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            Business ProfileforRoots Landscaping, LLC

            Landscape Contractors

            Current Alerts For This Business

            Alert:
            Information involving Roots Landscaping's advertising and unauthorized use of BBB trademarks is included in this BBB Business Profile. 

            Misuse of BBB Name and/or Logo:
            The website for Roots Landscaping has several statements claiming "Roots Landscaping is an accredited business by the BBB Standards."  This business is not BBB accredited and our policies prohibit such references.

            In November 2023, BBB contacted Roots Landscaping regarding claims in its advertising.  

            Its website includes a "100% Satisfaction Guaranteed" button. According to the BBB Code of Advertising, when using the term guarantee, the advertiser must clearly and conspicuously include a statement that the complete details can be seen prior to sale. These details must disclose any material limitations on the guarantee.  Advertisers should only use “satisfaction guarantee” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.  BBB suggested to the business that if its policy does not include a full refund, that it consider modifying this statement. The business did not respond to BBB or make adjustments to its claims. 

            The following claims appear on its website:
            "Roots Landscaping is your #1 local fence contractor in Bethel, Connecticut."
            "Roots Landscaping is always the best-rated landscaping company on Google Reviews, Yelp, Angie’s List, etc."
            "Roots Landscaping provides top-rated service for the Danbury area.."   

            Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims can be proved or disproved.  The business did not provide substantiation for these claims or modify them to something more subjective.

            Connecticut state law requires that every contractor include his/her Home Improvement Contractor (HIC) Registration number on all advertising in all media.  BBB suggested that the business add this number to its advertising to become compliant with Connecticut State Law but did not receive a response..

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Roots Landscaping, LLC offers landscaping, masonry and fencing contracting as well as snow removal for residential and commercial customers. 

            Business Details

            BBB File Opened:
            11/30/2015
            Business Started Locally:
            3/13/2013
            Business Incorporated:
            1/24/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Helder J Domingues, Owner
            Contact Information

            Principal

            • Mr. Helder J Domingues, Owner

            Customer Contact

            • Mr. Helder J Domingues, Owner
            Additional Contact Information

            Fax Numbers

            • (203) 293-6968
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/03/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Complaint Details Unavailable

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Connecticut

            BBB Reports On

            BBB reports on known marketplace practices.

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