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BBB Business Review

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BBB Accredited Business since

Synapse Group, Inc.

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Phone: (203) 595-8255 Fax: (203) 391-0817 View Additional Phone Numbers 225 High Ridge Rd, Stamford, CT 06905 http://www.synapsegroupinc.com View Additional Web Addresses


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Description

This company offers magazine sales and merchandise.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Synapse Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Synapse Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 609 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

609 complaints closed with BBB in last 3 years | 185 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 71
Billing/Collection Issues 341
Delivery Issues 24
Guarantee/Warranty Issues 1
Problems with Product/Service 172
Total Closed Complaints 609

Customer Reviews Summary Read customer reviews

38 Customer Reviews on Synapse Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 36
Total Customer Reviews 38

Additional Information

BBB file opened: September 13, 1995 Business started: 03/14/1991 Business started locally: 03/14/1991 Business incorporated 01/01/1991 in DE
Type of Entity

Corporation

Business Management
Mr. David Korbusieski, Customer Service Mgr. Mr. William Wade, Vice President, Business Operations Ms. Jody Freire, Sr Mgr, Customer Care Ms. Janet Jones, Director CCO
Contact Information
Principal: Mr. David Korbusieski, Customer Service Mgr.
Principal: Mr. William Wade, Vice President, Business Operations
Business Category

Magazine Sales Marketing Programs & Services Book Stores (NAICS: 451211)

Alternate Business Names
Ayuda en Carreterra Coffees of the World Food and Wine Connesuer Club Magazine Direct, Inc. NewSub Magazine Service NSS Magazine People En Espanol Discuentos y Mas Synapse Connect Synapse Retail Ventures Synapse Solutions, Inc. Travel and Leisure Family Club Travel and Leisure Golf Players Club www.freebizmag.com www.magazinestore.com www.magsformiles.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.