This business is not BBB accredited.

Early Advantage, LLC

Phone: (203) 259-6480 Fax: (203) 256-8043 View Additional Phone Numbers 79 Sanford St, Fairfield, CT 06824 View Additional Web Addresses

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Early Advantage, LLC dba Muzzy Kids and Great Books Summer Program offers foreign language DVD teaching aids for children ages 2 to 12+. They also offer the Great Books Summer Program for middle and high school students from across the world to read selections from the greatest works of literature, experience college-level discussions and seminars with other literary-minded students. The programs are held at Amherst College and Stanford University.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Early Advantage, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Early Advantage, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 03, 2002 Business started: 04/09/1997 Business started locally: 04/09/1997 Business incorporated 04/09/1997 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Katie Lagana, Director Ms. Marcy Michaud, Office Manager Mr. David S. Ward, President
Contact Information
Principal: Ms. Katie Lagana, Director
Business Category

Language Training Aids Computer Software Publishers & Developers Educational Consultants Reading Instruction Training - Video Instruction Tapes E-Learning Book Stores (NAICS: 451211)

Additional Locations


    79 Sanford St

    Fairfield, CT 06824 (888) 999-4670 (203) 259-6480


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I didn't receive the product I ordered. Multiple emails/phone calls to company have not been answered. Product returned. Have not received refund. I purchased "Muzzy French" lessons with a year of online access. I never received online access code. Multiple attempts to solve problem were ignored by company. (I have email records.) The Cd's were not useful to myself or my child. Per "30 day money back guarantee" I returned product, in perfect condition, with shipping invoice attached. Package was insured and tracked. **** confirms delivery. I have yet to hear from company regarding refund, despite multiple email attempts.

Desired Settlement: Because I returned the product within 30 days of purchase, I would like a full refund. According to the company website, and the shipping invoice, product comes with a "30 day money back guarantee"

Business Response: Business Response /* (1000, 5, 2013/07/02) */ Thank you for trying MUZZY. We are very happy to stand behind our 30 day satisfaction guarantee and offer you a full refund. Because you paid by check, we have sent you a refund check. To expedite this process for you, we have sent this by *****. You should receive this tomorrow. Thank you again for trying MUZZY! Please let us know if we can help you with anything in the future. Kind regards, Early Advantage Customer Care

3/20/2013 Problems with Product/Service