BBB Accredited Business since
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A K Remodeling & Design Services offers a full service remodeling company; handyman, home improvements, additions, kitchen and bathroom remodeling, decks, windows, doors, siding, roofing and gutters.
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A BBB Accredited Business since
BBB has determined that A K Remodeling & Design Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A K Remodeling & Design Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brant A. Batzinger, Manager/Member Mrs. Torri Batzinger, Owner/Member
Kitchen & Bath - Design & Remodeling Kitchen Remodeling Caulking Contractors Contractor - Remodel & Repair Doors - Repair Drywall Contractors Drywall Taping and Texturing Gutters & Downspouts Contractors - Gutters Home Improvements Home Improvements - Additions Patio & Deck Builders Deck - Repair Roofing Contractors Siding Contractors Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Remodeling Services Windows - Installation & Service Handyman Services Granite Cabinet Refacing Doors - Installation Storm Windows & Doors Appliances - Installation Pressure Washing Windows - Repairing Moldings Deck Cleaning and Waterproofing Deck Cleaning & Sealing Residential Remodelers (NAICS: 236118)
Service AreaHartford, Middlesex and New Haven Counties
Alternate Business NamesA K Associates, LLC Case Handyman & Remodeling Services
40 N Plains Ind Rd Ste A
Wallingford, CT 06492 (203) 269-1576 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The wood from an existing deck was removed and an extended deck was added. **** was used. After a bad snow storm and snow had to be taken off of roof, the deck separated from house. The insurance co. came to look at damages and would not pay because they said the deck was not attached to the house properly. I called Case (*** *********) and told him what had happened. He sent a worker who assessed the damage and told me that it wasn't done right in the first place. I wanted it fixed. *** ********* did repair damage by removing and re-installing existing deck boards and said he would repair frame to house and install one new **** board. I paid him an additional $188. The end of last year I noticed the board he put in had warped and was raised enough to cause someone to fall as you walked across the deck. This year it got worse so I called him and told him what happened and he said he would come out and look at it. He never came. I've called several times and he doesn't answer the phone, not does he return my calls. I'm at my wits end because I don't want to pay any more and I want it fixed.
Desired Settlement: See above in complaint description.I've paid $5469.49 in 2008 to do the deck and $188.00 on 9/8/11 to repair the damage that the insurance co. said was his fault. I feel that if it was done right the boards which are **** should not have warped. I want it fixed and I don't feel that I should have to pay him any more money.
Website Complaint Response:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.