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BBB Business Review

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BBB Accredited Business since

Clarus Commerce, LLC

Find a Location

Phone: (860) 358-9198 Fax: (860) 358-9276 500 Enterprise Dr Ste 2D, Rocky Hill, CT 06067 http://www.claruscommerce.com/ View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Clarus Commerce creates and markets multiple products that enhance consumers' online shopping experiences. A subscription to one of its products can offer benefits designed to optimize a member's savings, like 10% cash back, free shipping, free returns, and price protection tools. Clarus Commerce also partners with a variety of companies to build successful loyalty and rewards programs that increase customer retention and boost their bottom lines.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Clarus Commerce, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Clarus Commerce, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 159 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

159 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 29
Billing/Collection Issues 64
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 63
Total Closed Complaints 159

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Clarus Commerce, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: April 01, 2003 Business started: 04/16/1999 in CT Business incorporated 04/25/2001 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tom Caporaso, CEO
Contact Information
Principal: Mr. Tom Caporaso, CEO
Customer Contact: Mr. Mike Procaccini, Customer Service Supervisor
Business Category

Internet Marketing Services Buying Clubs & Group Purchasing Service Internet Shopping Marketing Consulting Services (NAICS: 541613)

Alternate Business Names
Clarus Marketing Group, LLC Feecation.com FreeShipping.com IC FreeShipping In the Company of Dogs VIP membership Travel Plus
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.