BBB Accredited Business since
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Early Advantage, LLC dba Muzzy Kids and Great Books Summer Program offers foreign language DVD teaching aids for children ages 2 to 12+. They also offer the Great Books Summer Program for middle and high school students from across the world to read selections from the greatest works of literature, experience college-level discussions and seminars with other literary-minded students. The programs are held at Amherst College and Stanford University.
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A BBB Accredited Business since
BBB has determined that Early Advantage, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Early Advantage, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Katie Lagana, Director Ms. Marcy Michaud, Office Manager Mr. David S. Ward, President
Language Training Aids Computer Software Publishers & Developers Educational Consultants Reading Instruction Training - Video Instruction Tapes E-Learning Book Stores (NAICS: 451211)
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Additional Phone Numbers
- (888) 999-4670(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I didn't receive the product I ordered. Multiple emails/phone calls to company have not been answered. Product returned. Have not received refund. I purchased "Muzzy French" lessons with a year of online access. I never received online access code. Multiple attempts to solve problem were ignored by company. (I have email records.) The Cd's were not useful to myself or my child. Per "30 day money back guarantee" I returned product, in perfect condition, with shipping invoice attached. Package was insured and tracked. **** confirms delivery. I have yet to hear from company regarding refund, despite multiple email attempts.
Desired Settlement: Because I returned the product within 30 days of purchase, I would like a full refund. According to the company website, and the shipping invoice, product comes with a "30 day money back guarantee"
Business Response: Business Response /* (1000, 5, 2013/07/02) */ Thank you for trying MUZZY. We are very happy to stand behind our 30 day satisfaction guarantee and offer you a full refund. Because you paid by check, we have sent you a refund check. To expedite this process for you, we have sent this by *****. You should receive this tomorrow. Thank you again for trying MUZZY! Please let us know if we can help you with anything in the future. Kind regards, Early Advantage Customer Care
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|3/20/2013||Problems with Product/Service|
|1/4/2012||Problems with Product/Service|
|12/6/2011||Problems with Product/Service|