BBB Business Review

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This business is not BBB accredited.

Survey Sampling International, LLC

Phone: (203) 567-7200 Fax: (801) 379-5073 View Additional Phone Numbers 6 Research Dr., Shelton, CT 06484 View Additional Web Addresses

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Survey Sampling International, LLC offers survey sampling and related services for market survey research.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Survey Sampling International, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 102 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

102 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 12
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 73
Total Closed Complaints 102

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Survey Sampling International, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: October 16, 2002 Business started: 09/15/1977 Business started locally: 09/15/1977 Business incorporated 01/09/2003 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chris Fanning, President, CEO Mr. Rick Essex, CFO Ms. Susan Evans, Customer Service Mr. Barry Lyon, General Counsel
Contact Information
Customer Contact: Ms. Susan Evans, Customer Service
Principal: Mr. Chris Fanning, President, CEO
Business Category

Market Research & Analysis Market Survey Companies

Alternate Business Names
S S I Holdings Survey Spot
Additional Information

The Better Business Bureau serving Connecticut and Survey Sampling International are aware of the company's name and other identifications (e.g. Opinion Outpost) being used in association with fraudulent secret shopping checks.

One of the more serious scams consists of the consumer receiving a fraudulent check or money order for large amounts of money using the names of this or similar companies.  The consumer is asked to spend a given amount in various ways as part of their "job" as a mystery shopper, to keep some of the money for their earnings, and to send the balance by Western Union or Moneygram to a third party.  The scam may also involve the purchase of gift cards or prepaid credit cards with the consumer providing the information on the card(s) to the scammer or a third party by phone or text message.  The scammer is counting on the consumer depositing the check in their bank account, then following the instructions provided for the money before the check has properly "cleared".  By the time the check has been confirmed as fraudulent, the consumer has lost the money spent on any type of prepaid card(s) or sent by wire to a third party, in addition to paying a service charge to their bank for depositing a fraudulent check.

Survey Sampling International is a marketing research company based in Connecticut which has been in business since 1977, and DOES NOT send out checks prior to a person being hired to work for the company. If a consumer has been sent a check using the company name and offering secret shopping opportunities, you are encouraged to contact the Federal Trade Commission at 877-382-4357.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.