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Find a Location

Clarus Commerce, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Clarus Commerce, LLC

      500 Enterprise Dr Ste 2D Rocky Hill, CT 06067-3913

      BBB Accredited Business
    • FreeShipping.com

      Dupont, WA 98327

    • Clarus Commerce, LLC

      PO Box 290728 Middletown, CT 06457

      BBB Accredited Business
    • Clarus Commerce, LLC

      PO Box 447 Herndon, VA 20172

    Business ProfileforClarus Commerce, LLC

    Internet Marketing Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    161 complaints closed in last 3 years

    64 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/31/2003

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Clarus Commerce creates and markets multiple products that enhance consumers' online shopping experiences. A subscription to one of its products can offer benefits designed to optimize a member's savings.

    Products & Services

    loyalty and rewards programs, free shipping, free returns, and price protection tools

    Business Details

    This is a multi-location business.

    Find a Location

    Clarus Commerce, LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Clarus Commerce, LLC

        500 Enterprise Dr Ste 2D Rocky Hill, CT 06067-3913

        BBB Accredited Business
      • FreeShipping.com

        Dupont, WA 98327

      • Clarus Commerce, LLC

        PO Box 290728 Middletown, CT 06457

        BBB Accredited Business
      • Clarus Commerce, LLC

        PO Box 447 Herndon, VA 20172

      Headquarters
      500 Enterprise Dr Ste 2D, Rocky Hill, CT 06067-3913
      BBB File Opened:
      4/1/2003
      Years in Business:
      25
      Business Started:
      4/16/1999
      Business Started Locally:
      4/25/2001
      Business Incorporated:
      4/25/2001
      Accredited Since:
      5/31/2003
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • IC FreeShipping
      • Delivery Deals
      • Return Saver
      • Shop Smarter
      • ebbo
      • FreeShipping.com
      • Clarus Marketing Group, LLC
      • Feecation.com
      • Travel Plus
      Business Management
      • Mr. Tom Caporaso, CEO
      • Ms. Rhiannon Herrmann, Vice President of Operations
      • Mr. Michael Procaccini, Director of Customer Care
      Contact Information

      Principal

      • Mr. Tom Caporaso, CEO

      Customer Contact

      • Ms. Samantha Bernet, Manager of Customer Care
      Additional Contact Information

      Fax Numbers

      • (860) 358-9276
        Primary Fax

      Customer Complaints

      161 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/05/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I did NOT sign up for this service. I have been battling STAGE IV CANCER not signing up for scam services. They charged me $2 on October 27, 2023. THEN they charged me $19 on Nov& Dec 3,2023; January 2, February 1, March 2, and finally April 1,2024 before I noticed they’d stolen $116.00 from me. I am seeking a FULL AND IMMEDIATE REFUND QUICKLY! I have REAL medical bills to pay!!! I have written them and have not heard anything but a boilerplate response. They are doing this through my ****** account. I ASSURE YOU THAT A STAGE IV CANCER PATIENT IS NOT SIGNING UP FOR THIS! (& yes I CAN PROVE IM A STAGE IV CANCER PATIENT BEING ROBBED BY THIS “business” I want a FULL REFUND! IMMEDIATELY! I NEED TO PAY MY HEALTH INSURANCE SO I CAN GO TO THE DOCTORS!!!
      Read More

      Customer Reviews

      57 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karen C

      1 star

      04/01/2024

      Someone send me information that my name and address is on this company and that I can collect under $25 this is odd since I don’t know who this company is.

      Clarus Commerce, LLC Response

      04/15/2024

      Hi ****** thanks for taking the time to leave your feedback. We will be happy to reach out directly to assist you.

      Local BBB

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