Business ProfileforPitney Bowes Inc.

I ordered a postage machine from PB. Received the machine and set it up. It's been connected to the internet from the first day. Tried to load postage but realized that we need to load funds to a Prepaid account using a bank transaction or ACH and not credit card. Ok, I didn't know that before, but not a problem. Have been trying to use their deposit option on the account but keep getting an error. Worked with my IT to be sure the machine stays connected to the account. I got that resolved, but still get the same error when I try to add funds to the account. My problem is with PB's support. I opened a case with tech support. Tech support transferred the case to accounting and closed my tech support case. Accounting closed my case after telling me I need to update my credit card and posted instructions. The credit card payment only works on their SendPro side, not the machine side. Since they closed the case, I can't respond that my issue isn't on the SendPro account, but rather the machine. I had to open another case and now I wait another day in hopes that they can get me an answer. I've called for support and get directed to the website and told to open a case online. I've had the machine for a week and still can't use it. I'm paying a monthly service for something I cannot use nor get assistance with.