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Business Profilefor2 Young Studs Moving LLC
Moving Companies
Current Alerts For This Business
Alert:
Information involving 2 Young Studs Moving's advertising is included in this BBB Business Profile.
Additional business information
Advertising Review:
In April 2023, BBB contacted 2 Young Studs Moving regarding claims in its advertising. The business responded but did not address, substantiate, or modify the claims brought to its attention by BBB.
At its website is a square graphic with the statement "A+ rating." According to the BBB Code of Advertising, the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. BBB requested that the business explain who has assigned an A+ rating to 2 Young Studs Moving and add this information to its website.
Its website lists its Massachusetts Local Authority Certificate/License as 31595. BBB was unable to confirm this and requested that the business provide written proof of current licensing issued the state of Massachusetts.
The company's listing at angi.com states "With an A+ Rating by the BBB, you can trust that we are a local company with a great reputation to protect." Its listing at greatguysmovers.com states "2 Young Studs Moving takes pride in providing exceptional customer service for every job it performs, as evidenced by its A+ rating with the BBB." While a non-BBB accredited business may advertise its BBB grade rating, it must be accurate and done in a media that can be immediately changed if the rating changes. Because 2 Young Studs Moving does not currently have an A+ rating, BBB requested that it make adjustments to its advertising.
The business states on its website that "We also offer the best insurance protection available in the industry." Advertisers must not deceptively or falsely disparage a competitor or competing products or services in their advertising. Truthful comparisons using factual information may help consumers make informed buying decisions, provided the advertiser can substantiate all claims made. BBB requested that the business provide proof of this claim or consider modifying it.
Its listing at yelp.com states "2 Young Studs Moving does the most volume of moving jobs in Connecticut.." and "To date the moving company does more volume in its area than any other mover." Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. BBB requested substantiation for these claims.
At its website is a square graphic with the statement "A+ rating." According to the BBB Code of Advertising, the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. BBB requested that the business explain who has assigned an A+ rating to 2 Young Studs Moving and add this information to its website.
Its website lists its Massachusetts Local Authority Certificate/License as 31595. BBB was unable to confirm this and requested that the business provide written proof of current licensing issued the state of Massachusetts.
The company's listing at angi.com states "With an A+ Rating by the BBB, you can trust that we are a local company with a great reputation to protect." Its listing at greatguysmovers.com states "2 Young Studs Moving takes pride in providing exceptional customer service for every job it performs, as evidenced by its A+ rating with the BBB." While a non-BBB accredited business may advertise its BBB grade rating, it must be accurate and done in a media that can be immediately changed if the rating changes. Because 2 Young Studs Moving does not currently have an A+ rating, BBB requested that it make adjustments to its advertising.
The business states on its website that "We also offer the best insurance protection available in the industry." Advertisers must not deceptively or falsely disparage a competitor or competing products or services in their advertising. Truthful comparisons using factual information may help consumers make informed buying decisions, provided the advertiser can substantiate all claims made. BBB requested that the business provide proof of this claim or consider modifying it.
Its listing at yelp.com states "2 Young Studs Moving does the most volume of moving jobs in Connecticut.." and "To date the moving company does more volume in its area than any other mover." Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. BBB requested substantiation for these claims.
At-a-glance
Overview
2 Young Studs Moving, LLC offers residential household moving, local and interstate, specialty is loading and unloading your moving truck and/or storage unit. POD rentals are also available for storage.
Business Details
- Location of This Business
- New Haven, CT 06511-3882
- BBB File Opened:
- 10/1/2007
- Years in Business:
- 18
- Business Started:
- 10/1/2005
- Business Incorporated:
- 3/21/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Christopher Monks, Member
- Contact Information
Principal
- Mr. Christopher Monks, Member
Customer Contact
- Mr. Christopher Monks, Member
- Additional Contact Information
Phone Numbers
- (855) 278-8376Other Phone
- (617) 958-1884Other Phone
- (855) 278-8376
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I paid $390 for Chris employees to move my furniture. They came two hours late and moved seven items out of my storage unit. When I got home they said they could not move me and I would be refunded. I called several times about my refund and he said he had to get the money. He don’t have no money. I would like my refund.
Read MoreCustomer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joy C
1 star
01/26/2024
Horrific Experience especially with the owner, Chris.
I used their service two days ago. They arrived an hour and a half late. They did not protect my furniture, tv, mattress. My mattress was brand new and it looks as if it was dragged through the mud. TV has scratches, antique table has a deep scratch and missing finish, the sleigh bed has been damaged. None of my items were protected. The next morning I texted the owner, Chris to let him know that I never received a copy of the fully executed agreement (which means null & void in the state of CT), I never received their insurance information, and they charged me for an extra 1.5 hours when it should have been one hour. They told me that I could not use my credit card and had to venmo them. At the end of the day, the owner accused me of using the insurance as financial gain, called the Dept of Consumer Protection where my Real Estate license is, called my former broker, and the local board of Realtors trying to get me in "trouble." First, my career has nothing to do with this move nor were they contracted to move any real estate related items. He sent me harassing text messages where I had to block him, and said the he is great at this and to let him know if I wanted to continue...with what I have no idea. Needless to say, I am contacting the BBB and spreading this warning to anyone whom needs a moving company. My advice is, continue on with your peaceful life and avoid unnecessary harassment.
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