BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

M2 Media Group, LLC

Phone: (203) 548-2073 View Additional Phone Numbers 5 High Ridge Park Fl 2, Stamford, CT 06905 http://www.m2mediagroup.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

M2 Media Group, LLC designs and operates magazine marketing and programs in partnership with consumer brands and magazine publishers.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for M2 Media Group, LLC include:

  • 338 complaint(s) filed against business

Factors that raised the rating for M2 Media Group, LLC include:

  • Length of time business has been operating
  • Response to 338 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

338 complaints closed with BBB in last 3 years | 104 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 59
Billing/Collection Issues 54
Delivery Issues 66
Guarantee/Warranty Issues 0
Problems with Product/Service 159
Total Closed Complaints 338

Customer Reviews Summary Read customer reviews

2 Customer Reviews on M2 Media Group, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 27, 2005 Business started: 09/01/2004 Business started locally: 09/01/2004 Business incorporated 08/12/2004 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Rock, Senior Vice-President Mr. Michael Borchetta, CEO Mr. Michael Frank, President Ms. Heather Ordway, Customer Service Support
Contact Information
Principal: Mr. David Rock, Senior Vice-President
Business Category

Magazines - Subscription Agents

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.