since I was speaking calmly and asking him questions. He said "Whatever" in a snide and disrespectful tone and then proceeded to yell. I had him on speaker phone, and the repairman was horrified by his manner, but unsurprised. The repairman told me that most companies will do whatever they can not to pay, because they have a deductible and they don't want to pay out of pocket. The final cost of the repair of my Whirlpool Duet machine was $380.00. There was also damage to my brand new stairs, which had been installed just a week before, and gouges in the wall. I am happy to provide photographic evidence. I continue to be distressed by the rudeness with which I was treated, and the disrespectful, angry tones that ***** took with me. Business Response /* (4000, 9, 2013/06/28) */ My position does not change. The washer/drier wad handled properly and was not slammed down. The technician said the damage was solely due to the bolts not being installed. The movers did not have knowledge of or access to the bolts, and it is not our responsibility to make sure the proper parts were installed in the washer that the customer owned. I will not be submitting an insurance claim, and I will not be compensating ***** out of pocket for something that we are not liable for. Please feel free to close this case as I am not in a position to negotiate. It's not our fault that the customer was not familiar with her own property. Business Response /* (4000, 12, 2013/06/28) */ I would like to forward this complaint to the person who is originally responsible for installing the washer and drier. That person didn't tell or show ***** about the stabilizing bolts and how to use them. I believe the technician should be liable, not just the person who picked up and moved it. Please file this BBB report with that individual or consort as they should have taken more care at the initial installation. Consumer Response /* (4200, 16, 2013/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an absurd allegation. Not only did I fully pay the movers, but I tipped as much as I could both times. I have more photos of damage to the wall. I am really confused why you are refusing to accept responsibility. The brand new stairs were damaged when the movers banged the washer down the stairs. I don't have a back porch, so not sure what you are talking about. I do, however, have a receipt for the brand new stairs and the wall, which was installed on May 30, and which I forwarded to you. I am not asking you to compensate me for the damage to the walls and stairs. I am providing information about the walls and stairs as evidence of the damage that was done, which caused the washer to be damaged. I am asking you to pay for the $376 that I had to pay to have my washer fixed, because your movers damaged it. That is fair and reasonable. Business Response /* (4000, 20, 2013/07/04) */ Sounds like this case should be closed. Per above ***** is not looking to receive damage for the walls or stairs. She is only looking to receive damage to the washer. Again, the technician called and said that every time the unit is moved it must have the stabilizer bolts installed, no matter what. We are not liable for the stabilizer bolts as we were not the original technician who installed the unit. There was also no mention of the bolts to us on the day of the move. The technician very clearly stated more than once that *****, the owner of the machine, was NOT aware that the bolts needed to be installed either. If the owner of the unit is unaware, how does anyone expect the movers to be aware? We are not liable for te washer/drier. We moved the unit per te instruction and supervision of our customer, nothing was taken into our own hands. I am not in a position to bend on this as we are certainly not liable for the damage that happened to the unit. Per my original email, my offer has not, and will not change. We will not pay for something we have no control over and will not be negotiating further. Thank you Consumer Response /* (4200, 23, 2013/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The damage to stairs SHOWS how the washer was damaged. How would you propose to fix my stairs or walls? If you'd like to cover that as well, that would be great. However, I think the fact that the brand new stairs were damaged when the washer was banged up going down the stairs clearly demonstrates negligence on the part of the movers. As I said, six different moving companies said they would use a strap or a dolly to get a washer down stairs, not just rely on the guys letting it bang down each step, as is what happened. Your story changes every time in an effort to divert blame, for example, accusing me of not paying the bill, when in fact I paid the bill, tipped generously, and provided beverages for the movers, as well as a place for them to rest. Just cover the cost of the repair, please. It is your responsibility, since the movers caused the damage. Consumer Response /* (-5, 24, 2013/07/08) */ From: ***** ****** [mailto:********@gmail.com] Sent: Monday, July 08, XXXX X:XX PM To: Maureen Shea Subject: Re: XXXXXXXX Hi Maureen, I don't think I ever signed a written contract, but I will forward all the email correspondence I had with ***** to you right now. ***** (not Linda! :-) ) On Mon, Jul 8, 2013 at 1:05 PM, Maureen Shea <*****@ct.bbb.org> wrote: Good Afternoon *****, Can you please send me any written documentation that you have regarding this case. I am having my supervisor look over the case and we need as much information as possible to rectify this complaint. Thank you,
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
Problems with Product/Service
Read Complaint Details
