Business ProfileforCreative Exteriors, LLC

We signed a contract with Creative Exteriors in December of 2021 on the date of 12/21/21 and also gave then a $100 deposit for the work to be done in the spring. The work agreed upon was to bring in topsoil to flatten a large portion of the backyard so we could install a playscape, and to do landscaping plantings around our home. I was told in December that they would call me about a month before the work was to begin so we could discuss anything else needed, or if I had any questions of them before the work began. On April 12, 2022, I ended up reaching out to Creative Exteriors (CE) because I hadn't heard from them yet for the work to be started. I was then told at that time, "oh, they would begin work at my home in about 2 weeks". I was surprised I had not received a call yet about this, but at the time I was okay with the timeframe. The work began the week of May 2nd, completed May 7th. During the work being done, I had to reach out to CE because they weren't communicating with me very clearly on when I could expect the work to be completed. While they were here at my home I did question the person in charge about the "flat area" in my backyard that didn't look flat. I was told if you look at it from a certain area, it is flat, and you need to have run off. Once the work was done I was told to keep watering everything, week 1-every day, week 2-every other day and for the rest of this summer, at least 2 times per week and more if really dry. I was also told that after 1 month, i would definitely have grass. After 2 weeks I began seeing brown on 3 of the plantings, and called and was told to just keep watering and to buy a liquid fertilizer and put that on the 3 plantings. After 1 month, there was still 95% dirt in the new "grass" area, and after calling and speaking with multiple people and someone even coming to my home to look, I was told, "Just keep watering". We called 1 more time in June and expressed out dissatisfaction, with no result.