BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 02/26/2007
SureSource, LLC
Phone: (203) 922-7500Fax: (203) 922-7555View Additional Phone Numbers20 Constitution Blvd S, Shelton, CT 06484-4302www.suresource.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 02/26/2007
BBB has determined that SureSource, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised SureSource, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 34 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 3 |
| Billing / Collection Issues | 1 |
| Delivery Issues | 7 |
| Guarantee / Warranty Issues | 2 |
| Problems with Product / Service | 21 |
| Total Closed Complaints | 34 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Company
Contact Information
Principal: Mr. Todd Holson (President/CEO)Ms. Stella Harris (Accounts Payable Supervisor)Business Category
Internet Shopping, Appliances - Major - Wholesale & Manufacturers, Shavers - Electric
Products & Services
This company offers direct to consumer internet retail products.
Alternate Business Names
Cuisinart Webstore, Igloo Consumer Services, ISI Web Store, Pentax, Senseo, Atkins, Brita, Clif, Crayola, Culligan, Fiskars, Guinness, Igloo Store, ISI, Karcher, Krups, Memorex, Mr. Coffee, Omni, Oster, The Senseo Store, The Consumer Link, Wahl, Wahl Animal Store, Snowshack, Coca Cola Store, Pentax Technologies, 5-hour Energy, Acco-, Andis, Balance Bar, Bear Naked, Boots, Budweiser, Bushnell, Cerwin-vega, Clear and Clear, Coosh, Cuisinart, Decleor, Delonghi, Emjoi, Eton, Fuji, Grohe, Hershey, Hitachi, Hugo, Hunter Fan, Kashi, Kiss My Face, K-y, Meguiars, Meyer, Nexgrill, Omron, Power Bar, Rowenta, Simplexgrinnell, Softsheen, Strech Island & Fruitabu, Sunbeam, T3m, Thermos, Trail of Painted Ponies, True Lemon, Waterpik, Yamaha, Shopserta.comLocationsX
1 Locations
-
20 Constitution Blvd S
Shelton, CT 06484-4302(203) 922-7500
(800) 231-8793
(203) 385-5700
(203) 922-7549Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Connecticut. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*SureSource, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 231-8793
- (203) 385-5700
- (203) 922-7549
Additional Fax Numbers
- (203) 922-7500
- (203) 922-7590
Additional Web Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Internet Shopping
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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