BBB Accredited Business since
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Landmark Landscaping & Lawn Service offers landscape design and maintenance, as well as tree removal, land clearing, and lawn installation. They also perform snow removal.
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A BBB Accredited Business since
BBB has determined that Landmark Landscaping & Lawn Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Landmark Landscaping & Lawn Service include:
- 3 complaint(s) filed against business
Factors that raised the rating for Landmark Landscaping & Lawn Service include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Mark Marsala, Owner Ms. Ellisa Hanna, Administrative
Landscape Contractors Landscape Maintenance Landscape Designers Lawn Maintenance Tree Service Patio & Deck Builders Walkway Design Patio Builder Snow Removal Service Lawn & Tree Care Lawn Installation Service Stump Removal & Grinding Stump Grinding Contractors - Retaining Wall Landscaping Services (NAICS: 561730)
Alternate Business NamesLawn Experts, LLC Lawn Xperts
Newtown, CT 06470 (203) 268-6100 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|8/24/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Unauthorized work perform to my property at **** ****** ******* *********, CT 06615. My tenant on the third floor moved in July. She told me her son worked for a landscaping company who is a good friend of mine and she would ask him to get a quote to clean the weeds and trim hedges in the yard. I told her I have someone to do that and she responded that he has not been doing a good job because weed are everywhere and all the shrubs are overgrown. I told her to get a quote from her son and let me know. I never discuss the matter with her again until I received an invoice #**** dated 8/7/2015 for $691.28 stating to make the check out to a Mark M****** the owner of Landmark Landscaping and not the company name. I called the company to find out who they were because I did not authorized them to do any-work on my property. I spoke with Mark M****** and he proceeded to tell me the tenant gave him the go-head to do the job. I told him I would have never agree to the amount when the guy who usually does the job only charges $100. Mark M****** started screaming using 4 letter words and I could not get a word in. Since he was being so unprofessional I hung up and decided to call my tenant and explained to her that she had no authority to get this company to work on my property without my consent. I would never agree to spend $691.28 to clean the yard when my property has no grass it is completely paved the weed are from the flower beds. She sent me pictures before the work was done and after pictures. Because I leave out of state. I Got a call last month from my tenant son and said to pay him directly $400.00 I told him, he is not the person billing me since August I have gotten a bill every month from Lawn Experts LLC signed by owner Mark M******. I spoke to my attorney he said to ignore them and report him to the better business Bureau for unfair practice because I never gave him permission to do work on my property.
Desired Settlement: I want him to stop billing me or contact me again regarding this matter.
To whom it may concern:
|5/18/2015||Problems with Product/Service|