BBB Accredited Business since
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Prime Time Solutions, Inc. offers internet sales and marketing services.
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A BBB Accredited Business since
BBB has determined that Prime Time Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Prime Time Solutions, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Michael Haynes, Executive Vice President
Internet Shopping Internet Marketing Services Advertising - Direct Mail Electronic Shopping (NAICS: 454111)
23 Garfield St
Torrington, CT 06790 (800) 333-9325 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (860) 482-0311(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I bought a product from this company and the product does not work the way they say it does so I wanted to return it because I cannot use it, and they say that they will not accept return of the product. I made sure that I called them with my complaint before the warranty had lapsed and they said that I had no reason to return the product for a refund. So I never bothered to mail the product back because I wouldn't get my refund for it.
Desired Settlement: I wish them to take the product back at their cost and refund me full price for the product because they were rude and would not honor their warranty, even though it is past the 30 day warranty. It would have been sent back before end of warranty if they had said that they would refunded me.
Business Response: We were contacted by this customer and replied to their request. Below is the email we received from the customer along with our reply:
1 2/25/2015 6:34 pm
******** ***** **** This is a complaint about your product and your telephone representatives.
The product does not do what you claim it does. Its blower is not very strong and it has no suction for sucking up leaves. I have a Sycamore tree and it will not pick up those leaves. I have to pick them up by hand and crunch it up then hold it in front of the nozzle in order for it to pick them up. And when I attached the 2 parts of the nozzle together, I cannot take them apart in order to ship it back.
Next is your telephone representative. I called within 15 days of buying your product and she told me that they would not refund my money if I returned the product. She said that there was no acceptable reason for returning it.
I must say that your company is a fraud! Now it is way passed the time that I can return the product, so I am stuck with a useless piece of garbage! I have made a complaint to the BBB on this issue and I hope you get what you deserve! Yes No No Remove
2 2/26/2015 7:31 am ****** ********** ******
No one at our company would tell you that you could not return the product. We're positive you contacted **** directly. Your purchase was not made through them. The representative could not take back a product that they did not sell to you. Had you looked at your receipt you would have had our contact information to call the correct phone number. We will send you return label to send the product back to us. When we receive it you will be issued a refund.
Prime Time Solutions, Inc.
Hours 9 AM - 5 PM EST
Problems with Product/Service
Read Complaint Details
Complaint: I returned 2 items; order #***-********************. I paid 152.90 for these items yet I received a refund of only 111.96. The difference supposedly being in Shipping and handling and restocking fees. 1st, I paid the shipping fee to return the item. 2nd if I were to take a leaf blower back to ***** or **** ***** They do not charge a restocking or handling fee. These fee's amount to 26.8% of the original cost of the item and that is outrages especially since I paid the return shipping. The information on their website said 10%, which is still outrages when I have paid for the return shipping.
Desired Settlement: Since I paid the return shipping and **** ***** and***** do not charge handling or restocking fees I feel I should receive a full refund. An additional $40.94. credited back to my ****** **** ending ****.
Business Response: This customer called us because he returned two products (put second product in box with machine he received). Since the warehouse did not know this (shipped in two separate boxes) the item was not refunded when the return was received. We immediately refunded him the $40.94 for the item. See refund attached.
Read Complaint Details
Complaint: I ordered a ******* blower from these lame brains.1. They sent the order back stating invalid address, that's funny because I am typing this from there now.2. I called to complain with them and they said they would ship the machine out to me again, that's not so funny because nothing has ever showed up.3. I checked my order status on their website and it say invalid number.4. Waited over twenty minutes on the phone with no answer.5. I am out the money and have nothing to shoe for it and no product.
Desired Settlement: Either send me the machine or refund my money, simple as that.
Business Response: Orginal shipment was return to us. Please refer to the tracking number ********************** from file uploaded. We reshipped the customer as soon as we knew there was a problem with the shipment. The reship tracking number is **********************. We have also included the POD file showing delivery of the reshipped item on 09/03. We're sorry if the customer was unable to reach us on the phone for 20 minutes. We take all phone calls and sometimes we do get busy but we take care of all our customers as best we can.
Prime Time Solutions, Inc
Read Complaint Details
Complaint: Order placed on 5/25/13 as of 6/4/13 no product and no estimate of shipment. Attempted for 2 days to contact by phone-email only to be put on hold. Need this order cancelled as product to late for need.
Desired Settlement: Cancel order with confirmation of cancellation
Business Response: Business Response /* (1000, 5, 2013/06/05) */ ******, I am very sorry for the inconvenience you have experienced with Prime Time Solutions. While there is no excuse for the delay, I think you are at least owed an explanation of what happened to your order. Prime Time Solutions, Inc. is right in the middle of transitioning our fulfillment warehouse from one location to another. Your order was one of the first orders that came in after the initial cutoff period. We were doing everything we could to have the new warehouse shipping orders by 5/28, but we ran into some technical snags and have been working nonstop to correct the issues. Because of the delay in us processing orders, we naturally saw a rise in phone calls and voice mail messages. In fact, our voice mail system was full yesterday to the point where people couldn't leave a message. It is quite embarrassing. That being said, all issues have been resolved and we are shipping orders again. I have canceled your order as you requested. I am truly sorry for the delay and inconvenience that you experienced with Prime Time. We strive to have the best possible customer service that we can. To stand behind that, the least I can do is ship you a battery, for free. I know it won't make up for the inconvenience we have caused you thus far, but hopefully it will give us a little less of a black eye in your opinion. If you need anything going forward please do not hesitate to contact me directly. My name is ******* ****** and my phone number is XXX-XXX-XXXX x *** or ************ (direct). Regards, *******
|2/12/2013||Problems with Product/Service|
|10/2/2012||Problems with Product/Service|