BBB Business Review

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This business is not BBB accredited.

Neopost USA, Inc.

Find a Location

Phone: (203) 301-3400 Fax: (203) 301-2600 View Additional Phone Numbers 478 Wheelers Farms Rd, Milford, CT 06461 View Additional Email Addresses

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This business offers mailing machines and equipment.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Neopost USA, Inc. include:

  • 7 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 112 complaint(s) filed against business

Customer Complaints Summary Read complaint details

112 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 32
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 80
Total Closed Complaints 112

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Neopost USA, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: September 11, 2002 Business started: 12/29/1976 Business incorporated 12/29/1976 in DE
Type of Entity


Business Management
Mr. Rodney Tovaas, Sr. Director, Call Center Ms. Jacquelin E. James, Customer Service Manager Mr. Christopher Roberts, Sr. Manager, Customer Service
Contact Information
Principal: Mr. Rodney Tovaas, Sr. Director, Call Center
Business Category

Mailing Machines & Equipment

Alternate Business Names
Addressing Group Atlanta Competency Center Austin Competency Center Deaton's Mailing Systems, Inc. Dex Imaging & Mailing, Inc. Hasler, Inc. Indianapolis Competency Center Innovative Mailing & Shipping Systems ITS Neopost, Inc. MailFinance, Inc. MailShip Technology MAILwaukee Mailing, Shipping & Equipment, Inc. Modular Mailing Systems, Inc. National Mailing Systems Neopost Alternative Mailing, Inc. Neopost New England Nexxpost Priority Mailing Systems, LLC San Diego Postal & Shipping Equipment Shannon Business Systems

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.