BBB Business Review

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This business is not BBB accredited.

Connecticut Limousine, LLC

Phone: (203) 974-4702 Fax: (203) 974-4757 View Additional Phone Numbers 80 Middletown Ave, New Haven, CT 06513 http://www.ctlimo.com


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Description

Connecticut Limousine, LLC offers personal or corporate ground transportation services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Connecticut Limousine, LLC include:

  • Failure to respond to 12 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Connecticut Limousine, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 24
Total Closed Complaints 28

Additional Complaint Information

On January 9th, 2015, BBB Serving Connecticut wrote to Connecticut Limousine, LLC regarding patterns of complaint activity that have developed in BBB files.  Complaints indicate that scheduled drivers do not arrive on time, or at all, for confirmed pick-ups but that, when they do, the vehicle breaks down and alternate transportation is not provided immediately or at all. Additionally, it is not disclosed to consumers during the booking process when the driver will not be taking the consumer directly to their destination.
BBB asked that Connecticut Limousine, LLC outline the strategies they intended to put into place in an effort to address the underlying cause of the outlined patterns. To date, BBB Serving Connecticut has not received a response from the company and the complaint patterns remain.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Connecticut Limousine, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 17, 1991 Business started: 01/01/1960 Business started locally: 01/01/1960 Business incorporated 08/30/1996 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Transportation, State of CT Dept. of
2800 Berlin Tpke, Newington CT 06111
www.ct.gov/dot/site/default.asp
Phone Number: (860) 594-2820
steve.korta@po.state.ct.us

Motor Vehicle, State of CT Dept. of
60 State St, Wethersfield CT 06109
www.ct.gov/dmv
Phone Number: (860) 263-5055
mail@dmvct.org

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Andy Anastasio, Jr., Managing Partner Mr. Richard A. Loricco, Managing Partner Ms. Lisa Morrone, Customer Service Representative
Contact Information
Customer Contact: Ms. Lisa Morrone, Customer Service Representative
Business Category

Limousine Service Transportation Services

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.