BBB Business Review

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This business is not BBB accredited.

Pennachio Jewelers, LLC

Phone: (860) 652-0806 Fax: (860) 652-0807 120 Hebron Ave, Glastonbury, CT 06033

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Located at Eric Town Square, we offer a full line of fine jewelry, watches, and giftware including several area exclusive collections. Services include: Expert Jewelry Repair - Custom Jewelry Design - Appraisals - Payment for Unwanted Jewelry - Consignment Service - Engraving - Watch Repair

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pennachio Jewelers, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pennachio Jewelers, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 27, 2008 Business started: 10/01/2007 in CT Business incorporated 12/04/2007 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ronald T. Drost, Owner, Business Manager Ms. Tracey Pennachio, Owner, Sales Manager
Contact Information
Principal: Mr. Ronald T. Drost, Owner, Business Manager
Customer Contact: Ms. Tracey Pennachio, Owner, Sales Manager
Business Category

Jewelers - Retail Jewelry Repair Watches - Service & Repair Appraisal - Jewelry Jewelry Designers Jewelry Engravers Gift Shops

Products & Services

Pennachio Jewelers, LLC sells the following brand(s): Please see our website at

Pennachio Jewelers, LLC offers the following product(s): Please see our website at

Method(s) of Payment
Credit Cards, Personal Checks, Cash, Layaway Available
Refund and Exchange Policy
30 day refund and exchange policy

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.