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BBB Business Review

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BBB Accredited Business since

Specialty Pool Products

Phone: (800) 983-7665 Fax: (888) 674-7665 54 Newberry Rd, East Windsor, CT 06088 http://www.poolproducts.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Specialty Pool Products offers internet and mail order swimming pool, spa and related leisure products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Specialty Pool Products meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Specialty Pool Products include:

  • 11 complaint(s) filed against business

Factors that raised the rating for Specialty Pool Products include:

  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 5
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Specialty Pool Products
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 24, 1998 Business started: 01/01/1994 Business started locally: 01/01/1994 Business incorporated 04/30/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Tony Ruggiero, General Manager
Contact Information
Principal: Mr. Tony Ruggiero, General Manager
Business Category

Internet Shopping Sauna Equipment & Supplies Swimming Pool Equipment & Supplies Furniture - Outdoor Mail Order & Catalog Shopping Spas & Hot Tubs - Supplies & Parts Electronic Shopping (NAICS: 454111)

Alternate Business Names
SPP Holding Corporation
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.