Complaint: The two young gentlemen that were responsible for the move I do not feel were very professional or prepared for this move. The two young gentle men Ralph & Paul showed up at 10:00 am on Tuesday March 5, 2013 and began the move under the supervision of my 22 year old daughter that also lives with me. When I arrived they had the truck filled for the first time so we headed to the new house. At that point I bought them lunch and they sat an ate. We headed back for a second load. Items were loaded and we returned to the new house once again. After the third trip the young men stated that their boss told them they had to be done. They emptied the items at the new house, 2 pieces of a small sectional were difficult to get down stairs. I told the young men "do what you have to do to get it down" meaning take the legs off as we spoke about. They did not have any tools to remove the legs and borrowed them from the Uverse installation man that was there. They got them downstairs. Boxes that were piled in the dining room wore clearly marked basement but were never put down there. At 5:00 they said they needed to leave, they did not have tools to remove doors from the refrigerator or the basement door for that matter so it would have been easier to get the furniture down there. The refrigerator never got moved. I paid them the remainder of the balance in cash got a reciept and they left. After they left I noticed that the whole side of my mattress and box spring was black from the bottom of the truck and that they left their hand truck. I called Chris the owner and told him about the mattress and that they left the hand truck. He appologized and said he would send them back, he did send them right back to get it. after they left for the second time I was heading downstairs and noticed a hole in the wall and the bracket on the handrail was broken. i also stpped on a piece of plastic from one of the bins they cracked. These discrepancies were not brought to my attention at the time. I sat and wrote an email to Chris. After 24 hours I di not get a response so I phoned him. He said that he spoke to the young men separately and they both told him I told them it was ok that the wall was broke just get it down there. When I requested him to send someone to repair the damage he refused and told me he would give me $50 back. I told him that I was going to contact a lawyer. he told me to do that. I do not feel that they handeled several of these matters in a a very professional manner. I had to pay someone to move the refrigerator, and they could not come for two days so I was without a refrigerator for two days. I purposely packed sme items in Plastic bins because the basement does get water at times and the bin the broke now needs to be replaced. the hole in the wall needs to be repaired as does the handrail. The matterss are going to have to be cleand. the legs to the cuch never made it back on the couch either. I do not feel they were very professional or prepared to do the things That Chris and I spoke of.
Desired Settlement: The settlement that I am seeking is damaged items repaired or replaced in a manner that is acceptable, in a timely fashion.
Business Response: Business Response /* (1000, 5, 2013/03/13) */ Contact Name and Title: ****** ****** Owner Contact Phone: XXX-XXX-XXXX Contact Email: *****@studsmoving.com Dear BBB and ******, thank you for the email with your concerns. The incident as described by ****** is not accurate. I would like to start by saying that the gentlemen showed up exactly on time and worked for the exact amount of time that the company quoted. There were no hidden fees or over-charges whatsoever. ****** literally called my after the move, mentioned the dolly, and said how great her move went and sung the men's praises. She was very happy that she was able to move out of a tough situation and that we were there to help her through that process. During the move, ****** literally stopped the men several times to talk to them about her breakup, which was obviously an emotional event. The men were not rushing her along, but they were displaying a sense of urgency because they were there to move her things, not to listen to accounts of a failed relationship over and over. They wanted to finish the job as quickly as possible without being distracted. Aside from this ****** was completely happy as she indicated during the initial phone call. Then 2 days later ****** called me back with a completely different tone. ****** literally screamed at me for 10 minutes without letting me get a word in edge-wise. I actually put the phone down for several minutes on speaker while I was doing chores. When I heard her stop talking finally I came back and asked her not to yell at me, but she was very wound up and could not talk like a polite, normal person. She even threaten me a number of times. I'm sorry but unless someone can be civil its tough for me for have a real conversation with that person. ******'s complaint was that the men punctured a hole in her stairwell wall. I spoke to both of the movers on separate accounts and the both very explicitly told me that they told ****** that the couch would not fit safely down the stairs. She was standing right there supervising the entire process. The men did take the legs off the couch but ****** said on more than one occasion to "do whatever it takes to get the couch down there". The men struggled and fought with the tight space as ****** continued to watch. This process took quite a bit of time because they literally had to jam a piece through that was too big for the area. Again, ****** sat at the top of the stairs watching and being very involved, including giving the men advice on which way to turn the couch in hopes that something might work. After ****** yelled and screamed at me for several minutes, she said I have two choices "to fix her wall or to go to small claims court". I chose small claims court please. 2 Young Studs Moving trusted our customer and followed her instruction after they made it crystal clear that damage would occur. ******'s response of "do whatever it takes" should have been more thought out. We warned of damage, she said OK do it, then got mad/belligerent when it actually happened. We accept zero liability for the damage to her wall. The rest of her move went perfect without incident. Business Response /* (-10, 7, 2013/03/15) */ Today on March 15th at 1:40pm I received yet another phone call from ******. She started the conversation by thanking me for replying to the BBB complaint that she initiated. Then she proceded to tell me that her daughter was video taping the men moving and that the whole conversation where she told us to "do whatever it takes" is on video. She said she is initiating an investigation. I told her that because she contacted the BBB and is initiating a separate investigation that I do not have anything else to contribute to the conversation. I am not sure what she was trying to accomplish by calling, but she just said she wanted to "warn me" a number of times. The conversation ended when ****** swore she would take a billboard out on 95 to let people know about her experience with my company Business Response /* (-10, 8, 2013/03/15) */ (Continued). ****** said she would rather spend the money that she was going to use on fixing the wall on the billboard.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|7/14/2011||Problems with Product/Service|