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BBB Business Review

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BBB Accredited Business since

InsightExpress, LLC

Phone: (203) 351-2888 Fax: (203) 359-4718 View Additional Phone Numbers 401 Merritt 7 Ste 3, Norwalk, CT 06851 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


InsightExpress, LLC offers online market research.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that InsightExpress, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for InsightExpress, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

5 Customer Reviews on InsightExpress, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: July 05, 2002 Business started: 10/19/1999 Business started locally: 10/19/1999 Business incorporated 10/04/1999 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. William Lipner, Chairman/CEO Ms. Megan Rome, VP Sr Marketing Director Mr. Michael Tsavaris, Sr. VP, CFO Mr. Jon Weinstein, VP, Director, Project Management & Operations
Contact Information
Principal: Mr. William Lipner, Chairman/CEO
Customer Contact: Mr. Jon Weinstein, VP, Director, Project Management & Operations
Business Category

Market Research & Analysis Market Survey Companies Media Consultant Marketing Consulting Services (NAICS: 541613)

Alternate Business Names
Additional Information

This company states on one of its web sites that its name is being misused by scam artists to perpetrate fraud involving a check cashing scam. For details, visit the company's web site at


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.